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    Service Manager - Worcester, United States - Trutech

    Trutech
    Trutech Worcester, United States

    4 weeks ago

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    Description

    ** Service Manager**

    **Job Category****:** Outside Service Technician **Requisition Number****:** SERVI022518 Showing 1 location **Job Details**

    **Description**

    **Management Opportunity with an Industry Leading Wildlife Management Company**

    Founded in 1984, Trutech Wildlife Service & Critter Control Operations specialize in nuisance wildlife management services for residential and commercial properties, providing leading wildlife, animal and integrated pest control services across the nation. We work with wildlife and people alike and have amazing careers to offer in a recession resistant business.

    **Position Summary:**

    The District Service Manager is responsible for leading the recurring service team and assisting in recruiting, training, and development of technicians within their district. As a District Service Manager, you will direct the service, routing and scheduling functions of your district to provide quality service to customers and achieve district performance objectives. District Service Managers are responsible for the overall direction, coordination, and evaluation of the recurring services operation and customer experience.

    This individual will need to hold a ***Massachusetts State Pesticide and Problem Animal Control License***. Preference to those with existing licensure and/or willingness to learn and obtain.

    **Essential Job Functions:**

    Conduct on-going training in customer service skills, technical and safety policies,

    Evaluate quality of service provided to customers, develop procedures to minimize customer complaints, increase customer retention

    Ensure compliance with DOT and fleet maintenance.

    Assist territories that have employees on vacation or terminated

    M&S management for District chemical orders, wildlife control supplies, etc.

    Route management to ensure completions and allowance reduction and optimize routing and scheduling

    AR management in partnership with the District Manager

    Weekly technician ride-alongs and ongoing training

    Become an employee handbook expert

    Stabilize revenue and production after employee loss or during employee vacation

    Maintain licensure for employees within district and assist with renewals ensuring state compliance

    **We Offer:**

    Highly competitive compensation package

    Company vehicle, cell phone and tablet

    Comprehensive benefits package including medical, dental, vision & life Insurance

    401(k) plan with company match, employee stock purchase plan

    Paid vacation, holidays, and sick leave

    Employee discounts, tuition reimbursement, dependent scholarship awards

    **Candidates must be physically capable of safely performing the following job duties:**

    Safely use a ladder within the manufacturer's guidelines

    Lift and carry up to 75 lbs

    Safely access crawl spaces, attics, confined spaces, roof tops, etc.

    Perform administrative duties while seated for long periods of time

    **Further Requirements:**

    We require a good driving record and the ability to pass a drug screen

    Hired candidates must reside or relocate central to their assigned region

    As the industry leader, we value people, progress and professionalism. As a subsidiary of **.**, (NYSE: ROL), we are financially stable and exhibiting continued growth. We are proud to announce Rollins, Inc., has been named a Top Workplace by the Atlanta Journal-Constitution.

    **Learn more about and .**

    **Skills**

    **Required**

    **Teamwork** *Advanced* **Directing Others** *Advanced* **Financial Management** *Advanced* **Leadership** *Advanced* **Driving** *Intermediate* **Goal Achievement** *Advanced* **Results Oriented** *Advanced* **Business Development** *Advanced* **Customer Service** *Advanced* **Communication** *Advanced* **Job Security****:** Inspired to perform well by the knowledge that your job is safe **Goal Completion****:** Inspired to perform well by the completion of tasks **Education**

    **Required**

    High School/GED or better.

    **Preferred**

    Bachelors or better in Business Administration or related field.

    **Experience**

    **Required**

    **1 year:** Experience in sales and customer service

    **Preferred**

    Ability to respond effectively to the most sensitive inquiries or complaints

    Demonstrated sales ability

    Demonstrated customer service attitude

    Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

    The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. 41 CFR c)

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