- Provide accurate contemporaneous Spanish/English interpretation in face-to-face or telephone encounters between Spanish speaking patients and families and hospital providers.
- Conduct patient/family interactions with respect for differing culture, beliefs and levels of understanding.
- Identifies & addresses the patient' s needs in an efficient and effective manner during clinical services
- Ensures patient confidentiality and provides patients with needed information
- Coordinates the system of interpretation requests and maintains qualitative/quantitative data on interpretation needs
- Responsible for the evaluation and determination of employee proficiency in Spanish/English interpretation
- Assists with and performs administrative tasks (scanning, mailing, etc.) as needed and as directed by the Assoc. Director/Director
- Carries internal phone and responds to incoming requests from Clinical staff for interpretation needs
- Treat patients with dignity and respect.
- Adhere to all Health, Safety and Infection Control Protocols.
- Demonstrate excellent communication skills (verbal and written).
- Provide the highest level of customer service and culturally competent care.
- Certified Medical Interpreter (CMI), Certified Healthcare Interpreter (CHI) or Core CHI credentials required, or ability to achieve certification within 12 months of hire.
- Ability to relate with effectiveness to the public, the patient, and the other staff of the Health Center
- Excellent interpersonal skills to maintain effective rapport with patients, staff members and community
- Knowledge/Interest in providing care to diverse patient population
- Aware of ethical issues and standards related to interpreting
- Ability to anticipate and comprehend potential cultural barriers to communicating concepts in healthcare
- Bi-lingual fluency in English and Spanish (oral and written) including strong knowledge of medical terminology
- Proficiency in speaking and understanding both spoken English and at least one other spoken language, including any necessary specialized vocabulary, terminology and phraseology, and must be able to effectively, accurately, and impartially communicate directly with individuals with limited English proficiency in their primary languages
- High School Diploma/GED with 6 months' experience in a medical facility; Bachelor's in Health Services or relevant field highly preferred.
- Ability to use computer and multiline telephones
- Competency in basic computer software applications and associated office equipment required
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Certified Interpreter/Cultural Mediator - New Haven, United States - Fair Haven Community Health Care
Description
Job Description
Job DescriptionFair Haven Community Health Care
FHCHC is a forward-thinking, dynamic, and exciting community health center that provides care for multiple generations at nearly 140,000 office visits in 19 locations. Overseen by a Board of Directors, the majority of whom are patients themselves, we are proud to offer a wide range of primary and specialty care services, as well as evidence-based patient programs to educate patients in healthy lifestyle choices. As we grow and are able to bring high-quality health care to more areas that need access, we continue to put our patients first in everything we do. The mission of FHCHC is "To improve the health and social well-being of the communities we serve through equitable, high quality, patient-centered care that is culturally responsive."
For over 50 years, we have been a health care leader in our community focused on providing excellent, affordable primary care to all patients, regardless of insurance status or ability to pay. Fair Haven is proud to have a diverse and motivated team of professionals who are constantly seeking ways to enhance and improve the health and well-being of all patients. We believe that everyone should have access to high-quality medical and dental care, regardless of ability to pay.
Job purpose
The Certified Interpreter/Cultural Mediator provides proficient Spanish/English interpretation between patients/families and clinical providers. Functions as critical member of the health care team assisting patients, consumers, and staff with any interpreter requests to provide meaningful access for individuals with limited English proficiency (LEP) and promote the most efficient, professional and friendly access to our facilities.
Duties and responsibilities
Positively contribute to Fair Haven Community Health Care
Positively represent FHCHC to internal and external clients
Qualifications
Ability to cover rotating Evenings or Saturday morning shift as appropriate
Direct Reports
None
OSHA Status
Category III—Low Risk Position
Generally works in an office environment with no exposure to bloodborne pathogens
Physical requirements
Physical Demands: Requires walking, bending, sitting, standing, writing, reading, telephone use, data input into computer, pulling medical records, Mental Demands: Ability to cope with continual changing priorities under potentially stressful conditions. Manual Dexterity Required: Ability to use a keyboard, telephone.
American with Disabilities Requirements
External and internal applicants, as well as position incumbents who become disabled, must be able to perform the essential job specific functions (listed within each job specific responsibility) either unaided or with the assistance of a reasonable accommodation to be determined by the organization on a case by case basis.
Fair Haven Community Health Care is an Equal Opportunity Employer. FHCHC does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.
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