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    Customer Service Specialist - Grand Rapids, United States - Express Employment Professionals

    Express Employment Professionals
    Express Employment Professionals Grand Rapids, United States

    3 weeks ago

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    Description

    Job Description

    Job Description

    Customer Service Specialist Summary (Hybrid On-site):

    A global leader in technology, systems and solutions to the marine industry is seeking a highly qualified Customer Service Specialist to join their team. This is a vital position that will act as a key contact and liaison for customers. The Customer Service Specialist will interact with customers on an ongoing basis by responsible for entering orders, handling customer requests, and providing information such as pricing, scheduling, and shipment and delivery data in a timely, professional, and courteous manner.

    Customer Service Specialist Responsibilities (Hybrid On-site):

    • Process customer orders with a high degree of accuracy and attention to detail
    • Release all orders timely and properly with all required details
    • Maintain and update customer portals/dashboards with order status
    • Track order fulfillment progress and proactively communicate exceptions to customer and management
    • Review department reporting to ensure orders are being shipped and billed in a timely manner
    • Answers customer service phone calls, addresses all inquiries
    • Provide product and pricing availability to customers
    • Ability to work and achieve established results with limited supervision
    • Resolve customer complaints, while continually developing relationships and rapport
    • Collaborate with internal functional areas on order confirmation, expedites, escalations and other issues, ensuring proactive, consistent, and timely communication to the customer
    • Participate and/or lead scheduled customer order status updates as required
    • Identifies solutions to increase efficiencies within departmental functions
    • Other key responsibilities and tasks as assigned by Supervisor

    Schedule: 8:30am to 5pm Monday through Friday, with overtime as needed

    Customer Service Specialist Qualifications (Hybrid On-site):

    • 2-5 years of customer service experience and or account management preferred
    • Competent in Microsoft Office Suite Products (Word, Excel, Outlook)
    • Knowledge of ERP experience is preferred
    • Strong interpersonal skills, problem solving, and critical thinking
    • Ability to manage multiple projects at a time, while maintaining sharp attention to detail
    • Excellent communication skills, both verbal and written
    • Excellent customer service and relationship building skills
    • Detail oriented, well organized, and ability to multi-task in a results-oriented business environment
    • Must be service oriented with the ability to thrive in a team environment
    • Action-oriented and proactive, continually displaying a sense of urgency

    Apply Now

    • Quick Apply Here
    • Send Keri your resume:
    • Give our office a call:
    • Stop by our office: th Street SW, Suite 10. Inside the Chateau Centre

    Location: Grand Rapids, MI

    Position Type: Fulltime, Hybrid On-site

    Pay: $19.00-$20.00 based on experience


    What Makes Express Employment Professionals Different?

    Express Employment Professionals is a local employment agency that has been helping people find great jobs in Grand Rapids since 1996. We focus on helping people find permanent, long-term positions at some of the best companies in the area. Every week we are actively working with 130+ companies in the Greater Grand Rapids area.

    Express has a wide variety of jobs available, including:

    • Light Industrial
    • Skilled Trades
    • Administrative
    • Professional

    Benefits of working with Express:

    • Weekly Pay
    • Medical, Dental, Vision, Short-Term Disability, and Life Insurance
    • 401(K) Savings Plan
    • Holiday and Vacation Pay
    • Scholarship programs
    • Free Online Training

    For a complete listing of all open positions, visit:

    Company DescriptionExpress Employment Professionals is a locally owned and operated job match company. We specialize in connecting our community to long term, permanent work opportunities. As a 101 Best and Brightest Company to work for in West Michigan for the last 13 years, we are dedicated to helping individuals find the best job to match their desires and skill set. One interview with us is like interviewing for over 100 companies Our goal is to find job seekers the right long-term fit, at no cost Join the Express Family today.

    Company Description

    Express Employment Professionals is a locally owned and operated job match company. We specialize in connecting our community to long term, permanent work opportunities. As a 101 Best and Brightest Company to work for in West Michigan for the last 13 years, we are dedicated to helping individuals find the best job to match their desires and skill set. One interview with us is like interviewing for over 100 companies Our goal is to find job seekers the right long-term fit, at no cost Join the Express Family today.
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