- Manage daily Front Office operations efficiently.
- Lead daily meetings to coordinate and communicate effectively with team members.
- Be knowledgeable about all services, offers, and guest activities to provide accurate information promptly.
- Promote and track departmental initiatives to enhance guest experience.
- Ensure proper completion of tasks by front desk agents at the end of each shift.
- Adhere to departmental and hotel policies to guarantee smooth operations.
- Handle stressful situations calmly and maintain a high level of guest care and satisfaction.
- Oversee staffing to meet business demands.
- Maintain guest information confidentiality and interact positively with team members.
- Assist in recruitment, training, and management of team members.
- MUST HAVE:
- 3 years of professional hotel experience.
- Effective communication skills in both verbal and written form.
- Flexibility to work varied shifts.
- Experience using Marriott Systems (MGS).
- Experience using Lightspeed.
- Supervisory experience in a high-volume setting.
- Hospitality experience in a Four Diamond quality organization.
- Experience with Windows, Office, and property management systems.
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Front Desk Supervisor - St Louis, United States - Magnolia St. Louis
Description
Job Title: Front Desk Supervisor
About Our Company:
Our company is dedicated to providing exceptional service to both internal and external guests. We strive to create memorable experiences and ensure all operations are carried out to the highest standards.
Responsibilities:
Qualifications:
GREAT TO HAVE:
