- Provide high quality service to achieve maximum customer satisfaction by resolving the customer query at first contact where possible
- Maintain attention to detail and high accuracy in directing and navigating customers to appropriate resolutions in a timely manner
- Adhere to chat procedures and guidelines, takes ownership and initiative to complete necessary research and customer follow up or direct the customer to the appropriate department for resolution
- Maintain a working knowledge of regulations to identify risk or fraudulent activity in order to protect both the customer and the bank
- Handle multiple banking products (credit card, internet banking, deposits)
- Generate customer loyalty through strong knowledge of key products and services
- Be responsible for achieving individual targets and goals within a team-based environment
- Act as a role model for our Group values and behaviors (Open, dependable, Connected) supporting colleagues and customers to deliver superior customer service through these values
- Value diversity, inclusion and collaboration amongst team and different departments, and acts as a mentor to assist new joiners as required
- Minimum of high school diploma or General Educational Development Test
- Customer centric and have the ability to thrive in a team environment seeking feedback and open to development
- Take pride in delivering what is promised in line with the customer and service expectations
- Ability to work in a high-volume, fast paced environment
- Proficiency with personal computers and basic software packages
- Excellent communication skills, as well as be a team player
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Trust Officer
Found in: Lensa US 4 C2 - 5 days ago
Eriebar Buffalo, United StatesOverview:Responsible for the administration and fiduciary management within client relationships.Primary Responsibilities:Administer assigned book of client trust accounts through demonstrated proficiency and sound judgment in exercising fiduciary discretion.Serve as primary poin ...
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Trust Officer
Found in: Lensa US 4 C2 - 21 hours ago
M&T Bank Buffalo, United States**Overview:** · Responsible for the administration and fiduciary management within client relationships. · **Primary Responsibilities:** · + Administer assigned book of client trust accounts through demonstrated proficiency and sound judgment in exercising fiduciary discretion. · ...
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Contact Center Service Representative
Found in: Lensa US 4 C2 - 2 days ago
M&T Bank Buffalo, United States**Contact Center Service Representative- Retail** · **Location:** **Buffalo, NY . Candidate must be able to report into our office located in Buffalo, NY. Hybrid eligibility determined based on consistent successful performance.** · **** **Hours:** **Must have open availability ...
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Product Owner II
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M&T Bank Buffalo, United StatesThe Bank sponsors individuals for TN and H-1B transfers on a case by case basis. · Read on to find out what you will need to succeed in this position, including skills, qualifications, and experience. · Please note that this position is not open to anyone on an F-1 student visa ...
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Trust Officer
Found in: Lensa US 4 C2 - 21 hours ago
Eriebar Buffalo, United StatesOverview: · Responsible for the administration and fiduciary management within client relationships. · Primary Responsibilities: · Administer assigned book of client trust accounts through demonstrated proficiency and sound judgment in exercising fiduciary discretion. · Serve ...
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Treasury Operations Analyst III
Found in: Lensa US 4 C2 - 21 hours ago
M&T Bank Buffalo, United States**** Work Arrangement/Location: This is a hybrid position requiring in-office work multiple days every week and will be based in Buffalo, NY.** · **Overview:** · Independently leads projects Pledging and Collateral Management functional area of Treasury Operations and represents ...
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Affluent Market Sales Assistant
Found in: Lensa US 4 C2 - 3 days ago
M&T Bank Buffalo, United States**Overview:** · Provide administrative and sales support to Registered Representatives (Financial Advisors) to a designated branch and/or region. · **Primary Responsibilities:** · + Actively support maintenance of customer relationships by providing administrative support to incl ...
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Senior Risk Advisor
Found in: Lensa US 4 C2 - 1 day ago
M&T Bank Buffalo, United StatesOverview: · This position is responsible for the delivery of second line risk management services in line with area policies, industry standards, and management expectations. The position is responsible for advising senior and executive leadership as it relates to operational ri ...
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Wealth Pricing
Found in: Lensa US 4 C2 - 21 hours ago
M&T Bank Buffalo, United States**Overview:** · This position will be responsible for streamlining ongoing activities and assuming the lead role in the assessment, planning, coordination, and implementation of defined projects that support service, productivity, and improvements. Represent unit (dept) in cross ...
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Licensed Relationship Manager in Development
Found in: One Red Cent US C2 - 3 hours ago
Northwest Bank Buffalo, United StatesAs part of the Branch Banking team, Personal Banker/ LRM in Development will have or acquire an in-depth knowledge of Northwest products and services to provide financial options to clients through a consultative approach while expanding the banking relationship. · The Personal B ...
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Assistant Accountant
Found in: Lensa US 4 C2 - 5 days ago
Kenmore Tonawanda UFSD Buffalo, United StatesFull-Time, Non-Represented, Core Schedule · Hours : 8:00 a.m. – 4:00 p.m. (7.5 hours per day, 37.5 hours per week) · IF APPOINTED PROVISIONALLY THE SUCCESSFUL APPLICANT MUST BE QUALIFIED TO TAKE THE CIVIL SERVICE EXAMINATION WHEN MADE AVAILABLE. FOR PERMANENT APPOINTMENT, THE SUC ...
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Senior Business Analytics
Found in: Lensa US 4 C2 - 4 days ago
M&T Bank Buffalo, United States**Overview:** · This position will be responsible for providing an advanced level of support to their unit (dept) working across several simultaneous projects/programs by developing new reports and dashboards, expanding on existing metrics, as well as presenting recommendations f ...
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Wealth Pricing
Found in: Lensa US 4 C2 - 5 days ago
Wilmington Trust Buffalo, United StatesOverview: · This position will be responsible for streamlining ongoing activities and assuming the lead role in the assessment, planning, coordination, and implementation of defined projects that support service, productivity, and improvements. Represent unit (dept) in cross fu ...
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BankOnBuffalo, Universal Associate, Part-Time
Found in: ZipRecruiter Test10S US C2 - 9 hours ago
BankonBuffalo Buffalo, United States Part timeJob Description · Job DescriptionDescription:Universal Associates are hardworking, self-motivated individuals with positive attitudes who provide a specialized banking experience and are empowered to recommend solutions for individual client's needs. Universal Associates follow o ...
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Senior Software Engineer, Mortgage
Found in: Lensa US 4 C2 - 2 days ago
M&T Bank Buffalo, United States**Overview:** · Provides designs, specifies information systems solutions and highly technical direction in the development of new or existing applications to solve basic to complex problems or enhancements. Serves as a principal application designer for major modifications effec ...
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Software Engineer
Found in: Lensa US 4 C2 - 2 days ago
M&T Bank Buffalo, United States**Overview:** · Provides designs, specifies information systems solutions and highly technical direction in the development of new or existing applications to solve basic to complex problems or enhancements. Serves as a principal application designer for major modifications effec ...
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Full-Time Teller
Found in: One Red Cent US C2 - 3 hours ago
Northwest Bank West Seneca, United States Full timeNorthwest Tellers are important members of our retail network team because they often have the most interaction with our customers. This position provides an excellent customer service experience by welcoming customers, efficiently processing transactions, resolving problems, pro ...
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Software Engineer II
Found in: Lensa US 4 C2 - 2 days ago
HonorVet Technologies Buffalo, United StatesTitle: Software Engineer II · Duration: 1+year · Location: Buffalo, NY 14203 USA · Remote · Description: · Provides designs, specifies information systems solutions and highly technical direction in the development of new or existing applications to solve basic to complex pr ...
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Software Engineer II
Found in: Lensa US 4 C2 - 2 days ago
Money Fit by DRS Buffalo, United StatesOverview: · Provides designs, specifies information systems solutions and highly technical direction in the development of new or existing applications to solve basic to complex problems or enhancements. Serves as a principal application designer for major modifications effectiv ...
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Evening Patient Service Representative
Found in: Lensa US 4 C2 - 1 day ago
Great Lakes Medical Imaging Buffalo, United StatesJob Title: Evening Patient Service Representative Reports to: Registration ManagerStatus: Non-ExemptPay: To determine our range, we consider as many of the following data points as are available to us: external market salary survey data, internal data in terms of comparable roles ...
Senior Conversational Banking Representative - Buffalo, United States - HSBC
Description
Job description
Our purpose - Opening up a world of opportunity - explains why we exist. Here at HSBC we use our unique expertise, capabilities, breadth and perspectives to open up new kinds of opportunity for our more than 40 million customers. We're bringing together the people, ideas and capital that nurture progress and growth, helping to create a better world - for our customers, our people, our investors, our communities and the planet we all share.
A Senior Conversational Banking Representative is trained to simultaneously handle multiple existing and new to bank client contacts over asynchronous chat channel with their everyday banking products within a contact center environment.
As our Senior Conversational Banking Representative you will:
For this role, HSBC targets a pay range between $41,800.00 and $50,000.00.
The final fixed pay offer will depend on the candidate and a number of variables, including but not limited to, role responsibilities, skill set, depth of experience and education, licensing/certification requirements, internal relativity, and specific work location.
At HSBC, our overall goal is to provide a competitive Total Reward Package, with an appropriate mix of fixed pay, and variable pay, as part of an employee's overall total compensation and benefits. Variable pay generally takes the form of discretionary, annual awards (sometimes referred to as a "bonus"). Additionally, HSBC offers a wide range of competitive and flexible benefits designed to help you improve your health and well-being, finances, and lifestyle.
Requirements
Youll likely have the following qualifications to succeed in this role:
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In compliance with applicable laws, HSBC is committed to employing only those who are authorized to work in the US. Applicants must be legally authorized to work in the U.S. as HSBC will not engage in immigration sponsorship for this position.
As an HSBC employee, you will have access to tailored professional development opportunities to ensure you have the right skills for today and tomorrow. We offer a competitive pay and benefits package including a robust Wellness Hub, all in a welcoming, diverse and inclusive work environment. You will be empowered to drive HSBC's engagement with the communities we serve through an industry-leading volunteerism policy, a generous matching gift program, and a comprehensive program of immersive Sustainability and Climate Change Initiatives. You'll want to join our Employee Resource Groups as they play a central part in life at HSBC, including the development of our employees and networking inside and outside of HSBC. We value difference. We succeed together. We take responsibility. We get it done. And we want you to help us build the bank of the future
All qualified applicants will receive consideration for employment without regard to age, ancestry, color, race, national origin, ethnicity, disability or medical condition, genetic information, military or veteran service, religion, creed, sex, gender, pregnancy, childbirth, caregiver status, marital status, citizenship or immigration status, sexual orientation, gender identity or expression or any other trait protected by applicable law.
