Director of Membership - Denver, United States - Aparium Hotel Group

Description

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DIRECTOR OF MEMBERSHIP
CLAYTON MEMBERS CLUB AND HOTEL DENVER, COLORADO

DIRECTOR OF MEMBERSHIP
CLAYTON MEMBERS CLUB AND HOTEL DENVER, COLORADO

Reports to Club General Manager - Position is Exempt

Who We Are

Hotels done differently. It's not just a slogan or catchphrase, it is who we are in everything we do.

We believe in the power of People, Place and Character; ensuring our properties are a place where individuals are valued and celebrated as a tribute to the neighborhoods and the people of the communities in which we operate; elevating our associates' pride in who they are, where they live and who we serve.

A little bit rebel, a little bit refined, Clayton is smart and sophisticated, charming, and confident, and always down for shaking up the status quo.

Consistently moving the needle on what a membership club can be, Clayton demonstrates a unique spirit, constantly challenging what it means to gather and engage while connecting guests to each other and what inspires them.

Clayton believes the more interested you are, the more interesting you are

Clayton Members Club is managed by Aparium Hotel Group which was founded in 2011 by Chicago hospitality executive and entrepreneur Mario Tricoci.

Driven by the belief that all hospitality experiences should be fueled by the poetics of their surroundings, Aparium was born with an intense focus on unearthing the amazing moments unique to every city.

Since its founding, Aparium has grown into a new kind of hotel brand, one that ventures off the beaten path, both geographically and philosophically.

It is a sophisticated hotel brand known for its singular ability to combine the business acumen of large hospitality companies with the charm of boutique hotels.

Who You Are

Your past experiences have led you to understand that community happens intentionally though organically.

There is an art + science to getting a communal setting just right, and it's all about the people in it.

A carefully curated group of people will inspire one another by being unique and diverse, curious, and captivating and you are the gravity in the center of it.

You place great value on the quality of your experiences and the richness of your life and have what Iggy Pop and David Bowie referred to as a "lust for life".

Your thoughts and actions are progressive, forward, diverse and community minded. In your personal life you are always seeking new experiences and exploring a variety of communities. You are open minded and always open to expanding your view of the world.

You make it a point to attend events across a spectrum of art, music, theater, education, sports, or anything else that awakens your curiosity.

The more inspired and unique, the better.

In your friend group you are the person that organizes everyone to try that new restaurant, go to that show you read a review of, or get away for a weekend to somewhere you have never been.

THE ROLE
Clayton is in search of a Director of Membership who will report to the Club General Manager.

The Director develops and executes the long-term planning and strategic organization of the membership base that will stabilize at 3,000 Members.

The Director will also oversee the Committee, Alliance and Ambassador Memberships.

This role oversees the intakes, retention strategies and curation of programming to maintain Clayton's ideal club membership base, reputation, and partnerships.

Clayton is a focal point within the affluent neighborhood of Cherry Creek.

Given its prominent location, the hotel and membership club serve as a dynamic gathering point, where residents and club members blend seamlessly with visitors.

The Director will develop and enrich the membership base and lead the membership team in addressing and resolving all membership and programming needs.

The Director will also lead the Membership Committee, which is overseeing the committee's responsibilities as it pertains to connecting the most dynamic group of individuals who are committed to the community through kindness and artistic inspiration.

The Director will focus on expanding the network of Clayton Alliance Memberships in the business community.

Experiences Required

Minimum of five (5) years of progressive leadership in a role that is hospitality driven, in sales or business development, club or association memberships, or food + beverage.

Minimum of three (3) years in leading and developing a team.

Candidate must have deep community ties, an extensive network in Denver and relationships with businesses, community organizations and high-profile personalities.

Preferred experience in media, public relations or communications.
Preferred experience with curating and producing events.
Preferred experience with creating community.
Intermediate understanding and use of social media platforms such as Instagram, Twitter, and Facebook.
Intermediate skills in Microsoft Excel and Word to create spreadsheets, proposals, and policies.
Advanced proficiency of the English language to professionally communicate in writing and verbal.

What You Will Do

Uphold and role model the company's principles of People, Place, and Character, while encouraging your direct reports to embody our values that drive collaboration, intuitive service, and trans-local hospitality.

Uphold Clayton's deep commitment to creating an inclusive space that welcomes all.

Create a community that ensures Clayton's Five Pillars (Be Inclusive, Be Authentic, Be Fun, Be Generous, Be Curious) are used as a north star for membership and events.

Leads the membership and events teams and their division of responsibilities for achieving their assigned critical path objectives; collaborates frequently with ownership and headquarters for support, clarification, direction, approval, and potential risks; comfortable in leading through ambiguity to achieve certainty.

Responsible for creating and maintaining the ideal membership base for Clayton; and select and oversee the systems and software necessary to tracking and expanding membership at the Clayton.

Maintains membership contracts; and will partner with external counsel on any necessary changes or amendments; and will exercise maturity, sound judgment and discretion when evaluating and communicating member disciplinary action and ensuring the action is followed through.

Strategically selects individuals to serve on the Clayton Membership Committee who best exemplify the shared values of the club and are committed to growing the base and reputation of the Club.

Oversee the Membership Team and actively drive recruitment, training, scheduling, coaching, corrective action, and motivation of all Membership team associates to create an environment that nurtures ideas, develops future talent, and provides memorable experience for members.

Foster open lines of communication within the department by facilitating weekly meetings, quarterly membership committee meetings, and attend all property meetings to create a transparent dialogue amongst the team to voice ideas and concerns, while addressing the department's key priorities.

Demonstrate your commitment to the success of the entire hotel by participating in all Executive Committee meetings, providing thoughtful, insightful suggestions to support the property at the highest leadership level.

Communicate regularly with the Clayton Ownership Committee, Asset Manager and General Managers to provide updates, discuss plans, communicate needs, and align on priorities.

Create Membership Acquisition & Retention Reports for Stakeholders as requested.
Make financially sound decisions on revenue projections and actively participate in forecasting and budgeting process for the Membership department.

Observe conditions of all physical facilities and equipment in the membership areas, working in collaboration with the operations team for the best possible Member environment.

Curate a monthly calendar of events in collaboration with the Events Manager.

These events will cover a variety of interests including arts, culture, food, wine, politics, business, fashion, music, themed parties, etc.

Attend events at Clayton throughout the month to host and engage with members and event partners.

Create and maintain partner relationships with other high-profile brands and personalities to bring an elevated calendar of events to Clayton.

Maintain a public and community profile by attending relevant events in the city of Denver, and holding regular meetings with community leaders, cultural stakeholders and business leaders.

Collaborate with the GM's, DORM and all media partners on the public marketing of the property.
The Director of Membership also is responsible for any additional duties requested to ensure the success of the Club.

How You Lead

Adventurous:

Comfortable in seeking out new experiences, exploring the unknown and are unlikely to have a routine, and encourages their peers to do the same.

Discovers the hidden stories and insights of their communities, and continually explores their neighborhood and city to identify what's new.

Understands that the FOMO (fear of missing out) can be a good thing.

Gregarious:
Demonstrates an extroverted personality; are fueled by meeting new people, forming new partnerships and new experiences.

They seek and initiate new relationships within the hotel and community and take a general interest in the personal stories of the individuals they meet and work with.

Harmonious:

Sees the bumps in the road ahead of time and takes precaution to steer around and resolve potential conflict with all stakeholders and works within the community to establish mutually beneficial relationships; can be chameleon and shape their style and presence to fit any situation and audience.

Intelligent:

Exhibits emotional maturity and intellectual health to adapt to a variety of people from all walks of life and situations that may occur with the demands within the lifestyle of individuals who are club members.

They remain unflappable in contentious situations and knowledgeable in how to deescalate emotional responses.

Position Rate of Pay:
$115,000 - $135,000 yearly

Benefits:

We are pleased to offer a comprehensive array of valuable benefits to protect your health, your family and your way of life.

All full-time regular associates are eligible to enroll in our benefit plans that include medical, dental, vision and supplemental insurances.

Aparium Hotel Group does not discriminate based on disability, veteran status or on any other basis protected under federal, state, or local laws.

The hotel and company are a smoke-free, drug-free facility, and equal opportunity employer.

As an Equal Opportunity Employer, Aparium Hospitality Services celebrates diversity and is committed to creating an equitable and inclusive environment, and sense of belonging for all employees.

We do not discriminate and believe every individual should be proud of who they are, where they come from and take pride in who we serve.

Aparium is an E-Verify employer.
Seniority level

Seniority level

Director
Employment type

Employment type

Full-time
Job function

Job function

Other
Industries

Hospitality
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