Contact Center Supervisor - Tampa, United States - TruGreen Limited Partnership

TruGreen Limited Partnership

Verified Company

Tampa, United States

5 days ago

Posted by:

Mark Lane

beBee recruiter

Description

100924

6302 E Dr Martin Luther King Jr Blvd, Tampa, Florida 33619

TruGreen is committed to providing personalized attention for our associates.

We focus on developing our people by building proud, dynamic teams while helping associates reach their personal and professional goals.

We continuously strive to make TruGreen an employer of choice and "a great place to work"

Position Overview

Responsibilities

Motivates and leads a team of associates to achieve optimal performance.
Ensures that Associates handle calls in accordance with established guidelines and procedures.
Intercedes on incoming telephone calls to resolve customer complaints/issues.
Monitors and reviews progress and accuracy of work, directs efforts towards achieving agreed performance metrics, and provides technical guidance on complex issues.
Maintains performance records of assigned associates. May conduct performance appraisals.
Provides regular feedback, development, and coaching to associates on performance objectives. Facilitates and maintains a positive work environment.
Generates various routine management reports and other reporting as needed.
Ensures appropriate communication with team members through one-on-one meetings and conducting team meetings.
Ensures company policies are enforced and provides coaching, including corrective action, when necessary.
Assists with the recruitment and selection process for new associates and/or leadership roles.
Supports the goals and objectives of the Call Center, Management, and the Organization.

Education and Experience Requirements

High School Diploma or general education degree (GED); plus one to two years of related experience and/or training; or equivalent combination of education and experience.
Two or more years experience in sales and/or service operations or call center.
Seniorlevel, lead, or management experience preferred.

Knowledge, Skills, and Abilities

Oral and written communications skills
Organizational skills
Analytical skills
Knowledge of call center and/or customer service operations
Leadership skills
Team Development Skills
Time Management skills; ability to prioritize tasks
Ability to work the full range of hours and adjust to seasonal and any other shift changes as necessary as directed by management to accomplish team and company goals

Physical Demands & Working Conditions

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Regularly required to:

Sit, stand, and walk
Use hands and arms to handle, feel or reach
Speak and hear
Use close vision abilities

Occasionally required to:

Lift or move up to 25 lbs
Stoop, kneel, crouch or crawl

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

Noise level

Low to moderate

Adverse Conditions

Minimal

Ability to speak, read and write fluently in English is required.

You MUST BE physically located in the United States while performing this job.

TruGreen is proud to affirm our commitment to hiring veterans. We recognize and appreciate the exceptional skills, dedication, and leadership that veterans bring to the workforce. By fostering an inclusive and diverse environment, we aim to leverage the unique experiences of veterans, creating a richer, more dynamic workplace._

Pay Ranges:
$41, $68,728.00

TruGreen performs pre-employment testing.