Member Service Representative - West Wendover, United States - Greater Nevada Credit Union

Description

Overview:

Greater Nevada Credit Union is looking for a dedicated team player with a passion for Helping More People Live Greater

About The Position:

The Member Service Representative is responsible for performing sales and service functions and generating sales referrals within the branch to assist in achieving branch and organizational goals. Greater Nevadans in this position focus on providing quality financial services to members and prospective members.

Who we're looking for:

Before we get into the specific details of this positions requirements and qualifications, let's focus on the bigger picture of Greater Nevada, and what makes a Greater Nevadan.

At Greater Nevada, our passion is Helping More People Live Greater. When we say "people," we mean every single person who we interact with or could interact with, from our team members to our community members.

To do this, we practice C.A.R.E. with our Values:

• We Care Genuinely.
• We build relationships because we know that we are Greater Together.
• We Stay Trustworthy as we serve our communities.
• "Be Bright" rings in our ears as we find custom solutions that meet our members' needs.
• We Inspire One Another, our members, and our communities to re-imagine what Living Greater can be.
• In every moment, we Enjoy the Experience. It's what has made the last 70 years greater and what we carry into the future as we continue to serve.

These values have guided us to become the largest Nevada-based credit union to touch the lives of more than 88,300 members and thousands upon thousands of people through our community and philanthropic work.

To live by those values, we make a deal with every single one of our team membersthe C.A.R.E. Deal. It's a win-win agreement that we shake hands-on at the beginning of our relationship together.

As a Greater Nevadan, that means we make four promises to you:

• Compensation and Benefits We offer Greater Pay and Greater Benefits, including:
  • Competitive compensation
  • Medical, dental, and vision plans, where we cover 90% of employee costs and about 75% of the costs for their dependents
  • Health Savings Account contributions
  • Supplemental insurance and life insurance plans
  • Paid time off, including vacation and sick time, 12 annual paid holidays, 2 floating holidays, and sabbatical leave after seven years of employment
  • Paid time to volunteer and make a contribution to the community
  • Employee product and service discounts
• Advancement We strive to be a place where you can grow into your next career move, without having to leave the Greater Nevada family. So, we offer extensive training and development opportunities for each employee. Our continuous coaching culture allows for more direct and regular performance feedback and compensation.
• Recognition We invest time, energy, and resources to find creative, impactful, and fun ways to deliver recognition that fits each Greater Nevadan's successes.
• Environment - Nobody wants to come to work in a place that's dull and filled with drudgery all day long. So, part of our side of the deal is ensuring you have a great place to work in and great people to work with.

Our C.A.R.E. deal goes both ways, so here's how we expect each team member to demonstrate they care:

• Competence Greater Nevadans know how to do their job and do it wellor they know how to access the resources they need to accomplish great things.
• Attitude We don't expect team members to plaster a fake smile on their faces every day, but we do expect them to bring their best attitude to work and strive for greatness.
• Relationship building - We put a lot of emphasis on building strong relationships with members, clients, coworkers, and the communities that we serve. Why? Because those connections enable us to live our passion: Helping More People Live Greater.
• Effectiveness We ask each Greater Nevadan to be productive, efficient, and successful at the work they do.

What You'll Be Doing

• Effectively demonstrate our passion and purpose as a non-profit organization by Helping More People Live Greater."
• Demonstrate high level of accuracy related to branch operating procedures to include cash handling, dual control, daily work documentation procedures including balancing all work and cash-related transactions.
• Demonstrate highly developed skills with respect to general member interactions and when engaged in member servicing interviews to develop referrals for service and/or product sales.
• Conduct member interviews to assess financial needs; offer appropriate services/products including referral for the potential sale of a loan and/or products related to loans; offer deposit products and services to help members achieve financial goals. Open, close, and service member accounts in a timely and accurate manner.
• Cross-sell products and services to members and potential members in order to meet established business plan and scorecard strategies, as well as member needs.
• Complete all required steps in the account opening process including actively trying to find additional financial needs through profiling and complete all required steps in the account closure process including actively trying to retain the account.
• Process required transactions within Greater Nevada policy and procedure guidelines, as well as individually assigned limitations.
• Meet production goals established by management to include product/loan sales referrals.
• Apply appropriate procedures and reporting requirements of the Bank Secrecy Act.

Location and Travel Requirements

Greater Nevada Credit Union's West Wendover Branch

900 N. Alpine Street
West Wendover, Nevada 89883

United States

• Located in an idyllic small community in beautiful Northern Nevada

Compensation

• $17.07-$23.56 per hour
• This position is full-time, working 30 hours per week on average
• Competitive compensation and Greater Benefits are part of our deal

Preferred Qualifications

• 6 months customer service experience
  
• 6 months cash handling experience
  
• Sales experience preferred

Skills

• Excellent Communication Skills
• Analytical and Problem-Solving Skills
• Exhibit Friendly and Outgoing Personality
• Sales Skills and Experience
• Effective Relationship Building Skills

Competencies

• Action oriented
• Communicates effectively
• Customer (member) focused
• Collaborates

Physical Demands

• While performing the duties of your job, you may regularly be required to sit and use a keyboard, mouse, multiple monitors, telephone (including repetitive motions with hands, fingers, arms, etc.) for extended periods of time. You may also frequently be required to stand, walk, and reach with hands and arms, bend, and kneel.
• You may be occasionally required to lift and/or move up to 20 pounds.

Greater Nevada is an Equal Opportunity Employer

Employment at Greater Nevada is based solely on a person's merit and qualifications directly related to professional competence. Greater Nevada prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.