- Responsible for collections of outstanding accounts receivable self pay dollars and other aspects of collections, resolving customer concerns and reducing the self pay account receivable delinquency.
- Adheres to the hospital and departmental attendance and punctuality guidelines
- Performs all job responsibilities in alignment with the core values, mission and vision of the organization
- Performs other duties as required and completes all job functions as per departmental policies and procedures
- Maintains current knowledge in present areas of responsibility (i.e., self education, attends ongoing educational programs)
- Attends staff meetings and completes mandatory in-services and requirements and competency evaluations on time.
- Demonstrates competency at all levels in providing care to all patients based on age, sex, weight, and demonstrated needs. For non-clinical areas, has attended training and demonstrates usage of age- specific customer service skills.
- General environment: Works in a well-lighted, air-conditioned area, with moderate noise levels.
- May be exposed to high noise levels and bright lights.
- May be exposed to limited hazardous substances or body fluids, or infectious organisms.
- May be required to change from one task to another of different nature without loss of efficiency or composure.
- Periods of high stress and fluctuating workloads may occur.
- May be scheduled as needed including overtime
- High School Diploma or GED (Required)
- 2 year / Associate Degree in Business or health care (Preferred)
- Required Certifications/Licensures: Certified Patient Account Representative (CPAR) certification must be obtained within 20 months of hire
- Organizational Skills
- Communication Skills
- Interpersonal Skills
- Customer Relations
- Mathematical
- Analytical
- Grammar / Spelling
- Read / Comprehend Written Instructions
- Follow Verbal Instructions
- Basic Computer Skills
- Microsoft Office Suite
- General Clerical Skills
- Have near normal vision - Clarity of vision (both near and far), ability to distinguish colors
- Have good - manual dexterity and eye-hand-foot coordination
- Ability to perform - repetitive tasks/motion
- Standing - Occasionally within shift (1-33%)
- Walking - Occasionally within shift (1-33%)
- Sitting - Continuously within shift %)
- Bending/Stooping - Occasionally within shift (1-33%)
- Twist at waist - Occasionally within shift (1-33%)
- Lift/carry > 20 lbs with assistance - Occasionally within shift (1-33%)
- Reaching above shoulder - Occasionally within shift (1-33%)
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Collections Specialist - Albany, United States - Phoebe Health
Description
JOB SUMMARY
GENERAL REQUIREMENTS
WORKING CONDITIONS
EDUCATION REQUIREMENTS
EXPERIENCE REQUIREMENTS
* - 3 years Experience in Collections role within a healthcare setting (Required)
CERTIFICATIONS AND LICENSURES
GENERAL SKILLS
PHYSICAL REQUIREMENTS
PHYSICAL DEMANDS
