Jobs
>
New York City

    Guest Services Agents - New York, United States - PM Hotel Group

    PM Hotel Group
    PM Hotel Group New York, United States

    14 hours ago

    Default job background
    Full time
    Description

    Job Details

    Description

    What You'll Do:

    You will be at the center of the hotel's universe-the front office. We need someone to be the face at our front desk. Are you happy, outgoing and wear a perma-smile? Do you want to create a warm and welcoming environment for our guests by sharing your knowledge of the area? Then this could be the job for you. In addition to generally spreading joy, you'll be making sure all guests receive excellent service from check-in to check-out.

    A lot goes into creating a perfect hotel stay, and you'll play a huge role in this. We are looking to you to OWN the front desk area.

    Here are a few of the other tasks that will keep you busy on a daily basis:

  • Our fast-paced environment requires that you communicate clearly and demonstrate a high level of professionalism. You should be passionate about providing exceptional customer service and rolling with the punches.
  • You will have excellent knowledge of the local happenings in the restaurants, entertainment, and sporting events and be eager to share this information with our guests.
  • You'll know how to handle cash responsibly and reliably, and use the tools of the trade: computers, databases, and property management systems to efficiently handle the technical side of the job.

    • Where You've Been:

    We're looking for someone with a High School diploma (or equivalent) and preferably three to six months of related experience. But most importantly you must be a people-person You will need to interact with all hotel guests and team members in a polite and positive manner at all times, fulfilling requests (even challenging ones) in a timely manner. If you don't work well under pressure, this won't be a great fit.

    When You're Here:

    Sometimes you'll be behind the desk—but also be prepared to move around because more than half of the time you will be standing/sitting, carrying/lifting up to 50 pounds, walking, bending/twisting, climbing stairs and more. You also must be able to accommodate varying schedules including nights, weekends and holidays. But wait, there's a great upside: in exchange for your flexibility, we offer excellent pay, hotel discounts, and the opportunity to be part of an anything-but-standard growing hotel company.

    Qualifications

    Skills

    Behaviors

    Preferred

    Functional Expert

    : Considered a thought leader on a subject

    Dedicated

    : Devoted to a task or purpose with loyalty or integrity

    Enthusiastic

    : Shows intense and eager enjoyment and interest

    Team Player

    : Works well as a member of a group

    Detail Oriented

    : Capable of carrying out a given task with all details necessary to get the task done well :

    Motivations

    Preferred

    Goal Completion

    : Inspired to perform well by the completion of tasks

    Self-Starter

    : Inspired to perform without outside help

    Growth Opportunities

    : Inspired to perform well by the chance to take on more responsibility

    Flexibility

    : Inspired to perform well when granted the ability to set your own schedule and goals

    Ability to Make an Impact

    : Inspired to perform well by the ability to contribute to the success of a project or the organization :

    Education

    Experience

    Preferred

    Previous customer service experience preferred.

    Licenses & Certifications

  • 501 CSAA Insurance Services, Inc.

    Insurance Service Agent

    4 weeks ago

    501 CSAA Insurance Services, Inc. New Jersey, United States Full time

    Job Information · CSAA Insurance Group (CSAA IG), a AAA insurer, is one of the top personal lines property and casualty insurance groups in the U.S. Our employees proudly live our core beliefs and fulfill our enduring purpose to help members prevent, prepare for and recover from ...

  • Crescent Hotels & Resorts

    Guest Service Agent

    1 week ago

    Crescent Hotels & Resorts New York, United States

    We are seeking an individual to fill the position of Guest Service Agent at the Hyatt Herald Square Hotel NYC. As a Guest Service Agent, you will be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's c Guest Service, Agent, Guest, ...

  • Omni Hotels & Resorts

    Guest Services Agent

    7 hours ago

    Omni Hotels & Resorts New York, United States

    Front Desk Agents are responsible for providing a five-star welcome and departure experience to each guest, as well as, serving as ambassadors throughout the guest's stay. Front Desk Agents make the first impression upon our guests by extending a war Guest Service, Agent, Guest, ...

  • Aimbridge Hospitality

    Guest Services Agent

    1 week ago

    Aimbridge Hospitality New York, United States

    $17.00/ HRFULL-TIME, MUST HAVE BOTH AM (7 AM-3 PM) AND PM (3 PM-11 PM) AVAILABILITYWEEKEND AVAILABILITY NEEDED Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling Guest Service, Agent, Hospita ...

  • Qonten

    Guest Service Agent

    1 week ago

    Qonten New York, United States

    **Guest Service Agent** · | Fri, 25 Feb :38:15 GMT · Secure guests' valuables in hotel safe or safe-deposit boxes, if not available in guest rooms. Front Desk Supervisor or Sales Coordinator Front Office Manager or Sales Manager. Greet, register and service guests in a friendly ...

  • dnata

    Ramp Agent/ground Service Agents

    1 week ago

    dnata Newark, United States

    Overview: · **dnata is hiring Full time Ground Service Agents at EWR Airport** · **Free single Health Insurance Coverage** · **Hourly rate $19.25** · **Must be available to work various shifts/weekends/holidays** · **Valid driver license is required** · ** Weekly pay, 401K, paid ...

  • Compass Group, PLC

    guest service agent

    1 week ago

    Compass Group, PLC New York, United States

    Working as a Guest Services Agent will allow you the opportunity to work with GREAT people like yourself You will be surrounded by people who are passionate about what they do and share in our belief in the quality value of delivering superior hospi Guest Service, Agent, Hospital ...

  • Hersha Hospitality Management, LP

    Guest Service Agent

    1 week ago

    Hersha Hospitality Management, LP New York, United States

    Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards. Compensation: $21/hr. Your Growth Path. Front Desk Supervisor or Sales Coordinator - Front Office Manager or Sales Manager. Y Guest Service, Agent, Service ...

  • Hersha Hospitality Management, LP

    Guest Service Agent

    1 week ago

    Hersha Hospitality Management, LP New York, United States

    Guest Service Agent. Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards. Compensation: $18-19 / hr. Your Growth Path. Front Desk Supervisor or Sales Coordinator - Front Office M Night Auditor, Guest Service, ...

  • Hornblower Inc

    Guest Service Agent

    1 week ago

    Hornblower Inc New York, United States

    Salary $17/HR · Are you the right candidate for this opportunity Make sure to read the full description below. · City Experiences is seeking Guest Service Agent for our Statue City Cruises operation in New York, NY (Battery Park). · About You: · This person will be adaptable, ...

  • Essex Hotel Management

    Guest Services Agent

    1 week ago

    Essex Hotel Management New York, United States

    Essex Hotel Management is currently seeking a DRIVEN Guest Services Agent for the **Hampton Inn & Suites** located in **Lake Placid, NY**. As a Guest Services Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's c ...

  • Hampton Inn

    Guest Services Agent

    1 week ago

    Hampton Inn New York, United States Full time

    Are YOU an enthusiastic and energetic professional who loves people? We are looking for a full-time Guest Services Agent and team player who loves to make people happy · Our Hampton Inn hotel is currently accepting resumes and applications for the position of Guest Services Agen ...

  • Hornblower - City Experiences

    Guest Service Agent

    3 weeks ago

    Hornblower - City Experiences New York, NY, United States

    Salary $17/HR · City Experiences is seeking Guest Service Agent for our Statue City Cruises operation in New York, NY (Battery Park). · About You: · This person will be adaptable, dynamic, and embody City Experiences' RESPECT Service System. · About the Opportunity: · The Guest S ...

  • Aimbridge Hospitality

    Guest Services Agent

    1 week ago

    Aimbridge Hospitality New York, United States

    Aimbridge Hospitality - Courtyard Long Island City [Front Desk Agent / Concierge] As a Guest Services Agent at Aimbridge Hospitality, you'll: Greet and register the guest; Provide outstanding guest service during their stay; Settle the guest's account upon completion of their sta ...

  • LUMA Hotel Times Square

    Guest Service Agent

    1 week ago

    LUMA Hotel Times Square New York, United States

    SALARY RANGE: $24.00 · WHO WE ARE: · At LUMA, we strive to be a beacon of modern hospitality, and an independent, illuminated choice for our guests. We refer to our employees as Talent as it takes your skills, knowledge, attitude and genuine hospitality to cultivate the hotel se ...

  • Nederlander Organization, Inc.

    Customer Service Agent

    2 weeks ago

    Nederlander Organization, Inc. New York, United States

    **Broadway Direct** · **Customer Service Agent** · **New York, NY - Part Time** · The role of Customer Service Agent is an entry level position that is responsible for resolving customer service communications as they pertain to ticketing or theatre operations at the nine Broa ...

  • Omni Hotels

    Guest Services Agent

    7 hours ago

    Omni Hotels New York, United States

    Location · Berkshire Place · This luxury New York City Hotel allows you to experience the sophistication of an Upper East Side residence with an enviable location in the heart of Midtown Manhattan. The Omni Berkshire Place is steps away from Fortune 500 companies and some of the ...

  • Omni Hotels

    Guest Services Agent

    3 weeks ago

    Omni Hotels New York, United States

    Location · Berkshire Place · This luxury New York City Hotel allows you to experience the sophistication of an Upper East Side residence with an enviable location in the heart of Midtown Manhattan. The Omni Berkshire Place is steps away from Fortune 500 companies and some of the ...

  • Cedar Park Group

    Customer Service Agent

    1 week ago

    Cedar Park Group New York, United States

    Cedar Park Med is looking to hire Customer Service Agents for a 4 month pilot program - on-site Customer Service Agents at John F. Kennedy (JFK) International Airport in New York to drive the implementation and adoption of a new technology solution making the travel experience cl ...

  • The Pod Hotels

    Guest Service Agent

    4 days ago

    The Pod Hotels New York, United States

    Job Description · Job DescriptionMidsize Murray Hill property is seeking a Guest Service Agent to join the Front Office team. · Team member will be responsible for maintaining coverage of the Front Desk at all times. Will ensure excellent customer service for both arrivals and de ...