IT Support/Administrative Assistant – A Brighter Future Services Inc. – Fayetteville, North Carolina Aug 2022 – Present - Installing and configuring computer hardware, software, systems, networks, printers, and scanners
- Monitoring and maintaining computer systems and networks
- Responding in a timely manner to service issues and requests
- Providing technical support across the company (this may be in person or over the phone)
- Setting up accounts for new users
- Setup end-user email outlook and company signature.
- Repairing and replacing equipment as necessary
- Testing new technology
- Update Homecare Aide Schedule care.
- Update and prepared all of Homecare clients/AIDES documents needed for Insurance claims submission and Auditing.
- Prepare Homecare CLIENTS Supervisories, Nursing Assessments and Plan of Care.
- Prepare Homecare AIDES competency skills & performance evaluation.
- Review insurance audit denials and prepare documents with late entry notes.
- Monitor Aide short timing, electronic verification signatures & location.
- Update time electronic verification in SANDATA, HHAEXCHANGE, SAVII & INMYTEAM.
- Confirm AIDE Timesheet in INMYTEAM & SANDATA for payroll processing.
- Submit billing in HHAEXCHANGE & VA portal.
- Support user in EMR AdvancedMD System
- Create and modify Notes Templates for EMR Advanced MD System
- Coordinate with EMR Advanced MD support for any bugs in notes template.
- Create funnels page in clickfunnels for company promotion.
- Create jotforms for Aides & Clients documentation forms for online submissions with signatures.
Document Administrator - Qatar Petrochemical Company (QAPCO) under GPS –Mesaieed, Qatar Nov 2020 – March 2022 - Prepare Project Department Executive Monthly Reports.
- Coordinate with Lead Engineers with their respective project status for consolidated summary report.
- Update project work progress percentage in Primavera 6.
- Review Sub-contractor Man Hour claims by checking the provided Timesheets
- Review Sub-contractor submitted Monthly Progress report
- Create work order notification in SAP ECC.
- Create project Sub-contractor man hours requisition in SAP ECC
- Create project Sub-contractor man hours Service Entry Sheet (SES) in SAP ECC
- Generate SAP BO Reports for project Sub-contractor man hours Service Entry Sheet (SES)
- Prepare and request in SERVICE NOW for new employee’s needed access, computer, IP Phone & other’s activities that required.
- Process and coordinate all Sub-contractor gate pass ID & vehicle pass request and uploaded it to QAPCO Security Service for approval under Projects Department.
- Arrange, coordinate and registered all Sub-contractor for QAPCO Safety Training request under Projects Department.
- Prepare incoming letters from Sub-contractors for Project Manager comments and process incoming correspondence in ASSAI system for distribution.
- Prepare outgoing letters to Sub-contractors for Project Manager signature and process outgoing correspondence in ASSAI system for sub-contractor distribution.
- Download file from Sub-contractors sharepoints page for all incoming transmittal and upload files for outgoing transmittals.
- Update all metadata from Sub-contractor incoming Transmittal and update transmittal folders archived.
- Process Incoming transmittals in ASSAI system and assign responsible engineer for internal distribution of documents for information, review and approval.
- Process in ASSAI System of returned documents for external transmittal with engineer’s status code stamp for sub-contractor distribution.
- Stamping code stamp for drawings/documents and upload file in ASSAI system as per document number.
- File important and confidential document per sub-contractor.
- Request for desktop, IP phone, login and email ID for new employee.
- Prepare and assist other task given by engineer’s and Project Manager.
Senior Document Controller - ARABTEC Construction LLC - Abu Dhabi, UAE May 2018 – October 2019 - Collaborates with MEP QAQC Project Managers and Technical Leads to develop, implement, and enforce project-specific templates, reports and procedures, as appropriate, while ensuring they conform to company standards.
- Extract data information from ZUTEC System for raw data reporting purposes and references.
- Prepared new Metadata report with excel automation formulas and VBA programming as needed.
- Prepared weekly reports for MEP QC Summary Report, KPI and Room Completion.
- Ensures workload is evenly distributed / delegated to MEP QAQC Work Inspection Request (WIR) Section, and that tasks are suitable for each individual’s unique skillsets.
- Provides training and guidance to team members.
- Completes quality assurance / quality control checks of MEP QAQC WIR Section team members’ work. Holds project team accountable for correcting their own mistakes in a timely manner and/or makes the Technical Heads & Manager aware of consistent performance issues.
- Uses intermediate to advanced editing skills while assisting writers in the preparation of various smaller document types.
- Formats, tracks / controls, and files various document types. Imports tables, figures, drawings, and photos from other software into Microsoft Word, Excel, Powerpoint & Access.
- Completes routine follow up and data entry.
- Issues, receives, records, and files project-related communications and records, including incoming data from vendors.
- Provides other support to other technical engineers as needed.
- Provide users’ support request in relation with networking, operating system, system hardware diagnoses, software, and operator problems within the department.
IT Support Officer/ ERP System Coordinator - PRIMESTAR Technical Installation LLC - Abu Dhabi, UAE July 2017 – December 2017 - Network Administration - LAN, Switch and Router Configuration, Internet, File Sharing and Access Permissions, Network Printer cum Scanner- Installation & Configuration.
- Server - Windows Server 2008, 2012, Active Directory Services.
- Support higher management Macbook Software/Applications Installation and setup network connectivity including Ipads & Iphones.
- Software - Installation, all types of configuration, maintenance and Troubleshooting including but not limited to MS Windows, Acme ERP system, MS Office, MS Project, Primavera, AutoCAD, Adobe, Antivirus.
- Time attendance and Access control systems Management and report generation for attendance monitoring
- Monitoring of CCTV surveillance-IP recording and backup.
- Data and Email Backup Scheduling, Backing Up, NAS, Remote Backup
- Hardware Troubleshooting & Maintenance
- Website CMS and Domain Administration
- Develop and maintain internal processes to ensure efficiency and accountability.
- Practice excellent organizational and record keeping skills, with meticulous attention to details.
- Coordination of third-party support maintenance for hardware, software and integrated services.
- Advise and support procurement function for IT related purchases on technical and commercial aspects and liaising with vendors if required
- Keep up to date with technical and industry sector developments to ensure a 'best practice' approach is deployed within the company
- Maintaining confidentiality and integrity as access to sensitive information will occur.
- ERP software specific responsibilities include, but not limited to:
- Act as a first point of contact to examine existing business models, interfaces, specialized reporting, workflows of data, user support, troubleshooting and the design of improved IT solutions discussing findings as well as system enhancements in close collaboration with internal users and Right Information Tech Solutions.
- Liaise extensively with internal users and Right IT Solutions to interpret and clarify functional details and process change requirements on existing, modified or replacement systems translating company requirements into highly specified project proposals or briefs.
- Provide training to end-users of a new system on a group/individual basis and where necessary, design and develop user training guides or manuals.
- Administer the ERP system ensuring efficient and effective coordination with all internal users including Right IT Solutions ensuring system configuration conflicts are resolved.
- Backing up of database files from server on a periodic basis
- Identify, define and document operational procedures and objectives, problems, input and output requirements, and levels of systems access.
- Formatted Reports on daily/weekly/monthly basis as instructed by Operations manager including that on field work or as required by the management on the above responsibilities.
IT Officer/ System Coordinator - STEELTECH for Trading & Contracting – New Industrial, Doha, Qatar June 2015 – October 2016 - IT admin for newly opened Manufacturing Company for Ducts & Steel Doors for active directory configuration, shared folders for both division in Windows Server 2012
- Support higher management Macbook Software/Applications Installation and setup network connectivity including Ipads & Iphones.
- Setup all computers, network printers and AVAYA IP Office phones as per end user requirements.
- Assist on procuring IT equipment’s and monitor the inventory of all IT company assets.
- Provide end-users support for all IT concerns by identifying user requirements by researching and analyzing user needs, preferences, objectives, and working methods.
- Responsible on Biometric Attendance Machine and CCTV.
- Administer Data for implemented ERP System which consist modules of HR, Sales, Accounts, Procurement and Warehouse.
- Coordinates with concern Department Head any Data with inconsistencies before printing the final Summary Report.
Senior IT Officer / ERP System Coordinator - User Support - KETTANEH Construction Saudi Arabia Ltd. - Al-Khobar, Saudi Arabia June 2009 – November 2014 Senior IT Officer - Acting IT Head which in-charges of all IT concerns for Western & Eastern province Project Site Offices [Dec-2013 to Nov-2014].
- Planning/Setup Project Site Offices Network Infrastructure and Internet Connectivity:
- Jubail Export Refinery PKG 3 (JERP3) Kettaneh Site Office – Jubail
- KAFD-District Cooling Plant Kettaneh Site Office – Riyadh
- KAFD-District Cooling Plant Client Site Office – Riyadh
- Rabigh Power Plant 2 Kettaneh Site Office – Rabigh
- Yanbu Export Refinery Project (YERP) 4 Kettaneh Site Office – Yanbu
- Sadara Tank Farm PKG 1 & 2 Kettaneh Site Office - Jubail
- Supervised IT Officers in Project Site Offices productivity.
- Support higher management Macbook Software/Applications Installation and setup network connectivity including Ipads & Iphones.
- Ingersoll Rand (IR) Recognition System [Handpunch] setup configuration, managing employee’s registration to the system and generated employee’s monthly Timesheet Report.
- Physical setting up of computers and software system installation for various computer applications and programs
- Provide on-site and remote support to users’ support request in relation with networking, operating system, system hardware diagnoses, software, and operator desktop troubleshooting.
- Provide immediate action and solution on daily basis office windows application error arise.
- Responsible for installing and configuring specified software packages such as Operating System (windows), business applications and other system applications, Microsoft Office 2007/2010, AutoCAD 2009-2010-2013-2016, Primavera 3, 5 & 6, Outlook Anywhere & VPN connection
- Configuring WLAN Setup for Security & Internet Settings.
- Setup & support on Network Printer’s configuration [Xerox & HP Laserjet/Officejet and Scanners.
- Experience on solving any trouble on the LAN (local Area network) from creating network cable crimping RJ 45) connector to connect PCs through switch HUB.
- Prepare servers based on Windows Server 2003/ Windows Server 2008 R2 for Project Site Offices, Domain Controller, Endpoint/File Server for Home and Shared Folder
- Creating company domain user account in Active Directory & email user account in Microsoft Exchange Management Console.
- Back-up Servers thru Microsoft System Center Data Protection Manager (DPM) 2007
- Inventory monitoring of all IT Equipment’s and coordinating with for all IT request purchases and prepare the inquiry for quotations for immediate proceeding to PO (Purchase Order).
- Proficient on MS Office application especially on Powerpoint presentation & Excel (analytical & graphical reporting)
ERP System Coordinator – End User Support (Procurement / Warehouse Module) - System Coordinator for the company in-house developed Enterprise Resource Planning (ERP) System (Procurement/Warehouse Module).
- ERP system Administration, Planning, QA/testing, Implementation, Training, user support to end-user’s daily support on Head Office & Project Site Offices.
- Create ETL procedure for consolidated system modifications/integrations and testing before the system live update implementation.
- Data Quality on Procurement Reports against the Budget Sheet as per Company Projects.
- Reports to Procurement Head all Data with Item-Code discrepancies in order to fix and do the corresponds Item-Code mapping per Purchase Order Number.
- Create user accounts/managing permission for ERP & citrix users.
- Setup ERP System User Access for Project Site Offices thru CITRIX and VPN connection
Section Head - Computer Operator/Document Controller - Consolidated Contractors International Company - Ras Laffan Industrial City, Qatar September 2007 – January 2009 - Supervised TALISMAN Data Entry Computer Operators on daily basis workload.
- Prepared Daily Progress Report for Managers Daily monitoring.
- Coordinating concerning Daily Welding Report (DWR) information & query for KBR Area.
- Coordinating with various QC inspectors to make sure the collection of site data is as per project quality requirements.
- Daily tracking of incoming client Daily Welding Reports (DWR) coming from the Welding Inspectors.
- Monitoring of Daily Welding Product Document No & serializing all daily incoming client Daily Welding Reports.
- Continuous update of new incoming welders and their welding procedure specifications (WPS).
- Verify incorrect and incomplete data to welding inspectors.
- Monitoring of welders first 10 production welded joints.
- Tracking all Pending DWR (hold for encoding in Talisman) and coordinate with the Inspectors for the release update.
- Prepared/filed Welded Joints & Radiography Report summary reports.
- Prepared/filed NDT summary report for all film of WPS, WQT & Utility JGC by Isometric Drawing Number per joint Number with RT number.
- Verifying all encoded DWR and RT reports data for processing preparation of Weekly Reports to be submitted to clients during every 1st day of the week (Saturday).
Project / Hospital Information System (HIS) Coordinator - King Fahad Medical City (KFMC) Under SAFARI Company Limited - Riyadh, Saudi Arabia March 2006 – June 2007 Project Coordinator - Handled the ETL for Operating Room (OR) Module Project to be integrated in the Hospital Information Management System.
- Coordinates with the Department Head their requirements the cycle flow of the Operating Room procedure starting from the booking of the patient & ends the cycle once the patient is in the Recovery area.
- Do the analysis for the OR Module Cycle & all the needed restriction for the end-user.
- Do the QA for the module accuracy & end-users right system access role.
- Conducted End-Users (Surgeon’s & Assisting Nurses) Orientations & Trainings of the Module before the LIVE Implementation.
Hospital Information System Coordinator - Area's of responsibilities covered is MAIN GENERAL HOSPITAL – Inpatient's Wards (composes of 20 Wards) and Respiratory Care Services – (Main General Hospital, Pediatric Hospital, Rehabilitation Hospital, and Maternity Hospital)
- Responsible on implementation and Conducting System Trainings/Orientations on Hospital Information Management System for:
- Nurse's Out-patient & In-Patient Module
- Physician's Nurse's Out-patient & In-Patient Module
- Laboratory Procedure & Result Module
- Respiratory Therapist Module
- Operating Room (OR) Modules.
- Coordinates with the developer when the Systems Modules having system bugs.
- Conducting Physician's Trainings/Orientations on Centricity Enterprise Web System – viewing of GE Electronic X-ray Film Image (PACS).
- Monitoring/creating the End User's System User Accounts through Enterprise Manager.
- Assist & provide immediate solution of System End User's problems/inquiries.
- Responsible on Hospital Site's Survey for the needed IT equipments on Wards Area.
Database Programmer - Early Childhood Development Project - Department of Social Welfare & Development - Quezon City, Philippines October 2003 – February 2006 - Working on Foreign Founded Project (World Bank & Asian Development Bank) on their project monitoring system. Consolidate data on their monitoring tools and generate statistics reports with graphical presentation. Prepared the MS Powerpoint presentation during annual reporting of the project.
- Developed system applications using Visual FoxPro 6 such as.
- Child Services Information System – monitoring of children services delivered.
- Asset Registry System – monitoring of all of the assets of the Project.
- Project Indicators System Monitoring Tools
- Conduct Trainings & Workshops on Regional and Local Government Units covered by the project for to utilize the system.
- Provided system technical assistant in Regional & Local Government Units covered by the project
- Provide users’ support request in relation with networking, operating system, system hardware diagnoses, software, and operator problems.
Computer Programmer - CS Holdings International, Inc - Quezon City, Philippines July 2002 – May 2003 - Developed system applications using Visual FoxPro 6 such as:
- Purchase Order & Costing System
- Inventory System.
- Perform other office concerns.
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