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New Orleans

    Hotel Manager - New Orleans, United States - Sonder

    Sonder
    Sonder New Orleans, United States

    3 weeks ago

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    Description

    With thousands of beautiful spaces built for travel and life, Sonder is transforming the future of hospitality. Each Sonder is purposefully selected, designed and maintained - customized to reflect the vibe of its neighborhood. Whether your stay is two days, two months or two years, in a studio or a six-bedroom, Sonder ensures a unique, yet consistent experience. And with 24/7 on-demand service, crisp linens, and over 200 other quality standards, were taking stay further for guests all around the world.

    Sonder started a little over five years ago, and now has thousands of spaces in cities across the globe. Considering Sonders expansion plans throughout the country, there will be opportunities for extraordinary personal and professional growth for the right candidate.

    We are looking for someone who breathes hospitality operations and is energized by the opportunity to maximize the potential of a team of Hospitality Agents. This would mean developing scalable processes related to how a city onboards, trains, and develops their team, alongside owning various city operations projects. The ideal candidate is a strong people leader that can inspire and motivate a team to deliver an amazing Sonder guest experience while supporting our city operations. Our Sonder locations are distributed across a city in different shapes, sizes, ages and styles, and we pride ourselves on offering a hotel-like service. *Thats* what youll own.

    **AT SONDER YOU WILL:**

    Support Hospitality Agents by training, coaching and providing performance feedback with an eye towards execution

    Prioritize, delegate, execute, and support day-to-day tasking to ensure world-class guest experience and team accountability

    Guide guests through the Sonder experience, ensuring they have an amazing first impression

    Communicate cross-functionally clearly and with compassion

    Own and update standard operating procedures to support team execution

    Assist in continuous improvement project design and implementation

    Analyze city trends to optimize operations and to proactively address potential guest issues

    Work with City Operations Leadership to identify new opportunities to elevate operations for both our guests and the city team

    **WHAT WE'RE LOOKING FOR:**

    Minimum 3-5 years of experience managing direct reports; hospitality a plus

    Proven ability to lead, prioritize and deliver with a focus on driving team performance through coaching, training and accountability

    Strong affinity to people management and able to effectively lead a team by example, inspiring people to be engaged and proactive

    Great communication skills, able to define clear action steps for their team members and effectively delegate

    Ability to take the initiative and problem solve independently

    Detail-oriented and organized

    Ability to adapt and flex to shifting priorities

    Embraces technology for team management and collaboration and motivated to adopt new and emerging technologies

    Strong ability to establish positive relationships with others

    Thrives in a fast paced, ever-changing, always challenging startup environment

    Basic spreadsheet knowledge required i.e., Google suite

    Ability to lift/carry items up to 40lbs, and stand/walk for extended periods of time

    Knowledge of hospitality is a plus

    Experience in a start-up environment preferred

    Must have a flexible schedule and be able to work nights and weekends as business requires

    This position requires a smartphone and a car in select markets with valid Drivers License, clean driving record, and proof of insurance

    This role requires regular access to a reliable smartphone and a reliable vehicle to use for work, a valid driver's license, and a clean driving record with proof of insurance.

    We also have great benefits to make your life easier so you can focus on what you're best at

    Competitive salary with growth opportunities

    Health Insurance for full-time employees

    Stock options for full-time employees (Be an owner of a rapidly growing tech-hospitality start-up)

    Comprehensive training (learn about every aspect of the hospitality industry)

    A high-energy, start-up environment with smart, positive coworkers

    **We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.**

    **Privacy Preference Center**

    ** Manage Consent Preferences**

    Always Active **33Across**

    **host description**

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