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Homeowner Services Specialist - Grand Rapids, United States - Habitat for Humanity
Description
Homeowner Services SpecialistWorking at HFHKC is a rewarding experience in which our employees work together to serve a significant purpose. We are growth-minded, innovative, mission-focused, collaborative, values-driven and focused on results.
We are committed to bridge-building and inclusion, and dedicated to building a diverse community, one where employees feel a sense of belonging and are valued for their contributions and the perspectives they bring.
We are currently seeking an internally motivated and creativeHomeowner Services Specialist.
The successful candidate will be responsible for processing applications for Homeownership and Home Improvement Programs; implementation and management of the Homebuyer Program process; implementation of the Habitat Kent Homeownership educational workshop series; manages the Home Repair Program within the department; and handles program inquiries.
Position Responsibilities:
Engage program applicants, answer phone calls and emails, collect applications and other documentation materials, discuss program readiness, educate on the application process for all programs.
Administer and oversee the selection process following established HFH and Fair Housing policies.
Coordinate with Community Development, Construction, Volunteer, and Fund Development departments regarding property selection.
Process homeownership and repair program applications; review and ensure documentation is collected and in order.
Perform affordability calculations, financial and credit analysis.
Complete pre-closing and post-closing process.
Conduct orientations, informational sessions and workshops.
Provide intake for repair program including processing applications, approvals and denials, scope of work documentation signing, liens, payment plans grant requirements and communications.
Manage the Homeownership program; manage quarterly newsletter and ensure distribution.Provide resources and support to homeowners
Implement Homebuyer educational series.
Maintain on-going communication with clients around services, Program completion, and outside resources.
Collect and maintain data for internal and external departmental needs, and maintain mailing/email lists.
Work with homebuyers on basic budgeting and financials.
Complete state and federal mortgage law training on annual basis.
Research and complete grant applications for down payment assistance and other assistance opportunities and provide grant required information.
Maintain confidential electronic records and hard files on homebuyers/HIP, and file maintenance systems/processes.
Ensure data on homebuyer is timely and accurate and files systems are up to date, easily accessed, and secure.
Assist Finance Department, mortgage servicer and foreclosure attorney in coordinating, documenting and monitoring mortgage loss mitigation efforts and collection activities.
Position Requirements:
Bachelor's Degree in related field and mortgage experience preferred.
Ability to relate to diverse groups of people including public speaking.
Ability to stay highly organized and be detail oriented.
Excellent verbal and written skills.
Must be qualified to function as a Qualified Loan Originator (requires criminal background check and credit report and must provide information regarding any military, civil, criminal or administrative decisions).
Willing to become HUD Certified Counselor to provide basic financial counseling.Ability to read/interpret credit reports desired.
Self-motivated and the ability to work independently as well as on a team.
Bi-lingual Spanish a plus
Regular attendance is required
Benefits:
403(b) retirement plan with employer match
Low cost medical plans with great coverage options
Dental and vision insurance
Flex Spending Accounts
Paid Time Off
Paid Holidays
Employee Assistance Program
Send your resume with cover letter to:
. No phone calls or walk-ins please.
#LI-aff
Location:
Grand Rapids, MI
State/Region:
Michigan
Job Type:
Affiliate-Opportunity
Employment Type:
Affiliate
Job Function:
US Affiliate
Travel:
About Habitat for Humanity
,founded in 1976, is a global, Christian-based nonprofit organization that grew out of an intentionally multi-racial community in rural Georgia. Seeking to put God's love into action, Habitat brings together people of all faiths and people of no faith to build homes, communities and hope. Working alongside each other, we help families and individuals build and improve places to call home and achieve the strength, stability and self-reliance they need to build better lives for themselves. Habitatseeks individuals who have a willingness to affirm these principles and values.
At Habitat for Humanity International, we embrace a history rooted in creating equity and take our mission seriously by courageously committing to a culture and workplace where all staff feel safe, welcome, visible, respected, supported and valued.
As an equal opportunity employer, we realize that our success depends upon building an inclusive workforce of diverse perspectives and encourage people of varied races (which is inclusive of traits historically associated with race, including, but not limited to, protective hairstyles and hair texture), ethnicities, national origins, tribes, religions, ages, gender identities and expressions, genders, sexual orientations, marital statuses, disabilities, veteran/reserve national guard statuses, socio-economic statuses, thinking and communication styles to work with us.
We also require that all staff take seriously their ethical responsibilities to safeguarding our intended beneficiaries, their communities (especially children), and all those with whom we work.
In line with the prevention of sexual exploitation and abuse, all staff must pass a thorough background screening and will be held accountable to upholding our policies around ethical behavior, including safeguarding and whistleblowing.
