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Deerfield Beach

    Key Client Service Coordinator - Deerfield, United States - CHAMPRO

    CHAMPRO
    CHAMPRO Deerfield, United States

    1 week ago

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    Description
    Job DescriptionCHAMPRO is a growing branded manufacturer & distributor of team sports equipment and apparel.

    We are privately owned and have been delivering high-value, traditional & innovative athletic equipment and apparel via outstanding, integrity-driven customer service for thirty-five years.

    We currently have an immediate opening for an experienced Customer Service Specialist.
    This role is a hybrid role working 2-days a week from home and 3-days a week in the office.


    Position:
    As a KeyClient Service Coordinator, you will be responsible for managing and nurturingrelationships with our retail key clients.

    Assisting our Key Account Managerand internal teams, you willserve as the primary point of contact for these clients, ensuring their needsare met and their expectations are exceeded.

    This will include the handling of varioustasks of order processing, returns, compliance, shipping, pricing, andinvoicing to ensure customer satisfaction. This role will report to theDirector of Customer Experience.


    Responsibilities:
    Manage At Once, Future Bookings, and Auto Replenishment orders. Manually changes terms, discounts, mode of delivery, and add RB notes accordingly. (Order maintenance, could split off accounts etc.)Send order confirmationsRequest cancelation and delivery extensions from retailers, as neededMonitor backorders and release them to the warehouse as product become availableConfirm any labeling issues including price, UPC, SKU details, or product placement alignment based on customer requirementsCollaborate with the IT department on cross-referencing SKUs for EDI purposesMonitor key client accounts, track performance metrics, and provide regular reports to management on client satisfaction and account healthCreate requests for customer specific SKUs that have labeling and price ticket requirementsParticipate in meetings as needed to support relationship-building effortsMonitor and execute Vendor Compliance policies and requests

    Requirements:
    Strong track record of accomplishments and resultsAbility to understand/analyze client needs and take necessary steps to meet those needs Independent self-starter, effective team player with creative problem solving and decision-making skills to help the organization achieve its earnings objectivesStrong verbal and written communication skills; ability to articulate needsAbility to instantly build rapportNegotiation skillsStrong interpersonal skills to effectively interact with all levels of internal and external customersOrganizational skillsAdaptable/Ability to react to situationsAbility to work independently on projects with minimal supervision as well as the ability to lead on key account projectsWork effectively and efficiently under pressurUnderstands general business principles

    • QUALIFICATIONS:Bachelor's Degree PreferredMinimum 2 years customer service experience with key account exposure preferredHistory of working in high volume, fast-paced customer-oriented environmentEDI experience requiredAX experience a plusMathematical aptitudeProficient in Microsoft Office

    COMPANY CULTURE:


    We are proud to offer eligible associates a full-range of benefits including medical, dental, vision and life insurance, as well as short-term and long-term disability, 401K, Profit Sharing, paid time off, holidays, and reimbursement toward gym membership fees.

    A collaborative atmosphere working together to exceed our customers' expectations, as well as, an Equal Opportunity Employer bringing together diverse individuals to develop new and innovative solutions.


    Job Type:
    Full-time/Hybrid
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