- Provide second-level support for technical issues, including hardware, software, and network problems, ensuring timely resolution and minimal downtime.
- Collaborate with Tier 1 support and other IT teams to escalate and address complex issues efficiently.
- Maintain accurate documentation of incidents, solutions, and service requests in the helpdesk ticketing system.
- Conduct thorough analysis of recurring issues to identify root causes and implement preventive measures.
- Assist in the development and delivery of training sessions to end-users, promoting self-help resources and proactive problem resolution.
- Stay abreast of industry trends, best practices, and emerging technologies to contribute to continuous improvement initiatives within the IT support services.
- Associates Degree in an IT discipline
- Minimum of 2 years of experience in a helpdesk or technical support role
- Proficient in troubleshooting technical issues and providing excellent customer service
- Strong collaboration skills to work effectively with technical and non-technical stakeholders
- Certification in one of the following: CCNA-Security, CySA+, GICSP, GSEC, Security+ CE, CND, or SSCP
- Ability to work onsite in Great Lakes, IL.
- Bachelors Degree desired.
- ITIL Foundations desired.
- Knowledge of Remedy, ServiceNow or other trouble ticket software.
- Federal Consulting Industry Experience Preferred
- Your health comes first we offer comprehensive medical, dental, & vision insurance that starts the first of the month after you join the team
- Invest in your future 401(k) Plan Immediately vested employer contributions; no matching required
- Work hard, play hard we offer a generous Paid Time Off (PTO) policy and observe ALL ten (10) federal holidays
- Pawsitively pawesome Pet Insurance (because our little critters are part of our families, too)
- Invest in your education Tuition reimbursement, internal training programs, & company-sponsored industry certifications
- Be part of a dynamic and collaborative work environment recently ranked by The Washington Post as a Top Work Place in 2019, 2020, & 2022
- Have fun and celebrate and give back Team building activities, community volunteering, quarterly HQ days, & an offsite annual awards banquet
-
NetImpact Strategies, Inc North Chicago, IL, United StatesJob Description We are seeking a skilled Tier 2 Service Desk Specialist to join our onsite team in Great Lakes, Illinois · As a crucial member of our IT support services, you will leverage your expertise to troubleshoot technical issues, provide exceptional customer service, and ...
-
IT Support Specialist
1 week ago
Abbott Laboratories Employees Credit Union Gurnee, United States**Summary**: Maintains ALEC's End User hardware and software by utilizing the IT Service Desk. The IT Support Specialist maintains user accounts, access levels, software and hardware. Works directly with other IT/IS representatives to secure, implement, and maintain ALEC's Inform ...
-
Prior Authorization Specialist
4 days ago
Illinois Bone and Joint Institute LLC Libertyville, United States: · **Summary** · Responsible for obtaining prior authorizations for advanced imaging studies including MRI/CT/Bone Scan/Ultrasound/DEXA, Visco supplementation and other specialty drugs/injectables, EMGs, Spine Injections, Outpatient/Inpatient surgical procedures, DME/Orthotics, ...
-
Billing Specialist I
1 day ago
Omnia Healthcare Group Lincolnwood, United StatesOmnia Healthcare is seeking an** **Insurance **Billing Specialist** to join our growing team. This individual works at the home office for a large group of skilled nursing facilities. · **Billing Specialist Job Responsibilities**: · - Verify payments and ensure accuracy and compl ...
-
IT Service Desk
1 week ago
Optimas OE Solutions, LLC Wood Dale, United States**Position overview**: · A Level 2 Service Desk Agent is a crucial part of an organization's IT support team, responsible for resolving complex technical issues that require a deeper understanding of IT systems and infrastructure. This role involves providing advanced technical s ...
-
Dental Office Assistant
1 day ago
Advanced Dental Specialists Racine, United States**Dental Receptionist**: · - Part Time Position + Benefits · Advanced Dental Specialists - Racine is looking for a Dental Receptionist to join our team. · **Why Heartland Dental?** · Heartland Dental believes that to provide exceptional lifetime care for patients, we must hire an ...
-
Reservation Specialist
2 days ago
Corpay Schaumburg, United StatesWhat We Need · Corpay is currently looking to hire a Reservation Specialist within our Lodging division. This position falls under our CLC line of business and is located in Schaumburg, IL. In this role, you will be responsible for the timely and efficient handling of inbound inq ...
-
Help Desk Level 1
1 week ago
C & K Holdings Chicago Ridge, United States**IMMEDIATE OPENINGS** · **Position Summary and Responsibilities**: · **C&K Holdings, the Drayage Specialist**, is actively seeking a **Help Desk Level 1 Tech. **This position assigns, assists with, and manages contractor equipment. The Level 1 Tech support position works with al ...
-
Outside Sales Representative/account Manager
1 week ago
Elkay Plastics Co, Inc. Schaumburg, United States**LK Packaging offers one-of-a-kind Rewards and Recognition Benefits program that include**: · - Generous base salary + monthly commission pay. Base salary starting at 70-75 k per year. · - Car Allowance - paid twice a month. · - Medical, Dental & Vision Coverage · - Free to empl ...
-
Dental Patient Relations Coordinator
5 days ago
Cameo Dental Specialists River Forest, United States**Cameo Dental Specialists is a rapidly growing dental specialty group looking for a Dental Specialty Patient Relations Coordinator. This position is responsible for all aspects of creating an outstanding patient experience; including scheduling appointments, verifying insurance, ...
-
Customer Service Representative
1 day ago
Orkin Elk Grove Village, United StatesOverview: · **$18.00/Hr** · **We Need Your Next-Level Service Mindset at the **Best in Pests**.** · As part of the Orkin team, you'll be critical to helping our customers feel we've delivered on our promise. That means building on our reputation for top-notch service from the ind ...
-
Fitness Professional/ Stretch Trainer/am
1 week ago
StretchLab - Park Ridge Glenview, United StatesStretchLab Glenview is looking for motivated individuals who can commit 20+ hours per week and 1 weekend day. This is an hourly position with base plus bonus. LOOKING FOR MORNINGS 8-2pm, EVENINGS 2-8pm, SATURDAY SHIFTS, 4-6 HOURS This is a perfect 2nd job to supplement a personal ...
-
Export Specialist
1 week ago
Flat World Global Solutions Elk Grove Village, United States**Job Description: Export Freight Forwarding Specialist** · **About Flat World Global Solutions**: · Built on a foundation of excellence to the client, to each other, and in the community, Flat World Global Solutions is a business that helps turn supply chains into a strategic ad ...
-
Abbott Abbott Park, United StatesAbbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medic ...
-
Service Desk Engineer
1 week ago
Impact Networking Lake Forest, United States Full time· Impact is hiring Service Desk Engineers for our Nationally ranked Best and Brightest Workplace · Service Desk Engineers will be utilized in many different capacities to ensure proper management and support of our Managed IT clients' networks. Service Desk Engineers will act as ...
-
Service Desk Engineer
5 days ago
Impact Networking Lake Forest, United States· Impact is hiring Service Desk Engineers for our Nationally ranked Best and Brightest Workplace · Service Desk Engineers will be utilized in many different capacities to ensure proper management and support of our Managed IT clients' networks. Service Desk Engineers will act a ...
-
Service Desk Engineer
4 days ago
Impact Networking Lake Forest, United StatesImpact is hiring Service Desk Engineers for our Nationally ranked Best and Brightest Workplace · Service Desk Engineers will be utilized in many different capacities to ensure proper management and support of our Managed IT clients' networks. Service Desk Engineers will act as T ...
-
Service Desk Engineer
1 week ago
Impact Networking Lake Forest, United StatesJob Description · Job DescriptionImpact is hiring Service Desk Engineers for our Nationally ranked Best and Brightest Workplace · Service Desk Engineers will be utilized in many different capacities to ensure proper management and support of our Managed IT clients' networks. Ser ...
-
Guest Experience Specialist
4 days ago
Marriott International Inc Waukegan, United StatesAdditional Information Serving, Bartending, Cross Train at Front Desk, Full Time, Evening Shift, Weekly PayJob Number Job Category Rooms & Guest Services OperationsLocation Courtyard Chicago Highland Park/Northbrook, 1505 Lake Cook Road, Highland Park, Illinois, United States VIE ...
-
Guest Experience Specialist
5 days ago
Marriott International Inc Waukegan, United StatesAdditional Information Serving, Bartending, Cross Train at Front Desk, Full Time, Evening Shift, Weekly Pay · Job Number · Job Category Rooms & Guest Services Operations · Location Courtyard Chicago Highland Park/Northbrook, 1505 Lake Cook Road, Highland Park, Illinois, United ...
IT Service Desk Specialist II - Great Lakes, United States - NetImpact Strategies
Description
Job Description:
We are seeking a skilled Tier 2 Service Desk Specialist to join our onsite team in Great Lakes, Illinois. As a crucial member of our IT support services, you will leverage your expertise to troubleshoot technical issues, provide exceptional customer service, and collaborate with diverse stakeholders.
Responsibilities
Required:
Preferred:
Perks of working at NetImpact Strategies
ABOUT US
NetImpact Strategies Inc. (NetImpact) has been a Trusted Advisor driving impact through digital transformation for the Federal Government for over a decade. We solve complex problems with innovation and agility to create meaningful, transformative, and enduring change. As Trusted Advisors, NetImpact professionals partner with customer agencies to deliver solutions that empower them to not only meet their missions but also realize their strategic vision through agile, outcome-focused solutions addressing both strategic and tactical requirements. We design and implement comprehensive, tailored solutions that are both mindful of the client's culture and organizational dynamics. NetImpacts core values and commitment to a customer and results-oriented delivery approach has propelled our growth and enabled us to deliver impactful value across Strategic Consulting, Process Automation, Cloud, DevSecOps, Data and Analytics, and Cyber Security for the Federal Government.
ACCESSIBILITY NOTE
NetImpact Strategies is committed to complying with all applicable provisions of the Americans with Disabilities Act, as amended (ADA), and applicable state and local laws. It is NetImpacts policy not to discriminate against any qualified person or applicant with regard to any terms or conditions of employment on the basis of such individuals disability. Consistent with this policy of non-discrimination, NetImpact will provide reasonable accommodations to an individual with a disability, as defined in the ADA or applicable law, who has made NetImpact aware of his/her disability, unless doing so would cause undue hardship to NetImpact. If you are an applicant and need reasonable accommodation when applying for job opportunities within NetImpact, or request reasonable accommodation to utilize NetImpacts online employment application, please contact
EQUAL OPPORTUNITY EMPLOYER
NetImpact is committed to the development of a creative, diverse, and inclusive work environment. In order to provide equal employment and advancement opportunities to all individuals, employment decisions at NetImpact will be based on merit, qualifications, and abilities. NetImpact does not discriminate against any person because of race, color, creed, religion, sex (including gender identity, sexual orientation, and pregnancy), marital status, national origin, disability, age, veteran status, genetic information or any other characteristic protected by federal, state, and local laws (referred to as "protected status").