- Assists in planning and preparing work schedules and assigns colleagues to specific duties
- Assists in ensuring the financial performance of the center
- Assists in developing and maintaining new policies, procedures and training programs for the assigned center
- Assists with hiring, training, and evaluating Center operations colleagues in consultation with Human Resources
- Assists Center Operation Director with the hiring, training, disciplining and terminating of back office personnel
- Assists in the preparation and review of operational reports and schedules to ensure accuracy and efficiency
- Assists Center Operation Director in conjunction with Human Resources in the implementation of Human Resource policies and procedures for Center personnel
- Assists in preparing annual budgets
- Assists with on-site tours and training of Center personnel to present clinic services to clients to ensure achievement of established goals
- Provides technical support and/or resources to client and Center personnel
- Assists with managing on-site nursing services provided by Center to client companies, including billing counseling, and supervision of on-site personnel
- Administers testing by medical staff to ensure proper performance, and ensures all certifications are current and regulatory procedures are adhered
- Assists in monitoring marketplace trends and gathers competitive information
- Assists in coordinating and consolidating services with local vendors to obtain best prices for goods and services obtainedFacilitates productivity and customer service
- This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job
- Duties, responsibilities and activities may change at any time with or without notice
- Ensure the delivery of exceptional customer service by self and the center colleagues by putting all customers (internal and external) first and displaying
- Establish and maintain a warm, welcoming and professional atmosphere for our colleagues and customers
- Provide a professional facility to welcome our patients and guests to include managing the appearance and overall condition and aesthetics of the center
- Maintain excellent client and patient relations by ensuring needs and expectations are consistently met
- Ensure that patients are treated as individuals and are attended to expeditiously and courteously by colleagues
- Lead by example Acquire a firsthand knowledge of daily center operations and participate in center floor work on a routine basis
- Demonstrate exceptional leadership skill by ensuring that patients are treated with competence and provided with exceptional professional healthcare
- Guide the center team in continuous improvement projects as necessary based on review of center performance metrics
- Financial management and oversight (in the absence of the Center Operation Director)
- Some college courses in Business Administration, Healthcare Administration, or related field
- Bachelors degree in Business Administration, Healthcare Administration, or related field or equivalent directly related work experience preferred
- In lieu of an undergraduate degree, the ratio is 1:1 meaning one year of college is equal to one year of directly related work experience and vice versa
- Customarily has at least one year of direct management experience
- Customarily has at least six months of healthcare experience
- Concentra Core Competencies of Service Mentality, Attention to Detail, Sense of Urgency, Initiative and Flexibility
- Ability to make decisions or solve problems by using logic to identify key facts, explore alternatives, and propose quality solutions
- Outstanding customer service skills as well as the ability to deal with people in a manner which shows tact and professionalism
- The ability to properly handle sensitive and confidential information (including HIPAA and PHI) in accordance with federal and state laws and company policies
- Strong service mentality and a focus on achieving all aspects of defined service standards
- Excellent telephone and personal etiquette
- Warm, positive, energetic, and professional demeanor
- Excellent oral and written communication skills
- Tactful and diplomatic communication style
- Working knowledge of principles and practices of personnel recruitment, selection, coaching and other aspects of performance management
- Performance assessment skills
- Continued focus on self-development
- Proficient in computer applications such as Word and Excel
- Ability to coordinate and prioritize multiple tasks and work on multiple projects/tasks simultaneously in a fast-paced environment without direct supervision
- Ability to identify areas of opportunity, develop a plan of action to improve, implement and evaluate plan effectively
- Ability to resolve colleague, client and patient issues in an effective and timely manner
- 401(k) Retirement Plan with Employer Match
- Medical, Vision, Prescription, Telehealth, & Dental Plans
- Life & Disability Insurance
- Paid Time Off & Extended Illness Days Offered
- Colleague Referral Bonus Program
- Tuition Reimbursement
- Commuter Benefits
- Dependent Care Spending Account
- Employee Discounts
-
Director of Station Operations
2 weeks ago
PrimeFlight Aviation Services Inc Fort Lauderdale, United States**INTRODUCTION** · Interested in working in aviation? Are you looking for a job with stability and growth opportunities? If you are looking for a career with growth potential and work well in a fast-paced, team-oriented environment, we want to speak to you · **Perks of the job**: ...
-
Director of Operations
3 weeks ago
East Coast Facilities, Inc. Pembroke Park, United States**Major Areas of Focus**: · The Director of Operations (DOO) has P&L responsibility for their business unit. They are directly responsible for all sales in their region and the employees, equipment, real estate, and general infrastructure required for the fulfillment of those sal ...
-
Director operations
2 weeks ago
Holland America Fort Lauderdale, United StatesFull job description · Job Description · One of the best-known names in cruising, Princess is the world's leading international premium cruise line and tour company, carrying millions of guests each year to hundreds of destinations around the globe. We give our guests the Medall ...
-
Director of Operations
2 weeks ago
TERH International Miami, United StatesPOSITION TITLE: Direct of Operations · LOCATION: Miami · POSITION OVERVIEW: We are seeking a highly experienced coffee industry professional with a proven track record in operations and franchise management. Demonstrated ability to expand businesses in the coffee chain sector. A ...
-
Director of IT Operations
1 week ago
Segrera Associates Fort Lauderdale, United StatesManaged Services Provider (MSP) experience is a MUST. · Overview · Manage the service delivery team's daily activities as well as the dispatch process of service requests. · We expect you to take an active role in ensuring your team completes their tasks in a timely and efficien ...
-
Director of IT Operations
1 week ago
Segrera Associates Fort Lauderdale, United StatesManaged Services Provider (MSP) experience is a MUST. · Overview · Manage the service delivery teams daily activities as well as the dispatch process of service requests. · We expect you to take an active role in ensuring your team completes their tasks in a timely and efficie ...
-
Director of Operations
3 weeks ago
OBVIUS Robotics, Inc. Fort Lauderdale, United StatesAn exciting opportunity to be in the initial stage of establishing manufacturing operations at OBVIUS Robotics, a well-capitalized start up medical device company advancing hand-held, image guided, robotic technology to democratize vascular access in Central Venous Catheterizatio ...
-
Director of IT Operations
1 week ago
Segrera Associates Fort Lauderdale, United StatesManaged Services Provider (MSP) experience is a MUST. · Submit your CV and any additional required information after you have read this description by clicking on the application button. · Overview · Manage the service delivery team's daily activities as well as the dispatch p ...
-
Director of Operations
1 week ago
OBVIUS Robotics, Inc. Fort Lauderdale, United StatesIs your CV ready If so, and you are confident this is the role for you, make sure to apply asap. · An exciting opportunity to be in the initial stage of establishing manufacturing operations at OBVIUS Robotics, a well-capitalized start up medical device company advancing hand-he ...
-
Director of Operations
1 week ago
Obvius Robotics Inc. Fort Lauderdale, United StatesAn exciting opportunity to be in the initial stage of establishing manufacturing operations at OBVIUS Robotics, a well-capitalized start up medical device company advancing hand-held, image guided, robotic technology to democratize vascular access in Central Venous Catheterizatio ...
-
Director of IT Operations
6 days ago
Segrera Associates Fort Lauderdale, United StatesManaged Services Provider (MSP) experience is a MUST. · Submit your CV and any additional required information after you have read this description by clicking on the application button. · OverviewManage the service delivery team's daily activities as well as the dispatch proce ...
-
Director of Operations
1 week ago
Hilton Miami, United StatesDirector of Operations - Embassy Suites Miami Airport · A Director of Operations is responsible for the effective operational management of the hotel so Heads of Department achieve and exceed their revenue and Guest satisfaction targets. · **What will I be doing?** · As Director ...
-
Director of Operations
4 days ago
DAVITA Coral Gables, United States3280 Ponce De Leon Blvd, Coral Gables, Florida, , United States of America · **The Role You'd Play**: · We are seeking an inspiring and motivated leader who will lead approximately 10 dialysis centers, 200 teammates and provide oversight of operations with complete accountability ...
-
Director, Clinical Operations
1 week ago
Summit Therapeutics Sub, Inc. Miami, United States**Our Mission**: · We have in-licensed Ivonescimab, which is a novel, potential first-in-class investigational bispecific antibody combining the effects of immunotherapy via a blockade of PD-1 with the anti-angiogenesis effects associated with blocking VEGF into a single molecule ...
-
Director of Station Operations
2 weeks ago
PrimeFlight Aviation Services Fort Lauderdale, United StatesINTRODUCTION · Interested in working in aviation? Are you looking for a job with stability and growth opportunities? If you are looking for a career with growth potential and work well in a fast-paced, team-oriented environment, we want to speak to you · Perks of the job: · 401(k ...
-
Director of Event operations
2 weeks ago
Marriott Hotels & Resorts Fort Lauderdale, United StatesManages event planning functions and staff on a daily basis. Core area of responsibility is the event planning team, including the Senior Event Managers, Event Managers, Associate Event Managers and Administrative Assistants. Position oversees the ad Operations, Director, Event, ...
-
Director of Business Operations
3 weeks ago
Bruno's Glass Inc Fort Lauderdale, United StatesJob DescriptionJob Description · Job Description : Business Operations · About Bruno's Glass-Bruno's Glass, a leader in custom glass solutions, has been serving the needs of custom homebuilders and discerning clients for over two decades. We specialize in crafting high-quality ...
-
Director of Quality Operations
5 hours ago
EPM Scientific Fort Lauderdale, United StatesDirector of Quality Operations · Location: Fort Lauderdale, Florida · Work situation: On-site · The Director of Quality Assurance and Manufacturing will be responsible for overseeing all aspects of quality assurance, quality control, and manufacturing operations within the pharma ...
-
Assistant Director of Operations
1 week ago
Concentra Fort Lauderdale, United StatesSpend 80% of their time performing patient facilitation, ensuring every patient and client is provided exceptional experience, leads by example, and holds staff accountable to service delivery standards. Support day-to-day execution of the medical mo Operations, Director, Support ...
-
Director Station Operations
6 days ago
PrimeFlight Aviation Services Fort Lauderdale, United StatesPrimeFlight Aviation Services · Director Station Operations · Fort Lauderdale , · Florida · Apply Now · Interested in working in aviation? Are you looking for a job with stability and growth opportunities? If you are looking for a career with growth potential and work well i ...
Assistant Center Operations Director - Fort Lauderdale, United States - Concentra
Description
Overview:
Are you ready to take your career to new heights? At Concentra, you will be a vital member of our patient care team and play a crucial role in providing exceptional care to our patients. Our mission is to improve the health of America's workforce, one patient at a time. Join us at Concentra and see how your clinical competency and compassion can make a meaningful difference in the lives of the patients you serve.
As an Assistant Center Operations Director (ACOD) - Float, you will assist and support the Center Operation Director with ensuring that the optimal level of care and customer service is delivered to all customers. The ACOD will assist with leading and managing center support staff and overseeing the daily operations of the medical facility. The ACOD will also assist with coordinating center activities, general facility management, overseeing patient flow throughout the center and supporting the medical providers in the delivery of patient care. Daily interaction with colleagues and patients is required through hands-on center activity including patient registration, checkout and patient care.
Responsibilities:This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Qualifications:Job-Related Experience
Job-Related Skills/Competencies
This job requires access to confidential and critical information, requiring ongoing discretion and secure information management.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Concentra is an Equal Opportunity Employer, including disability/veterans