Help Desk Level 1 - Chicago Ridge, United States - C & K Holdings

C & K Holdings

Verified Company

Chicago Ridge, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

IMMEDIATE OPENINGS

Position Summary and Responsibilities:

C&K Holdings, the Drayage Specialist, is actively seeking a
Help Desk Level 1 Tech. This position assigns, assists with, and manages contractor equipment. The Level 1 Tech support position works with all terminals and departments nationwide to fulfill orders such as laptops, monitors, phones, and phone cases. The Level 1 Tech will provide remote assistant with mobile control and Samsung Knox for cellular devices. When problems arise, the Level 1 Tech will, when necessary, work together with the support team to quickly and efficiently solve the problem so that operations can continue to run smoothly.

Setup, configure and install drivers' equipment, such as tablets, phones, and cameras
Identify problems, troubleshoot, and actively provide advice to assist users in a courteous manner
Fulfill new equipment requests from all terminals by ordering from Amazon or shipping from HQ
Complete truck onboards
Remove trucks when terminated and ensure all equipment is returned within 1 week
Fix equipment or provide replacements when necessary
Maintain Excel spreadsheet by logging all equipment purchases and shipping details
Continually communicate with all terminals to verify current hardware stock
Monitor and filter, when necessary, websites deemed appropriate for workday use
Track trucks' locations across the country to ensure equipment is functioning properly
Ensure all new employees and contractors have their information synced to the proper software
Ability to work Mon
Fri; 8am 5pm

Minimum Required Qualifications:

Knowledge of operating systems, laptops, desktops, peripheral devices, network technologies (LAN, VPN), iPAD, iPhone, and Androids
Knowledge of Active directory and 365 environments
Microsoft MCP or A+ certification would be a plus
Knows how to prioritize and manage time efficiently
Ability to maintain a high level of confidentiality
Excellent verbal and written communication skills
Strong desire and ability to problem solve while maintaining a high level of patience with users

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Accountable to C&K Trucking's core values: Customer and Contractor Focused, Innovative, Relationship Builder, Accountable, Purposeful Communicator, and Exceeds Expectations