Underwriter - Irvine, United States - Commercial Bank of California
Description
PRIMARY FUNCTIONS:
(Other Duties May Be Assigned)
- Manage inbound & outbound calls.
- Maintain Underwriting inbox through ticketing system.
- Conduct a comprehensive KYC/KYB analysis, including identity verification, financial reports, tax returns, and merchant processing statements to determine risk profile and overall credit worthiness
- Provide clear and professional verbal and written communications.
- Responsible for ensuring merchants process within NACHA guidelines
- Conduct account audits on approved merchant accounts.
- Perform enhanced due diligence on highrisk clients
- Ensure Support SLA are met daily.
- All other duties as assigned such as merchant onboarding and any other needs that arise.
QUALIFICATIONS:
Education/Training/Experience:
Required: Minimum 3 years in payment underwriting, preferably ACH or credit card processing. High School diploma or equivalent.
Desirable:
Bachelor's Degree preferred or equivalent work experience. Experience in Bankcard and/or ACH preferred.
Experience in Banking preferred Knowledge of:
- Possess knowledge banking and payment industry.
Abilities:
- Strong ability to multitask.
- Highly developed sense of integrity and commitment to customer satisfaction.
- Demonstrate passion for excellence with respect to treating and caring for customers.
- Possess a pleasant, patient and friendly attitude.
- Strong detail orientation and communication and listening skills.
- Willingness to work a flexible schedule and overtime when needed.
- Possess a strong work ethic and team player mentality.
- Ability to function in a fastpaced, changing environment with multiple priorities.
- Communicate effectively, both written and verbal.
- Prioritize all tasks appropriately.
Hours:
M-F 8AM-5PM Pacific Time
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