- Paid Training
- Up to four weeks of PTO (Paid Time Off) allotted per year to encourage a healthy work/life balance
- Tuition Reimbursement
- Day One - Comprehensive Benefits Package
- We encourage your individual growth and look to promote within
- Get it done
- Win as a team
- Better everyday
- Do it with passion
- General customer service for various accounts (i.e., account resolution, payment processing, due date changes, payoff processing, letter generation, website assistance)
- Process ACH requests
- Provide payoff quotes for consumers and dealers
- Add/ remove signers/ beneficiaries
- Perform soft collections activity (10 days past due)
- Establish repayment schedules based on customers' financial situations, including negotiating potential lump sum settlement agreements.
- Utilize skip tracing tools to locate customers and update account information when needed
- All other duties as assigned
- High school diploma or GED
- A minimum of one (1) years' experience in a high-volume, contact center environment
- Effectively communicates with management and fellow associates
- Ability to demonstrate, comprehend and apply our workplace values
- No travel is required for this position
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Auto Customer Service Specialist - Buffalo, United States - defi AUTO LLC
Description
Job Description
Job DescriptionAbout defi SOLUTIONS:
defi SOLUTIONS partners with captives, banks, credit unions, and finance companies of all types and sizes to allow lenders to focus and transform their operations. The company's comprehensive suite of originations, servicing, and analytics solutions, together with technology-enabled processing services, creates a flexible, configurable, and scalable platform that addresses lenders' and borrowers' ever-evolving needs. defi SOLUTIONS combines the expertise of defi SOLUTIONS and the former Sagent Auto Lending with the backing of Warburg Pincus, Bain Capital Ventures, and Fiserv.
What is in it for You?
Workplace Values: The Auto Customer Service Specialist will be expected to operate in line with our workplace values which are:
About the Role: The Auto Customer Service Specialist will support our Universal Support Team while working in a high-volume contact center environment; you will be responsible for performing various customer service and soft collections tasks for defi's auto clients. You will be vital in helping the company achieve desired financial outcomes as defined by client objectives. Our clients included some of the largest financial institutions and automotive finance companies in the United States
The class date is slated to start on 6/17/2024
The hours available are:
Monday - Thursday 2:15 pm - 11 pm & Friday 12:30 pm - 9 pm or Monday - Friday 12:30 pm - 9 pm
In this position, you are also eligible for a 10% shift differential for hours/ shifts worked after 10:30 AM Eastern and on weekends.
Duties and Responsibilities:
Required Qualifications:
Travel required:
Affirmative Action/EEO Statement: defi SOLUTIONS is an Equal Opportunity Employer, and all qualified applicants will receive consideration for employment regardless of race, color, religion, sex, national origin, disability, or protected veteran status.
