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    Associate Customer Success Manager - Atlanta, United States - RELX

    RELX
    RELX Atlanta, United States

    3 weeks ago

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    Description
    Are you passionate about helping clients meet their needs?Are you looking for an innovative role?


    About our TeamLexisNexis Legal & Professional, which serves customers in more than 150 countries with 11,300 employees worldwide, is part of RELX, a global provider of information-based analytics and decision tools for professional and business customers.

    About the RoleThe Associate Customer Success Manager evaluates sales team performance by reviewing training materials. Recommendations are made for improvement to increase revenue growth. This role influences the company's sales strategy and business objectives.

    Responsibilities

    Conducting for product training and specific application to customer's industry, department, and role needs

    Demonstrating a consultative onboarding and solution use optimization, aligned to customer use cases, persona profile and defined success metrics

    Developing and delivering training materials to sales teams on new technology systems

    Developing and maintain relationships with corporate decision makers and influencers within assigned accounts to increase utilization of LexisNexis products

    Generating and tracking qualified leads provided to Relationship Managers in base business accounts and Business Development Managers in prospective accounts

    Utilizing all required processes, tools and systems including SalesForce

    Serving as a liaison for our customers on product/segment team meetings and user panels

    Leading monthly product webinars on BIS products hosted by the marketing group and available to all customers

    Requirements

    Possess a Bachelor's or equivalent experience.

    Have extensive experience in a business environment.

    Be able to demonstrate a consultative approach to uncover customer's needs and problem resolution.

    Demonstrate Industry knowledge and the ability to quickly develop an in depth understanding of LN products and services.

    Demonstrate expertise in Microsoft 365, Excel, and PowerPoint

    Be able to travel locally or overnight for business

    Work in a way that works for youWe promote a healthy work/life balance across the organization. We offer an appealing working prospect for our people.

    With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.

    Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive

    Working for youWe know that your wellbeing and happiness are key to a long and successful career.

    These are some of the benefits we are delighted to offer:


    Health Benefits:
    Comprehensive, multi-carrier program for medical, dental and vision benefits

    Retirement Benefits: 401(k) with match and an Employee Share Purchase Plan

    Wellbeing:
    Wellness platform with incentives, Headspace app subscription, Employee Assistance and Time-off Programs

    Short-and-Long Term Disability, Life and Accidental Death Insurance, Critical Illness, and Hospital Indemnity

    Family Benefits, including bonding and family care leaves, adoption and surrogacy benefits

    Health Savings, Health Care, Dependent Care and Commuter Spending Accounts

    Up to two days of paid leave each to participate in Employee Resource Groups and to volunteer with your charity of choice


    About the BusinessLexisNexis Legal & Professional provides legal, regulatory, and business information and analytics that help customers increase their productivity, improve decision-making, achieve better outcomes, and advance the rule of law around the world.

    As a digital pioneer, the company was the first to bring legal and business information online with its Lexis and Nexis services.


    LexisNexis, a division of RELX Group, is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.

    We are committed to providing a fair and accessible hiring process.

    If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form:
    , or please contact

    Please read our Candidate Privacy Policy ) .

    RELX is a global provider of information and analytics for professional and business customers across industries.

    We help scientists make new discoveries, lawyers win cases, doctors save lives and insurance companies offer customers lower prices. We save taxpayers and consumers money by preventing fraud and help executives forge commercial relationships with their clients.

    In short, we enable our customers to make better decisions, get better results and be more productive.
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