Case Manager - Hot Springs Village, AR
21 hours ago
Job description
The Case Manager serves as the primary contact for a dedicated population of program applicants who require financial assistance. This role will maintain a complete understanding of all applicable program policies, requirements, and procedures and review all cases within the guidelines established. The Case Manager may assist with or lead day-to-day case management activities, which may include processing, monitoring, tracking, and reporting applications within a functional area with little or no direct supervision. This role may specialize in specific subjects within the functional area.
Local travel may be required at times.
Job Duties
- Provides excellent and consistent customer service and support to applicants, the client, constituents, and program team members
- Assists applicants with the completion and submission of their program applications, as needed
- Reviews submitted applications for completeness and ensures that the program has received all documentation and information needed to perform an eligibility review
- Reviews applicant vulnerability factors and assign appropriate priority status to their application
- Conducts an orientation and introductory call to assigned applicants and request any application documentation or information needed to make the application complete
- Ensures program applicants are continuously updated regarding the status of their program application
- Provides frequent, diligent, and professional communication
- Obtains a working knowledge of applicant needs and program eligibility criteria
- Understands program requirements and other key objectives
- Understands program processes from start to finish and communicates those processes clearly to applicants
- Gathers applicant documentation and uploads to program system of record
- Records all communications in the program system of record
- Other duties as required
Supervisory Responsibilities:
- N/A
Qualifications, Knowledge, Skills And Abilities
Education:
- High School Diploma or GED, required
- Associate degree, preferred
Experience:
- Two or more years' experience providing customer service and or clerical work, required
- Knowledge of creating tables and graphs in Microsoft Excel, required
- Experience relevant to the functional area and/or experience providing specialized advisory service
License/Certifications:
- Valid driver's license and good driving record, required
Software:
- Proficient in the use of Microsoft Word, Excel, Outlook, required
- Proficient in the use of the internet, required
Language:
- Bilingual in English / Spanish preferred
Other Knowledge, Skills & Abilities:
- Ability to manage effectively with or without subordinates
- Knowledge, skills, and abilities necessary to perform the job function with little to no supervision, while remaining acutely aware of timelines, meeting deadlines, and performance measures
- Ability to acquire a working knowledge of applicable rules and regulations and the ability to provide technical assistance
- Excellent written and verbal communication skills, strong analytical skills, ability to work independently, and effective interpersonal skills
- Ability to quickly learn new software applications
- Detail-oriented with close attention to program compliance requirements, record keeping guidelines, and file closeout expectations
- Strong customer service skills and knowledge of customer service best practices
Ability to maintain the confidentiality of program information
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