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    Customer Service Account Manager - Torrington, United States - Franklin

    Franklin
    Franklin Torrington, United States

    1 week ago

    Default job background
    Description

    Franklin Products, Inc. is a leading manufacturer of commercial aircraft interior components. Since 1988, Franklin Products has been dedicated to producing high quality engineered products and providing great service to ensure customer satisfaction. We are a global company, operating facilities in Torrington, CT, Irving, Texas, Mexico, and United Kingdom, and Poland.

    Position: Customer Service Account Manager

    As Customer Service Account Manager, you will have overall responsibility and authority for managing all aspects of customer relationships. You will liaison between customers, engineering, and production personnel on new program/product launches while improving the overall customer experience.

    Responsibilities may include:

    Develop relationships with customers; liaison between customer and company personnel

    Confer with customers and engineers to assess needs and determine requirements

    Collaborate with sales team to understand customer requirements to promote the sale of company products and to provide general sales support

    Manage the day-to-day order activities, production schedules, expedites, ensuring on-time delivery

    Manage customers Open Order Books; escalate orders that may be in jeopardy of missing on dock dates

    Collaborate with supply chain and manufacturing to ensure orders are scheduled and on-time ensuring on time delivery to customer expectations

    Provide product and service information by answering questions and requests

    Investigate and resolve customer concerns; identify trends and implement resolutions

    Provide program management on new product introductions

    Forecast future requirements based on customer input

    Reconcile customers Open Order Books

    Coordinate contract reviews

    Visit customer sites as needed to support customer needs

    Mentor/Train/Coach Customer Service Associates; identify process improvements, make recommendations

    Contribute to continuous improvement initiatives within department.

    Recognize your role as part of the Companys Quality Objective; follow established policies and procedures in support of the Companys Quality and AS9100 standards and initiatives

    Maintain work area in a clean, orderly, and safe manner

    Perform other job related duties as assigned

    Skills:

    Excellent analytical, organizational, and presentation skills

    Excellent verbal and written communication skills

    Excellent accounting software user and administration skills

    Proficient in ERP and accounting computer application systems

    Ability to effectively prioritize and execute tasks

    Ability to work under extreme pressure with strict deadlines

    Self-motivated with the ability to multi-task

    Experience/Education:

    Bachelors degree in Business, Materials and Logistics Management

    3-5 years related work experience

    MS Office applications/Excel knowledge


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