Assistant Golf Professional/ Manager - Hot Springs Village, AR, US

Job Title: Assistant Golf Professional/ Manager · Department: Golf  · Reports To: Director of Golf · FLSA Status: Exempt · Pay Grade: · Approved By: Director of Golf · Approved Date: /13/2024 · SUMMARY   Appointed by the Director of Golf and approved by the General Manager. Our ...

Job description

Job Title: Assistant Golf Professional/ Manager

Department: Golf 

Reports To: Director of Golf

FLSA Status: Exempt

Pay Grade:

Approved By: Director of Golf

Approved Date: /13/2024

SUMMARY   Appointed by the Director of Golf and approved by the General Manager. Our commitment to equity and representation in golf is unwavering. We believe that diverse perspectives enhance our community and strengthen our team. That is why we are especially encouraging women PGA professionals to consider this unique opportunity to lead, inspire, and grow within an environment that values collaboration, integrity, and innovation. We are actively working to increase women's participation in golf and seeking innovative ways to promote the sport, while also striving to attract couples to join and experience all that our golf community has to offer.

As the Assistant Golf Professional/Manager, you will play a key role in shaping player experiences, supporting daily operations, and driving our player development programs. Your leadership will be instrumental in enhancing the culture of inclusivity and excellence at our premier golf destination.

ESSENTIAL RESPONSIBILITIES

• Assist with daily golf operations, including tee sheet management, pace of play, and guest services.
• Lead player development initiatives such as clinics, lessons, and junior golf programs.
• Provide quality golf instruction including private lessons and assisting with clinics.
• Provide exceptional customer service to members and guests, ensuring a welcoming and inclusive experience.
• Supervise, train, and mentor golf shop staff, outside service teams, and other support roles.
• Performs duties of Golf Shop Attendant along with starter or Marshall duties as needed.
• Conducts opening and closing of golf shop according to procedures and responsible for all reports and bank deposits for timeliness and accuracy.
• Help design, organize, and implement all aspects of golf outings and tournament operations including creation of cart signs, scorecards, format sheets, cart staging and scoring.
• Assists members by providing and interpreting golf policies, rules, and regulations.
• Investigate and resolve complaints from patrons.
• Share in responsibility for interviewing, hiring, training, and supervising all employees for golf shop, range attendant, Marshalls, and cart staff.
• Provide quality golf instruction including private lessons and assisting with clinics.
• Involved in monitoring of the NorthStar POS/Back Office system.
• Performs other appropriate tasks assigned by the Director of Golf.

Qualifications:

• Must be currently working towards attaining PGA Class A Certification or plan to begin the PGA Associate program within 90 days of start date. PGA Class A Member or Associate in good standing preferred.
• Minimum one year as golf professional preferred.
• Teaching Experience (both private and group instruction).
• Possess fundamental knowledge of the game of golf, rules of golf, golf facility operations, and tournament operations.
• Supervisory skills with the ability to train and motivate others.
• Self-motivated with desire to progress in career path with aspirations to be a Head Golf Professional.
• Excellent communication skills, both verbal and written.
• Solid computer skills, including Microsoft Outlook, Word, and Excel.
• Proven leadership.
• Reputation for quality and mindfulness.

LANGUAGE SKILLS   Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence.  Ability to speak effectively before groups of customers or employees and organizations.

MATHEMATICAL SKILLS   Ability to calculate numerical data such as discounts, interest, commissions, ratios, proportions, percentages, area, circumferences, and volumes. 

REASONING ABILITY   Able to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret and comply with a variety of instructions furnished in written, oral, diagram, or schedule form.

CERTIFICATES, LICENSES, REGISTRATIONS Requires a valid Arkansas driver's license and clean driving record with proof of liability insurance.

PHYSICAL DEMANDS The physical demands described are representative of those that must be met by the employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel; to talk and hear using excellent communication skills. The employee is frequently required to stand and reach with hands and arms. The employee is occasionally required to sit. The employee must occasionally lift and/or move objects which weigh up to 50 pounds. Specific vision abilities required include the ability to focus and read normal type size documents.

WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. While performing the duties of this job, the employee is occasionally exposed to outside weather conditions. The noise level is usually reasonably quiet.