- Use our Ticketing System (FIFO, SLA based) to work on and resolve Helpdesk Tickets & Service Requests
- Managing and recording all work though our Ticketing System
- Make sure that Client Documentation is well maintained
- Split tickets that have several issues into their own individual ticket
- Make sure that tickets aren't "stale" throughout the process
- Escalate tickets that require Senior Technician support
- Communicate to the client the status of their ticket every step of the way, notify them of any changes or outages related to their issue
- Identify, Communicate and Mitigate potential risks to the Project Manager and Clients
- Follow the schedule provided by the Project Manager
- Follow Standard Operating Procedures (SOPs) for daily / weekly recurring tasksFollow all our Security Procedures and Keeping a Vigilant Eye for Security Issues
- Identify opportunities for improvement and make constructive suggestions for change
- Contribute to the process of innovative change effectively
- Undertake other duties as required by the Project Manager or CTO
- 1-2 years of client facing helpdesk support
- Bachelors or Associates degree or equivalent work experience with updated and valid certifications
- Strong understanding of operating systems, business applications, printing systems and network systems
- An understanding of support tools, techniques and how technology is used to provide services
- Knowledge of IT Applications, Software & Hardware
- Ability to simplify IT to clients through verbal and written correspondence
- A love of (and ability to) Solve Problems & Challenges
- Great Communications skills, founded in being a good listener
- Must be able to type quickly and accurately while talking on the phone
- The ability to keep up with & adapt to the fast-paced IT world
- A deep desire to deliver an amazing Client Experience
- Driver's license
- Basic to intermediate understanding of AD, DNS, CLI
- Experience using a Ticketing system / RMM Tool and PSA software
- Experience working with any or all the following software/hardware: Standard Managed Services RMM and PSA tools
- Understanding the OSI model, VLAN technology, and NAT configurations.
- CompTIA Certifications such as A+, Network+, Security+ and/or Server+ with relevant practical experience
- Experience and knowledge of working with the Microsoft 365 Platform
- 2+ years' experience working either on a Helpdesk or for a Managed Service Provider (MSP) / IT Support Business
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Veterinarian
6 days ago
Banfield, The Pet Hospital Greer, United States Full timeSummary of Job Purpose and Function · The primary purpose and function of the Relief Veterinarian is to provide preventative care, diagnosis and treatment of diseases and injuries of Pets. · Essential Responsibilities and Tasks · Ensure the Safety of Pets, clients and associates ...
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Quality Specialist Band
1 week ago
Datasoft Technologies, Inc. Greer, United StatesQuality Specialist Band · (B-Shift: Approx 8pm to 7am) · Onsite · About the Job · Duration: Long-term renewable contract · Location: Greer, SC · Pay rate: Hourly · Job ID: 4902 · This is a Full Time W2 position, no subcontracting or C2C. · Overview: · Serves as front desk liais ...
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Onsite Support Tech
2 weeks ago
BrightFlow Technologies Greer, United StatesJob Description · Job Description · RESPONSIBILITIES & TASKSCUSTOMER SERVICEProviding a first point of contact for customers through our helpdesk, be that via phone, email, or ticketDelight our Clients with a Friendly, Quick and Helpful ExperienceOn-Site Hardware Maintenance a ...
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Automation Technicians
1 week ago
Zing Recruiting Greer, United StatesJob Description · Job DescriptionPosition Openings: Automation Engineers and Automation Technicians · Position Title: Automation Engineer · Location: Greer, SC · Are you ready to take your career to the next level? Zing Recruiting is currently seeking talented individuals to jo ...
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Pet Resort Assistant
1 week ago
Rocky Creek Veterinary Hospital Greer, United StatesJob Description · Job DescriptionDescriptionPet resort assistant is a position designed for the care of the night boarding patients. This position does also include the care of our Doggie Day Camp patients as well as any other patient in the facility. Care includes but is not lim ...
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Senior Service/Installation Technician
2 weeks ago
Automation Engineering Company, LLC Greer, United StatesJob Description · Job DescriptionSUMMARY: The Senior Service/Installation Technician is a member of the Operations Team. This individual collaborates and works closely with all team members in both production and engineering. They have the required Mechatronic skills to Install/S ...
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Lead R&O Maint Technician
1 week ago
Honeywell Greer, United StatesInnovate to solve the world's most important challenges · Lead a team that maintains and repairs manufacturing equipment. You will work under minimal supervision and support some of the world's most talented production maintenance technicians. You will use your maintenance techni ...
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HVAC Technician
21 hours ago
Preferred Home Services, LLC Greer, United States:Job Title: HVAC Technician · Location: Greenville, SC · Compensation: $25-$40/hour (based on related work experience) plus commission. · **Up to $3,000 Sign-On Bonus** · Who We Are · **NAMED TOP PLACES TO WORK FOR THE PAST FOUR YEARS**Preferred Home Services, a locally owned and ...
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Automation Technicians
21 hours ago
Zing Recruiting Greer, United StatesJob Description · Job DescriptionPosition Openings: Automation Engineers and Automation Technicians · Position Title: Automation Engineer · Location: Greer, SC · Are you ready to take your career to the next level? Zing Recruiting is currently seeking talented individuals to jo ...
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Pest Control Technician
6 days ago
Weed Man - Greenville Greer, United StatesJob Description · Job DescriptionJob description · Pest Control Technician -$17.50/hr. · Greer SC · Company Overview · The Upstate's best pest control provider continues our successful growth and now is the perfect time for you to join our Amazing Team. PinPoint Pest Control has ...
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Automation Engineer
10 hours ago
Zing Recruiting Greer, United StatesJob Description · Job Description · Position Openings: Automation Engineers and Automation Technicians · Position Title: Automation Engineer · Location: Greer, SC · Are you ready to take your career to the next level? Zing Recruiting is currently seeking talented individuals to ...
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Tooling Tech Nights 12-HR Plant 2
1 week ago
PeopleLink Staffing Solutions Greer, United StatesJob Description · Job DescriptionTooling Technicians · $55K+ DOEPosition Summary · Ensure molds are repaired and fully functional to optimize quality, mold utilization and cavitation. · Primary Functions · Disassembles, cleans and reassembles molds. · Replaces worn or broken tool ...
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Mechanic - Field Service Technician
1 week ago
Crown Equipment Corporation Greer, United StatesCompany Description: · Crown Equipment Corporation, one of the world's largest lift truck manufacturers, offers local support on a global scale with more than 15 manufacturing facilities worldwide and more than 500 retail locations in over 80 countries. Our global sales and serv ...
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Commercial HVAC Technician
11 hours ago
Waldrop Inc. Greer, United States:Waldrop, Inc. is a 50-plus-year-old, locally owned and operated service company with an outstanding reputation. We provide regular training, uniforms, new and fully stocked trucks, fuel cards, tools, smartphones, tablets, and many more company benefits. We always strive to do wh ...
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Machine Builder
3 weeks ago
Automation Engineering Company, LLC Greer, United StatesJob Description · Job DescriptionSUMMARY: Assemble or fabricate parts, pieces or products using a variety of tools and equipment according to required specifications with minimum supervision. Must have knowledge of measuring parts and the ability to read and understand assembly a ...
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Commercial HVAC Technician
3 weeks ago
Waldrop Inc. Greer, United States:Waldrop, Inc. is a 50-plus-year-old, locally owned and operated service company with an outstanding reputation. We provide regular training, uniforms, new and fully stocked trucks, fuel cards, tools, smartphones, tablets, and many more company benefits. We always strive to do wh ...
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Automation Engineer
3 weeks ago
Zing Recruiting Greer, United StatesJob Description · Job Description · Position Openings: Automation Engineers and Automation Technicians · Position Title: Automation Engineer · Location: Greer, SC · Are you ready to take your career to the next level? Zing Recruiting is currently seeking talented individuals to ...
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Mental Health Technician- Full Time: Evenings
24 seconds ago
Foundations for Living Greer, United States Full timeResponsibilities The Carolina Center for Behavioral Health is currently looking for a Mental Health Technician to join our team of dedicated professionals. · Who We Are · The Carolina Center for Behavioral Health is a 156-bed private behavioral health system located on 13 acre ...
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Mental Health Technician- Full Time: Nights
1 week ago
The Carolina Center for Behavioral Health Greer, United States Full timeJob Description · Responsibilities · The Carolina Center for Behavioral Health is currently looking for a Mental Health Technician to join our team of dedicated professionals. · Who We Are · The Carolina Center for Behavioral Health is a -bed private behavioral health system ...
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Pest Control Field Service Technician
2 weeks ago
Dixon Pest Solutions Greer, United StatesJob Description · Job DescriptionDixon Pest Services is looking for Part-time/Full-time Pest Control Field Service Technicians · ►TRAINING PROVIDED / Experience not required but is a plus. · "You start the day at home and end the day at home" · The ideal candidates will work we ...
Support Technician - Greer, United States - BrightFlow Technologies
2 weeks ago
Description
Job Description
Job DescriptionOverviewBrightFlow Technologies, one of the Carolinas' premier MSPs, is seeking an experienced and hardworking Support Technician. BrightFlow Technologies has been supporting the Charlotte area for nearly a decade and has built a solid reputation of fast, friendly, and reliable support. Our combination of professional support coupled with a casual environment for our technicians and engineers makes BrightFlow a fun and challenging environment to take your skills to the next level. BrightFlow's Support Technicians are a critical component to our continued success. Our technicians will field all inbound calls from our clients, along with being the first to act on support tickets. Customer service and a positive attitude is paramount, along with a keen technical mind and the ability to diagnose the client's issue quickly. RESPONSIBILITIES & TASKSCustomer serviceProviding a first point of contact for customers through our helpdesk, be that via phone, email, or ticketTriage all service support calls while adhering to our internal protocols and escalate any issues as neededProvide the Client with basic remote troubleshootingDelight our Clients with a Friendly, Quick and Helpful ExperienceUse of our ticketing system
Use of our monitoring and management tool (RMM)Review RMM dashboard and apply remediation actions as indicated by our ProcessesReview regularly scheduled/automated actions as indicated by our Processes
PROJECT WORKFrom time to time the projects team will need additional resources to help deliver projects either on site or remotelyWhen opportunities arise the Support Technician may be required to help with project deliveryAssist with Web and VoIP projects
Communication, Reporting & risk
TEAMWORK
Nice to have
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