Service Manager Learning4living - Fayetteville, United States - Voluntaryimpact

Description

**Service Manager Learning4living - Northampton Hope Centre**

**Service Manager Learning4living Dual Diagnosis & Supported Living Pathways**

Northampton Hope Centre tackles poverty and homelessness.

Our work helps people experiencing the most acute problems of disadvantage, exclusion and marginalisation. As well as giving practical support, we focus on helping people to help themselves, provide support and services that will enable individuals to take back control of their own lives. The charity was established in 1974

Purpose of Post

The purpose of this new post is to be a key member of staff delivering the Hope Centres new specialist support projects, services for Mental Health, Substance Misuse and Supported Living (Housing), including the line management and support responsibilities of staff working on the projects and continual service development.

Reports to: Head of Service Delivery

Team: Client Services

Hours: 37 hours per week (Full time). Some evening, bank holiday or weekend work will be required and time off given in lieu of extra hours Fixed term for 1 year, with potential extension

Salary Grade: per annum

To apply see or submit an CV with 2 page max supporting statement to

Key Responsibilities

Services & Staff

To play an integral role in leading the delivery of support for Mental Health, Substance Misuse and Supported Living services

To be responsible for the management and delivery of the new Hope Supported Living housing provision, proactively identifying any trends, gaps in service provision and improvements required to grow credibility and scale of the project maximising allocations and minimising voids

To ensure that needs and risk assessments for all potential new residents to Hope Supported Living are carried out in line with departmental procedures

Ensuring Move On and Support Plans are person centred, maximising potential for service users progression

To provide consistent and clear line management and leadership to the staffing and volunteer teams

To work with the Service Manager Hand Up, Skills & Employability Lead and Head of Service Delivery to generate new approaches to support services in line with identified need.

Co-ordinating and managing a programme of support, training, therapeutic workshops and activities to enable service users to develop professional and life skills and increase confidence

Ensuring exceptional standards of delivery in therapeutic group work with service users related to mental health, substance misuse and tenancy support/independent living skills

Co-ordinating and managing the one-to-one support we offer to service users, using appropriate validating tools in order to measure their progress

Networking with other organisations within and out of the homeless sector and pulling in their resources and expertise

Building a cooperative and collaborative team that is flexible and adaptable to changing requirements.

Assigning work to team members, monitoring and supervising the day-to-day delivery and quality standards of the work.

Working alongside the Skills & Employability Lead to identify suitable service users for supported Work Based Learning, education & training or therapeutic groups/activities

Leading by example, with exceptional case management and operational management skills to deliver against desired outcomes

Providing professional guidance and coaching on case management to staffing team and arranging suitable training to meet team competences and capability

Monitoring own and teams performance to ensure it meets expectations and agreed performance criteria, reporting variances to the Head of Service Delivery and implementing performance management procedures where necessary

Participating in training and development opportunities as agreed with the Head of Service Delivery

To provide regular line management, supervision and appraisal for staff, in line with organisational standards

To co-ordinate the recruitment of staff and deliver an appropriate induction and ongoing professional development.

Act as a positive role model showing professional and caring attitudes and behaviour towards other team members, service users and partner agencies.

To ensure good practice in the support of the vulnerable adults we support

To participate in regular team meetings and SMT meetings

Accountability

You will be line managed by the Head of Service Delivery but will manage your own workload, prioritising both personal and team tasks and working on your own initiative.

Service Objectives

To improve the mental and physical wellbeing of people experiencing mental health and substance misuse in Northampton, encouraging access to treatment and continued engagement

To be a leading agency of choice in progressive and preventative support services within the homelessness sector

To deliver a leading package of support to all residents within our supported housing projects, enabling them to move on to settled housing

To offer leading advocacy services

To work with people who are not ready to accept treatment, to encourage and motivate them to consider options available to them, and to support clients who lack confidence/motivation.

To develop the services to meet the needs of this client group in conjunction with the Service Manager Hand Up , Skills & Employability Lead and the Head of Service Delivery

Supporting clients in the service provided by the Hope Centre and identifying service users suitable for case management

To support, encourage and supervise service users who are involved in therapeutic workshops / groups

Working alongside the volunteering co-ordinator and Service Managers to develop and grow the organisations volunteering opportunities (externally and for service users) with a high focus on services to support non English speaking service users

Key Responsibilities (Service Users Support)

Ensuring service user involvement and a person centred approach are embedded within the team.

Provide education and raise awareness to help service users manage factors that affect their mental health, substance misuse, tenancy sustainment, independent living skills and physical/mental wellbeing.

Listening to service users and encouraging positive steps towards personal development

Providing advice, information, practical and emotional support to service users regarding their support.

Developing, alongside service users, flexible and realistic person centred plans within agreed guidelines.

Regularly reviewing and reporting findings of department caseloads

Attend weekly Multi Agency Homelessness Pathway Panel, as appropriate, and represent Hope on a variety of forums, exchanging information and improving joint working and achieving better outcomes for people we support

Work closely and collaboratively with support work partner agencies, ensuring a joined-up support offer, avoiding any unnecessary duplication of work and ensure an even distribution of the workload for shared outcomes

General

All information must be maintained within GDPR regulations

To be an active and effective Manager, driving the same from your teams

To work some hours outside of normal office hours (including evenings and weekends and the on-call ROTA).

At all times to carry out every aspect of your duties with due regard to Northampton Hope Centres policies and procedures

To ensure Northampton Hope Centres values are embedded in the service delivery

To maintain a professional level of communication at all times.

To keep clear records and plans of all contacts with clients, professionals and meetings with external agencies.

Undertake other duties as may be reasonably determined by Head of Service Delivery, the CEO or Board of Trustees.

To participate in regular supervision and annual appraisal, and help identifying your own job-related development and training needs.

Administrative

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