Jobs
>
Tampa

    Call Center Supervisor - Tampa, United States - Inktel Contact Center Solutions

    Inktel Contact Center Solutions
    Inktel Contact Center Solutions Tampa, United States

    3 days ago

    Default job background
    Full time
    Description

    Job Details

    Description

    Driven by our Passion for People, our Operations Supervisors are experts in coaching, training and bringing the best out of our agents. Developing talent is their bread and butter—and our Ops. Supervisors consistently perform at a high level. They report directly into the Site Director of their respective sites. They are primarily responsible for coaching their team of agents, developing talent, monitoring wait times, reporting on key metrics and managing escalations.

    Ultimately, we bring people together. Whether it be our clients, their customers, our colleagues or our non-profit partners—we can't resist the fun of working with people. Each connection, each relationship matters. To STRIVE to be a part of something greater is in our DNA—and we don't use the word "strive" lightly. It embodies what we value.

    Qualifications:

  • Proven track record of ALL of the following: [S]ervice[T]enacity[R]esponsibility[I]ntegrity[V]ersatility[E]ntrepreneurship
  • Amazing combination of nimble thinking, high energy, passion and persistence: resourcefulness
  • Empathetic and active listening
  • Excellent communication skills: concision and clarity
  • Passion for coaching, providing feedback and developing talent
  • Positive outlook and enthusiastic attitude
  • Conscientious team player
  • Driven by delivering results
  • Professional demeanor, put together
  • Dependable and consistent
  • 2-5 years of contact center or customer service experience with a minimum of two years in a leadership/management role
  • Thrives in a fast-paced environment with changing priorities and goals

    • Responsibilities:

  • Model Inktel's Passion for People in every interaction.
  • Lead a team of 15-20 direct reports; coach, develop, and motivate them to ensure that they are providing world-class customer service on all customer interactions, delivering on their commitments, and maximizing their potential.
  • Implement strategies to keep attrition low.
  • Oversee the day-to-day operation of your assigned program and ensure that program goals, such as service level, quality, and staffing, are met.
  • Drive a culture of accountability, continuous improvement, and personal excellence.
  • Communicate key messages effectively to ensure that direct reports are well informed about issues that may impact them or their customers.
  • Prioritize objectives with little-to-no assistance, find issues and create and execute on solutions that address those issues.
  • Work constructively with other departments, such as client services, quality assurance, training, and recruiting, to share ideas and leverage best practices.
  • Develop and audit quality assurance strategies to ensure the delivery of world-class service.

    • Salary & Benefits:

    The compensation package for this position includes a competitive base salary commensurate with experience, as well as a comprehensive benefits package of medical, dental, short/long term disability, life insurance, personal time off, and a 401K plan.

    Inktel is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

  • Safepoint MGA, LLC

    Call Center Supervisor

    3 weeks ago

    Safepoint MGA, LLC Tampa, United States

    Are you an insurance professional with a passion for leadership? Are you interested in leading a team to provide exemplary customer service? Submit your application to our Personal Lines Customer Service Supervisor role today · Job Summary · Supervising Customer Service team me ...

  • Dex Imaging

    Call Center Supervisor

    4 weeks ago

    Dex Imaging Tampa, United States

    · JOB SUMMARY · The Customer Service Supervisor will spend time on the floor with agents and is available for assistance at all times. The Customer Service Supervisor should be comfortable working independently and have excellent communication skills. In this role, Customer Ser ...

  • Safepoint MGA, LLC

    Call Center Supervisor

    4 weeks ago

    Safepoint MGA, LLC Tampa, United States

    Are you an insurance professional with a passion for leadership? Are you interested in leading a team to provide exemplary customer service? Submit your application to our Personal Lines Customer Service Supervisor role today · Job Summary · Supervising Customer Service team me ...

  • TruGreen Limited Partnership

    Contact Center Supervisor

    1 week ago

    TruGreen Limited Partnership Tampa, United States

    100924 · 6302 E Dr Martin Luther King Jr Blvd, Tampa, Florida 33619 · TruGreen is committed to providing personalized attention for our associates. We focus on developing our people by building proud, dynamic teams while helping associates reach their personal and professional go ...

  • KG Call Center

    Operations Supervisor for High Volume Call Center

    1 week ago

    KG Call Center Tampa, United States

    Are you looking for a leadership position? Do you have call center experience? Do you want to help employees reach their full potential? If so, KGCCO is looking for you to be a supervisor in our Tampa call center Kenific Group Call Center Operations (KGCCO) is a government contra ...

  • KG Call Center

    Operations Supervisor for High Volume Call Center

    1 week ago

    KG Call Center Tampa, United States

    Are you looking for a leadership position? Do you have call center experience? Do you want to help employees reach their full potential? If so, KGCCO is looking for you to be a supervisor in our Tampa call center · Kenific Group Call Center Operations (KGCCO) is a government con ...

  • KG Call Center

    Operations Supervisor for High Volume Call Center

    1 week ago

    KG Call Center Tampa, United States

    Job Description · Job DescriptionAre you looking for a leadership position? Do you have call center experience? Do you want to help employees reach their full potential? If so, KGCCO is looking for you to be a supervisor in our Tampa call center · Kenific Group Call Center Opera ...

  • Bayonet Plumbing

    Call Center Supervisor

    4 weeks ago

    Bayonet Plumbing New Port Richey, United States

    Job Description · Job DescriptionBayonet Plumbing, Heating, and Air Conditioning, a division of IES, needs a Full-Time Call Center Supervisor for our New Port Richey location. · Job Requirements:Minimum 5 years of supervisory experience managing a team of at least ten people · Ex ...

  • Bayonet Plumbing

    Call Center Supervisor

    5 days ago

    Bayonet Plumbing New Port Richey, United States

    Bayonet Plumbing, Heating, and Air Conditioning, a division of IES, needs a Full-Time Call Center Supervisor for our New Port Richey location. · Job Requirements:Minimum 5 years of supervisory experience managing a team of at least ten people · Experience working within a high-v ...

  • Biolife Plasma Services

    Center Supervisor

    4 weeks ago

    Biolife Plasma Services Largo, United States

    By clicking the Apply button, I understand that my employment application process with Takeda will commence and that the information I provide in my application will be processed in line with Takedas Privacy Notice and Terms of Use . I further attest that all information I submit ...

  • Pinellas County Government

    Call Center Supervisor

    3 weeks ago

    Pinellas County Government Clearwater, United States

    Call Center Supervisor · Customer Services Supervisor, C27 · Location:14 South Fort Harrison Avenue, Clearwater, FL33756 · Schedule:Position will transition to a hybrid remote schedule. · Do you have expertise in Interactive Voice Response (IVR) systems, Automated Call Distri ...

  • Liven Pty

    Automotive Center Supervisor

    3 weeks ago

    Liven Pty Clearwater, United States

    Xcite Automotive is a fast-growing automotive service and a software-based company that helps dealers get vehicles frontline-ready quickly and efficiently. Since 2007, Xcite Automotive has been on a mission to make the automotive industry faster, more innovative, and more profita ...

  • Bayonet Plumbing

    Call Center Supervisor

    4 weeks ago

    Bayonet Plumbing New Port Richey, United States

    Bayonet Plumbing, Heating, and Air Conditioning, a division of IES, needs a Full-Time Call Center Supervisor for our New Port Richey location. · Job Requirements: · + Minimum 5 years of supervisory experience managing a team of at least ten people · + Experience working within ...

  • Conviva

    Center Administration Supervisor- CON Safety Harbor

    1 day ago

    Conviva Safety Harbor, United States

    **Become a part of our caring community and help us put health first** · The Supervisor, Center Administration plans and directs the work of professional and support personnel who provide outpatient care to patients in a clinical setting. The Supervisor, Center Administration wo ...

  • Humana

    Center Administration Supervisor- CON Safety Harbor

    1 day ago

    Humana Safety Harbor, United States

    Become a part of our caring community and help us put health first · The Supervisor, Center Administration plans and directs the work of professional and support personnel who provide outpatient care to patients in a clinical setting. The Supervisor, Center Administration works ...

  • L'Oréal

    Supervisor - Customer Experience - Call Center - Bilingual Preferred

    3 days ago

    L'Oréal St Petersburg, United States

    Job Summary: · This position is responsible for managing and developing a team of customer experience reps by providing daily support through feedback and coaching, as well as on regular basis vs performance KPI's. This position is responsible for ensuring quality standards and ...

  • L'Oréal

    Supervisor - Customer Experience - Call Center - Bilingual Preferred

    1 day ago

    L'Oréal St Petersburg, United States

    Job Summary: · This position is responsible for managing and developing a team of customer experience reps by providing daily support through feedback and coaching, as well as on regular basis vs performance KPIs. This position is responsible for ensuring quality standards and S ...

  • Fairway Oaks Center

    rn supervisor

    5 days ago

    Fairway Oaks Center Tampa, United States

    Fairway Oaks Center - Fairway Oaks Center is seeking a dynamic 3p-11p Registered Nurse (RN) Supervisor · COMPETITIVE PAY SAME DAY PAY AVAILABLE GREAT BENEFITS · We are seeking a highly skilled Registered Nurse (RN) Supervisor to join our growing team of healthcare professionals. ...

  • Tampa YMCA

    YES Center Call Center Specialist

    3 weeks ago

    Tampa YMCA Tampa, United States FT NonExempt

    Under the direction of the YMCA Engagement and Solutions Center (YES Center) Call Center Director, the YES Center Call Center Specialist will be responsible for receiving inbound and performing outbound calls that support Family Center operations and enhance the member/program pa ...

  • Wipro Digital Operations and Platforms

    Senior Director of Operations

    2 weeks ago

    Wipro Digital Operations and Platforms Tampa, United States

    Title: Senior Director- Call Center Operations · Location: Tampa FL · We are seeking an experienced and strategic Senior Director of Call Center Operations to oversee and manage multinational call center operations. The ideal candidate will have a proven track record of successf ...