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St. Louis

    Front Desk Supervisor - St Louis, United States - Fairfield Inn & Suites

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    Description
    I-55 & Butler Hill Road
    South St. Louis, MO

    Starting Pay:
    $17.75 per hour


    We are seeking a friendly, energetic and dependable Front Desk Supervisor to join our team of professionals The scope of this position is to ensure the satisfaction of our guests, focus and train staff on customer service and develop and maintain service programs.


    Responsibilities of Front Desk Supervisor Include:
    Ensure the complete and constant satisfaction of all hotel guests
    Resolves guest complaints
    Confirms that all aspects of a guest's interaction with the facility concerning the front office operations and complete and accurate
    Ensure implementation of programs meet or exceed the goals of the team
    Spearhead and direct service culture actions plans
    Responsible for interviewing, hiring counseling and evaluating all front office and reservations staff
    Train, evaluate and schedule Guest Service Representatives
    Implement new programs and policies
    Maintain and ensure compliance with all brand and company standards
    Supervise reservations, group information and functions
    Assist in the budgeting process
    Participate in daily and weekly revenue meetings
    Ensure GSR behavior is abiding to employee handbook
    Assist in scheduling and facilitating classes for new hotel hires
    Responsible for training and supervising
    Hold meetings for front desk team members on selling, rate management, customer service, etc.


    Skills:
    Exceptional people/interactive skills
    Leadership/Supervisory abilities
    Strong communication skills and processes
    Capability of utilizing operating systems and computers
    Possess high level of energy, creativity and enthusiasm
    Excellent oral and written skills and communications


    Education / Experience:
    High school diploma or equivalent
    Minimum of 3 years of guest service experience
    Minimum of 2 years of management experience
    Must be at least 21 years of age
    Competent knowledge of all functions of the job with or without reasonable accommodations

    #J-18808-Ljbffr

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