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Court Specialist - Mesa, United States - City of Mesa (AZ)
Description
/Duties
There are currently vacancies in the Customer Service Unit and Court Operations Unit; this recruitment will also be used to create an eligible list for future vacancies.
If assigned to Court Operations, because of access to the Mesa Police Department and the confidential, sensitive nature of information handled, successful completion of a background investigation is required.
A Court Specialist performs a variety of responsible, highly skilled clerical and paraprofessional tasks including administrative, judicial support, and public contact duties in one of the operational divisions within the Municipal Court.
Assignments require a high degree of thoroughness and accuracy in performing administrative details within established time constraints while complying with strict Court policies and procedures.
The Court Specialist position is responsible for performing related duties as required.
A Court Specialist must thoroughly understand the full scope of the procedures and processes within their assigned work area in order to interact effectively with the public, City Prosecutor's Office, law enforcement, attorneys, governmental agencies, staff within the Mesa Municipal Court and other City employees.
The interpersonal communication in this classification requires considerable judgement, tact, patience, and professionalism when providing information and clarification concerning court rules, Arizona revised statutes, City ordinances, and general court and criminal justice processes.
This position responds to and resolves difficult and sensitive customer inquiries or issues, including dealing with stressful situations, in a fair, tactful, and professional manner.
Employees in this class are expected to exercise professional discretion while performing day-to-day activities independently within established guidelines and procedures with minimal supervision.
A Court Specialist must be responsible and devoted to excellence, possess the initiative to prioritize assignments, and work cohesively with coworkers to ensure completion of work.
Court Specialists may be required to assist the lead court specialist and supervisor with training new employees.This class receives general supervision from a Court Supervisor and Lead Court Specialist through meetings, reports, and conferences regarding volume, accuracy, and timeliness of work completed and compliance with legal standards and policies.
An employee in this class will be required to work Friday, Holidays and/or weekends on a rotating schedule (by assignment).
This class is FLSA nonexempt.
Please refer to the link below for the full job description and additional information regarding assignments, preferred qualifications, and essential functions.
Employee Values:
All employees of the City of Mesa are expected to uphold and exhibit the City's shared employee values of Knowledge, Respect, and Integrity.
Minimum Qualifications Required. Any combination of training, education, and experience equivalent to graduation from high school or GED. Considerable years) clerical or paraprofessional experience involving public contact, customer service, or payment processing.Graduation from an accredited college or university with an Associate's Degree or higher in a related field may substitute for two years of experience.
Special Requirements. Must possess a valid Class D Arizona Driver's License by hire or promotion date (by assignment). For this position, an individual receiving a conditional offer of employment from the City of Mesa must pass a background investigation through the City of Mesa Police Department, the Arizona Department of Public Safety, and Federal Bureau of Investigation prior to commencing employment with the City of MesaPreferred/Desirable Qualifications. Knowledge of general court processes and experience in a court setting is preferred. Bilingual (English/Spanish) skills and experience with computer applications are highly desirable.
Link to Job Description
