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    Manager CRM System Administrator - Charlotte, North Carolina, United States - Novant Health

    Novant Health
    Novant Health Charlotte, North Carolina, United States

    2 weeks ago

    Novant Health background
    Permanent
    Description

    Overview:


    The Foundation CRM System Administrative Manager will be responsible for all aspects of Salesforce NPSP, Apsona and other 3rd party applications or App Exchange packages as needed.

    The system manager will maintain all administrative functions including user maintenance, modification of page layout, reporting, dashboard creation and automation.

    This role will partner with the Sr. Director on all contract renewals and explore new technology integrations and customizations to grow the business.

    This role will require a full understanding of all job duties of the operations team and the ability to perform other functions when needed.

    The CRM System Administrative Manager will work closely with the leadership team to build out reporting that supports the Foundations strategic initiatives and needs.

    This role will be responsible for creating and documenting procedures within the Operations team and will work on process improvements with the Operations Manager.

    The CRM System Administrative Manager will report directly to the Sr. Director of Operations and will provide support to the Foundation Operations Manager.

    At Novant Health, one of our core values is diversity and inclusion.

    By engaging the strengths and talents of each team member, we ensure a strong organization capable of providing remarkable healthcare to our patients, families and communities.

    Therefore, we invite applicants from all group dynamics to apply to our exciting career opportunities.


    Qualifications:
    Education: 4 Year / Bachelors Degree, required.

    Additional skills required:
    Strong business acumen with the ability to assess risk, identify and address issues and prioritize.

    Ability to understand the needs and interests of leadership and major gift donors and proactively create process improvements.

    Strong analytical skills and robust knowledge of all aspects of the Foundation.

    Salesforce Certified.

    Ability to liaise with stakeholders at all levels and articulate platform roadmap and priorities.

    Ability to take initiative and to manage multiple tasks and projects.

    Self-starter who is results-oriented.

    Identify and gather requirements, translating into best practice, scalable solutions with a focus on exceptional user experience.

    Ability to respect confidential information.

    Must present a positive image through professional business attire.

    Ability to develop relationships with other leaders and team members across the organization.


    Responsibilities:


    It is the responsibility of every Novant Health team member to deliver the most remarkable patient experience in every dimension, every time.

    Our team members are part of an environment that fosters team work, team member engagement and community involvement.

    The successful team member has a commitment to leveraging diversity and inclusion in support of quality care.


    All Novant Health team members are responsible for fostering a safe patient environment driven by the principles of "First Do No Harm".

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