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Account Manager - Ogden, United States - Allen Lund Company, LLC
Description
Our Story With $1,000 in his pocket, Allen Lund made the brave decision to start his own transportation brokerage company.
Now, we have 39 offices and continue to growWe are always looking for exceptional people to join our fast paced, challenging, team-oriented work environment.
Our culture fosters personal growth and commitment both in and out of the office.Our diverse workforce is key in delivering outstanding customer service and our commitment to our industry are main components of our unmatched reputation.
We hold true the value of hiring, developing and retaining the best employees in the industry. Our management provides an open and innovative environment that promotes professional and personal growth.This is why one half of our employees have been with ALC for over 10 years Why we're Awesome Inclusive company cultureTraining and DevelopmentCompetitive CompensationUnparalleled Benefits & Wellness (we mean really good)401k with a generous matchCareer Growth OpportunitiesTransfer OpportunitiesShare in Company ownership We are seeking an Account Manager to join our team Account Managers develop and increase profitable volume with existing and newly acquired customers.
Account Managers will assist the General Manager with coaching and will provide direction for the Account Representatives. This position requires a great deal of independent thought, organization, analytic skills and strong communication. If this is you, or you like a challenge- let's talk.You will:
Develop and increase profitable volume with existing and newly acquired customersUse strong relationships to understand customer's business in order to provide solutionsCoordinate bidding off contract with value-added serviceProvide exceptional customer service internally and externallyConduct business reviews with all existing accountsProspect for new shippersLeverage all modes and services in the sales processHave specific knowledge regarding product compatibility and shipping requirements for dry loads and temperature requirements and maintenance when handling refrigerated loads.
Determine optimal loading and delivery patterns and times using their own creativity in order to minimize time and miles traveled with regards to the customer, advising if a load is manageable.
Update active load information into system for shipper and carrier trackingBuild loadsUpdate/check callsSchedule pickup and delivery appointmentsGeneral office dutiesCommunicate with brokers regarding any discrepancies found on bill of lading (i.e. shortages, damages) prior to settlementContact carriers to obtain delinquent proof of deliveriesBalance files, complete file settlement and forward paperwork to corporate accounting for paymentProcess carrier and third-party invoicesWork with carriers and factoring companies to resolve carrier A/P issuesHandle all calls regarding accounts receivableRun receivables report weekly and check for invoicing errors, adjustments and overdue freight invoices.Start collections process as directedWork with operations employee(s) to resolve any problems or disputes Skills and ExperienceCradle-to-grave experience necessarySelf-motivated, enthusiastic team player who excels in a fast-paced environmentExperience in Freight Brokerage/customer service is a plusExcellent and effective communication skills Strong customer service orientation and excellent work ethicAbility to quickly process information and make decisionsEffective negotiation and problem-solving skills, and ability to handle conflictExcellent time-management skills with the ability to multitaskHighly organized and detail-orientedAbility to work well under pressure in a fast-paced environment Join us in making a difference Allen Lund Company is an equal opportunity employer, dedicated to diversity.
