- Medical, dental, vision and life insurance
- 401(k) with profit sharing
- Flexible spending account
- Unlimited vacation
- Troubleshooting and analyzing computer issues of moderate to difficult scope.
- Providing technical support for hardware, software, and connectivity (i.e. printers, desktops, laptops, monitors, internal and internet applications, computer operating systems, and network connections).
- Configuring computers (operating system and software).
- Windows/Android Mobile device configurations.
- Assisting with daily routine's such as backup tapes and monitoring error logs.
- Trouble shooting with users over the phone and in person.
- Providing Basic Network support (DNS, DHCP, TCP/IP)
- Revising and updating procedures.
- Special project help as needed
- 1-2 years of experience with Windows 10/Windows 11, Outlook, Microsoft Office applications, and Internet Explorer.
- Effective listening skills.
- Innovative problem-solving ability. Persistence with problems even when experiencing setbacks.
- Effective time management and priority-setting skills.
- Ability to shift gears and learn new technology or information quickly.
- Detail-orientation including precision and follow-up skills.
- Independent self-learner.
- Android Mobile device configurations
- Experience working with Omnitracs
- Exposure to TMW Suite
- Familiarity with MDM
- Familiarity with SOTI
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IT Support Analyst - Oakdale, United States - Dedicated Logistics
Description
This is a FT position working Monday-Friday from 9pm-6am, but we are flexible in our scheduling, and is eligible for TLI's full benefits package that consists of: