-
Client Services Specialist
3 weeks ago
MyKelly Seattle, United States Full timeClinical Services Specialist · Kelly Science & Clinical is seeking a Clinical Services Specialist for a 6-month contract position at one of our clients, a leading immune medicine biotechnology company in Seattle. If you're passionate about bringing the latest scientific discover ...
-
Customer Service Specialist
3 weeks ago
NanoString Technologies Seattle, United States Full timeOur Mission is to Map the Universe of Biology. · As the pioneer in the field of , NanoString enables scientists across the globe to envision molecular interactions in three dimensions with three different systems, the , the (DSP) and the (SMI) platform. As a result, scientists ...
-
Resident Service Specialist
5 days ago
UDR Seattle, United States Full timeResident Service Specialist – Every day is an opportunity for you to ensure the Resident Service team provides exceptional first impressions and a seamless move-in experience. #WRK4UDR · UDR, Inc. and its affiliated companies are seeking a Resident Service Specialist - Temporar ...
-
Patient Services Specialist
3 weeks ago
Providence Seattle, United States Full timeProvide effective and efficient front office services to patients; coordinate internal and external clinic phone communications among staff, patients, and providers; accurately collect records and ensure distribution to appropriate staff via computer and/or manual systems; admini ...
-
patient services specialist 2
1 week ago
University of Washington Seattle, United StatesPATIENT SERVICES SPECIALIST 2 · Harborview Medical Center - Emergency Department Registration has an outstanding opportunity to hire a PATIENT SERVICES SPECIALIST 2 . · WORK SCHEDULE · 36 hours per week, Day Shifts · Friday, Saturday, Sunday, 7:00 AM - 7:30 PM · POSITION HIGHL ...
-
Client Services Specialist
3 weeks ago
Kelly Services, Inc. Seattle, United States#x 9; Resolve all documentation issues related to clinical samples. The Specialist will be responsible for contacting customers to collect necessary information as needed and will work with cross-functional teams on shared priorities. Receive and rep Client Service, Specialist, C ...
-
Clinical Services Specialist
3 weeks ago
Kelly Services, Inc. Seattle, United States#x 9; Resolve all documentation issues related to clinical samples. The Specialist will be responsible for contacting customers to collect necessary information as needed and will work with cross-functional teams on shared priorities. Receive and rep Clinical, Specialist, Process ...
-
Customer Service Specialist
1 week ago
NanoString Seattle, United StatesLocation field must contain 'city, state' or a zip code to perform a radius search (e.g., · Denver, CO · or · City and state must be separated by a comma followed by a space (e.g., · Houston, TX ) · Nanostring · Customer Service Specialist · in · Queen Anne , · Washington ...
-
Supportive Services Specialist
2 weeks ago
Sea Mar Community Health Centers Seattle, United StatesJob Description · Job DescriptionSea Mar Community Health Centers, a Federally Qualified Health Center (FQHC) founded in 1978, is a community-based organization committed to providing quality, comprehensive health, human, housing, educational and cultural services to diverse comm ...
-
Supportive Services Specialist
2 weeks ago
Sea Mar Community Health Centers Seattle, United StatesJob Description · Job DescriptionSea Mar Community Health Centers, a Federally Qualified Health Center (FQHC) founded in 1978, is a community-based organization committed to providing quality, comprehensive health, human, housing, educational and cultural services to diverse comm ...
-
Loan Servicing Specialist
2 days ago
The Symicor Group Seattle, United StatesLoan Servicing Specialist – Up to $65K – Seattle, WA – Job # 2002 · Who We Are · The Symicor Group is a boutique talent acquisition firm based in Lincolnshire, IL & San Antonio, TX. Our nationally unique value proposition centers around providing the very best available banking ...
-
Advancement Services Specialist
1 week ago
Seattle University San Francisco, United States Permanent· Advancement Services Specialist · FLSA Status: Nonexempt · Months Per Year: 12 · Employment Status: Full-Time · Work Model: Hybrid Eligible · Seattle University will be one of the most innovative and progressive Jesuit and Catholic universities in the world, educating with ex ...
-
Advancement Services Specialist
1 week ago
Seattle University Seattle, WA, United States Full timeAdvancement Services Specialist · Employment Status: Full-Time · Seattle University will be one of the most innovative and progressive Jesuit and Catholic universities in the world, educating with excellence at the undergraduate, graduate, and professional levels. We embrace an ...
-
Support Services Specialist
2 weeks ago
City of Des Moines Washington Seattle, United StatesThe Support Services Specialist will have the opportunity to make a direct impact on the quality of life of local citizens by providing professional services and sentencing alternatives. · Closing Date · Open Until Filled. · First review of applications on May 7, 2024 · 2024 ...
-
Resident Service Specialist
3 days ago
UDR Seattle, United StatesResident Service Specialist - Every day is an opportunity for you to ensure the Resident Service team provides exceptional first impressions and a seamless move-in experience. #WRK4UDR · UDR, Inc. and its affiliated companies are seeking a Resident Service Specialist - Temporary ...
-
Advancement Services Specialist
1 week ago
Seattle University Seattle, WA, United States Full time· Advancement Services Specialist · FLSA Status: Nonexempt Months Per Year: 12 Employment Status: Full-Time Work Model: Hybrid Eligible* Seattle University will be one of the most innovative and progressive Jesuit and Catholic universities in the world, educating with excellenc ...
-
Guest Service Specialist
4 days ago
UDR Inc Seattle, United StatesJob Description · Job DescriptionResident Service Specialist – Every day is an opportunity for you to ensure the Resident Service team provides exceptional first impressions and a seamless move-in experience. #WRK4UDR · UDR, Inc. and its affiliated companies are seeking a Residen ...
-
patient services specialist
6 days ago
University of Washington Seattle, United StatesReq #: · Department: UW MEDICAL CENTER · Posting Date: 05/24/2024 · Closing Info: Closes On 06/30/2024 · Salary: $3,495 - $5,663 per month · Shift: Alternate Work Shift · Notes: As an employee, you will enjoy generous benefits and work/life programs. For detailed informatio ...
-
Associate Patient Services Specialist
2 weeks ago
Providence Seattle, United States Full timeFacilitates incoming and outgoing communications for Pacific Medical Centers and clients of the Pacific Medical Centers; provides efficient, accurate and effective customer-focused communication services. Performs full patient registration at the time of the call. Schedules routi ...
-
Client Service Specialist
6 days ago
Corient Private Wealth LLC Seattle, United StatesJoin a team that values your ambition and empowers your growth · At Corient, we help high- and ultra-high-net-worth individuals and families to enjoy a full life, while enabling them to preserve their wealth for future generations, and provide for the people, causes and communit ...
Customer Service Specialist - Seattle, United States - Republic Services
Description
>
> Customer Service Specialist
Customer Service Specialist
> Customer Service Specialist
Republic Services is an industry leader in U.S. recycling and non-hazardous solid waste. Through our subsidiaries, Republics collection companies, recycling centers, transfer stations, and landfills focus on providing effective solutions to make proper waste disposal effortless for our 14 million customers. Well handle it from here., our brand promise, lets customers know they can count on Republic to provide a superior experience while fostering a sustainable Blue Planet for future generations to enjoy a cleaner, safer and healthier world.
Why Work with Us
Our Company cannot thrive without great people devoted to serving customers, the community and the planet. We hire the best people to make Republic a great place to work. We are focused on attracting talented individuals across professions who are as committed to serving customers and the planet as we are. We strive to create a workplace thats meaningful and rewarding to our 33,000 employees. Thats why we are proud to be recognized as Best Large Employer by Forbes, Worlds Most Ethical Companies by Ethisphere, and Human Rights Campaign Foundations 2018 Corporate Equality Index.
Job Description
POSITION SUMMARY: Under general direction from the Customer Resource Supervisor and with in-depth knowledge of the Companys services and processes, the Customer Resource Consultant works within a Customer Resource Center (CRC) in support of our Franchise markets to research and resolve complex customer issues, deliver superior customer service in a prompt, respectful and courteous manner to ensure customer concerns are resolved, and assist potential customers interested in initiating service with Republic Services.
PRINCIPAL RESPONSIBILITIES:
Provides a third tier of customer support, responding to escalated customer service calls in a timely and accurate manner with a high level of empathy, professionalism and respect.
Responds to inbound calls or email requests and initiates outbound calls to resolve complex issues, including escalated customer issues and unresolved customer accounts that require additional research.
Handles inbound sales inquiries from potential customers inquiring about the Companys services and prices.
Configures quotes for new customers and price and service changes for existing customers.
Handles inbound retention inquiries from existing customers, discussing pricing and service options in order to maintain their services.
Follows up on web leads and municipal leads to offer services and create sales.
Serves as a primary resource for others on customer issues, facilitating the timely and accurate exchange of information.
Effectively responds to customer escalations, including, but not limited to, service changes and issues with billing and equipment.
Returns all internal/external calls, emails, and faxes in a timely manner, ensuring that customers concerns are understood and resolution is clearly explained.
Logs and records information about customer support interactions by inputting information into Company systems and updating information in a timely and accurate manner. Enters service and route data into Company system for billing and route scheduling purposes.
Exemplifies high levels of quality, productivity and efficiency in a manner consistent with continuous quality improvement.
Performs other job-related duties as assigned or apparent.
QUALIFICATIONS:
Experience responding to inbound sales inquiries, upselling and closing new business opportunities.
Associates or Bachelors Degree.
Waste or service industry experience.
Experience using bilingual skills, particularly Spanish, in a business environment.
MINIMUM REQUIREMENTS:
High school diploma or GED.
Minimum of 2 years of experience in a customer service or higher volume sales environment.
Experience working in a team environment.
Consistent rating of meets expectation for Republic Services Customer Resource Center quality, productivity, and adherence measures.
**Hourly Range:**
**Bonus Plan Details (if applicable):**
***NOTE: Candidates for this position must reside in the Seattle, WA area***
Republic Services is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, genetic information, or any other characteristic protected by applicable law.
*The statements used herein are intended to describe the general nature and level of the work being performed by an employee in this position, and are not intended to be construed as an exhaustive list of responsibilities, duties and skills required by an incumbent so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the Company.*
Rewarding Compensation and Benefits
Posted Date: December 15, 2021
Job Type: Full-Time
Req #: R
Location: Seattle
Job Category: Customer Experience