IT Support Specialist III - Diamond Bar, United States - Call the Car

Call the Car Diamond Bar, United States

3 weeks ago

Description

Job Description

BASIC JOB PURPOSE:

Founded by a Doctor and a First Responder, Call the Car is seeking an IT Support Specialist III to join our dynamic team

As a Level 3 IT Support Specialist, you will play a vital role in our dynamic team. We are seeking a tech-savvy individual with at least 5 years of experience in IT support. If you have a strong technical aptitude, proficiency in Active Directory (on-premise and Azure Entra), and hands-on experience with Azure cloud infrastructure, we want to hear from you

At Call the Car, we value teamwork and innovation. You will have the opportunity to work both on and off-site, collaborating with a diverse team to find solutions to complex IT issues. Your expertise in troubleshooting, configuring PCs and mobile devices, and supporting VPNs will be instrumental in ensuring seamless operations.

If you have experience working in HIPAA/PCI compliant environments and knowledge of IVR systems, we encourage you to apply and be part of our growing team at Call the Car. Don't miss this chance to showcase your IT skills and contribute to our innovative work culture. Apply now and take your career to new heights

TYPICAL WORKING CONDITIONS:

Office environment. May require evening and/or weekend work. Working under stress. The position requires long periods of sitting, standing, kneeling, bending, and lifting at least 25 lbs.

PREFERRED EXPERIENCE:

Functional knowledge of IVR systems

Experience working in HIPAA/PCI compliant environments

Microsoft Office 365 administration and support

Knowledge of Microsoft Teams

Microsoft Intune configuration

-Support of TV display monitoring systems

REQUIRED EXPERIENCE:

Must pass a Criminal Background Screening.
Must pass government exclusion list at time of hire and monthly thereafter.
Advanced experience using PC software programs including but not limited to MediRoutes, Microsoft Office (Word, Excel, etc.), Samsara, and C.C.E.R.R.T.S
Experience with the transportation industry and/or dispatch preferred.
Experience with customer service, taking inbound and making outbound calls in a high-volume call center.
Excellent time management, organizational, and analytical skills.
Able to type at least 45 wpm.
Take high volume of inbound calls.
Make high volume of outbound calls.
Availability to work hours ranging from 5:00 AM to 9:00 PM Weekdays, Weekends & Holidays.

ACCOMMODATION: Call the Car has the right to modify the duties and functions of the job description based on the needs of the organization.

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