Customer Service Representative - Belleville, United States - Yaekel-Associates Ins. Service, Inc.

Yaekel-Associates Ins. Service, Inc. Belleville, United States

3 weeks ago

Description

Job Description

Job DescriptionBenefits:

Commission
FSA
Long Term Disability
Short Term Disability
Life Insurance
401(k)
401(k) matching
Bonus based on performance
Competitive salary
Dental insurance
Health insurance
Paid time off
Training & development
Vision insurance

We're expanding our team and seeking Commercial Lines Customer Service professionals to join us. With a 125-year commitment to community service, your role as the newest Customer Service Representative plays a vital role in maintaining strong customer relationships, handling inquiries and concerns with efficiency and professionalism. Collaborate with Account Managers and Producers in a team that values compassion. If you're dedicated to helping others, apply today

Responsibilities:

Provide service to existing clients, including policy updates, quotes, payments, and answering inquiries.
Handle customer calls and correspondence related to new or existing insurance policies, and service all claims.
Assist in understanding and meeting the needs of new clients, researching policy options, and negotiating with carriers.
Schedule appointments or client calls to review policies, assess coverage needs, and bind renewals.
Resolve product or service issues by identifying concerns, explaining solutions, and ensuring resolution.
Review audits or policies, verify accuracy, and facilitate corrections between clients and carriers.
Maintain detailed records of customer interactions in the agency management system.
Collaborate with team members, mentor staff, and participate in meetings.

Qualifications:

Hold the required state insurance license with one year of insurance account management experience.
Demonstrate strong knowledge of insurance products, rating procedures, and industry operations.
Exhibit excellent customer focus, phone etiquette, written and verbal communication skills, as well as proficiency in math and reading.
Possess a sense of urgency, attention to detail, multitasking ability, and problem-solving skills.
Have excellent time management skills and proficiency in technology, including agency management systems.

Benefits/Perks:

Competitive Salary + Commission & Bonus Potential
Vacation, Sick Time, and Holidays
Medical, Life, Dental, Vision Insurance
Short-Term and Long-Term Disability
FSA
401K with match
Professional Development
Job Stability in a growing industry

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