- Be the model and expert on providing world class service levels to all customers, both externally and internally.
- Primary support contact for IB's Corporate and Regional customers and Distributor partners.
- Direct partnership with Sales and Account Executive/Management teams to effectively manage and support the customers program specifics and support expectations.
- Work with Account headquarters and servicing Distributors to ensure service levels are met and transactions are processed timely.
- Proactively monitor and assess day-to-day operations and account program specifics to identify areas of opportunity for improvements and work with the Account Executive/Managers and IT/Internal Support on implementation as needed.
- Maintain accurate Dealer records in all systems with regards to additions, updates, terminations, and mass reconciliations.
- Coordinate Dealer updates and servicing needs with Distributors.
- Transactional and tactical support regarding order errors and modifications, delivery ticket inquiries and resolutions, proof of deliveries, undelivered orders, etc.
- Monitor open orders and contact Distributors regarding incomplete deliveries, emphasizing on those with delivery status of 10-day-plus aging.
- Continuous coordination with cross-functional teams to ensure product is being delivered on-time (OTIF), issues are resolved, delivery discrepancies and delinquencies are addressed, etc.
- Facilitate communications to Business Consultant/Regional Managers for Distributor support as needed.
- Work with IT and/or Internal Support regarding program defects and system issues.
- Assist with new account launches as assigned/needed, including system testing prior to launch.
- Utilize CSM tool to track and measure all incoming and outgoing inquiries.
- Serve as the Subject Matter Expert (SME) on Account Support processes while working cross-functionally with the Distributor Group, SCM, Finance, and other teams to resolve issues.
- Initiate standards within your own processes, and as it relates to each account program or Distributor, for interdepartmental efficiencies.
- The ideal candidate will own and drive customer relations and satisfaction by delivering world class service with Excellence, while also taking the lead on communicating with Account Executive/Managers and the Distributor Group regarding our customer's needs, issues, and service expectations.
- College degree or equivalent work experience
- Minimum three (3) years related experience
- Proficient in MS Office Applications
- Discernment to recognize critical problems
- Creative ability to identify strategic methods for improving systems and controls issues
- Good analytical skills
- Detail oriented
- Team Player
- Ability to multi-task and prioritize
- Excellent verbal and written communication skills
- Self-starter/self-disciplined
- Familiarity with battery business and products preferred
- Familiarity with Interstate Distributor operations preferred
- Willingness to travel occasionally (e.g. semi-annual program reviews)
- Require minimal supervision
- Ability to sustain posture in a seated position for prolonged periods of time
- Prolonged use of personal computer & telephone - 90%
-
Service Specialist
2 weeks ago
Epiq Dallas, United States Full timeDescription · : A Service Specialist is part of a team that provides various administrative support to our clients which may include; copy, print, mail, hospitality, facilities and receptionist services. · RESPONSIBILITIES · Mail Services includes metering, sorting, and distribu ...
-
Customer Service Specialist
5 days ago
Solomon Page Dallas, United StatesSolomon Page has partnered with a well known, international retail brand seeking a talented Customer Service Specialist to join their team. This role will go for 6 months and is located in Dallas, TX. The perfect candidate will have SAP and/or Salesforce experience along with a h ...
-
Client Services Specialist
1 week ago
Lucas James Talent Partners Dallas, United StatesClient Service Specialist · The Client Service Specialist (CSS) thrives on identifying and solving customer problems, ensuring exceptional service. This role demands a visionary mindset, combined with meticulous attention to detail and outstanding follow-up skills. CSS profession ...
-
Customer Service Specialist
1 day ago
CornerStone Staffing Dallas, United States TempToFTAre you a Spanish Bilingual Customer Service Representative that loves to work in a family feel environment interested in a career opportunity? Talk to a recruiter today about this opportunity · Job Title: Bilingual Inbound Customer Service Rep · Location: Farmers Branch, TX ...
-
Specialist, Engineering Services
1 week ago
Jones Lange Lasalle, Inc. Dallas, United StatesJLL supports the Whole You, personally and professionally. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most Engineer, Specialist, Equipme ...
-
Social Service Specialist 1
3 weeks ago
State of Oregon Dallas, United StatesJob Description: · We want you to join our team · We are proud to be an Equal Opportunity Employer. We are actively working to build an equitable agency with the as our guide toward our vision of an agency free of racism, discrimination and bias. We believe that teams in which e ...
-
Customer Service Specialist I
5 days ago
Aon Dallas, United States Full timeCustomer Service Specialist I · Aon is a national membership marketing company that provides membership programs to a variety of industries including healthcare, retail, banking, consumer finance and member-based associations. Its leading program is a membership-based healthcare ...
-
Specialist, Field Service
2 weeks ago
CECO Environmental Dallas, United StatesJob Description · Job DescriptionJOB SUMMARY: · The Field Service Specialist serves as a subject matter expert, responsible for startup/commissioning, and resolution of technical issues. This position inspects product quality of Selective Catalytic Reduction (SCR) equipment in th ...
-
Client Service Specialist
13 hours ago
COGENCY GLOBAL INC Dallas, United StatesJob DescriptionJob DescriptionCogency Global, Inc.THE RIGHT RESPONSEAT THE RIGHT TIME,EVERY TIMEClient Service SpecialistDallas, TXBenefits Offered401K, Dental, Life, Medical, VisionEmployment TypeFull-TimeM-F9AM 5PMAre you looking for a company committed to integrity, fairness, ...
-
Human Services Specialist 3
6 days ago
State of Oregon Dallas, United StatesJob Description: · WE WANT YOU TO JOIN OUR TEAM · The Office of Self Sufficiency, which is part of the Oregon Department of Human Services is looking for a dedicated and compassionate individual to fill a Human Service Specialist 3 / Benefit & Eligibility Worker. This is a store ...
-
FAST Service Specialist
2 weeks ago
Epiq Dallas, United StatesIt's fun to work at a company where people truly believe in what they are doing · Job Description: · A Service Specialist - FAST provides various administrative support services that may include; copy, print, mail, hospitality, facilities and receptionist services. This unique ...
-
Customer Service Specialist
4 weeks ago
Globaltexusa LLC Dallas, United StatesWe are seeking a highly motivated Customer Service Specialist to join our dynamic team. The ideal candidate should possess a strong background in customer service, exceptional communication skills, and the ability to thrive in a collaborative environment. · Responsibilities: · Pr ...
-
Customer Service Specialist
1 day ago
Hilton Dallas, United States Full timeHilton Anatole is looking for FULL-TIME Customer Service Specialists to join their team · The role is currently starting at $16.00 per hour plus upsell commission. · Spanning 45 lush acres north of downtown Dallas, this AAA 4-Diamond property is an icon in the vibrant Design Di ...
-
Specialist, Field Service
2 days ago
CECO Environmental Dallas, United StatesJOB SUMMARY: · The Field Service Specialist serves as a subject matter expert, responsible for startup/commissioning, and resolution of technical issues. This position inspects product quality of Selective Catalytic Reduction (SCR) equipment in the field and at fabricators to en ...
-
Nutrition Services Specialist
1 day ago
MealSuite Dallas, United StatesJob Description · Job DescriptionMealSuite, an Inc. 5000 Fastest-Growing Company, is a privately owned SaaS organization with 140 team members across Cambridge, ON, Canada, Dallas, TX, USA, and Ho Chi Minh City, Vietnam. Our suite of end-to-end foodservice technology solutions he ...
-
Service Logistics Specialist
1 week ago
Support Revolution Dallas, United StatesPress Tab to Move to Skip to Content LinkSelect how often (in days) to receive an alert: Create AlertSelect how often (in days) to receive an alert:Supermicro is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise ...
-
Service Logistics Specialist
1 week ago
Super Micro Computer, Inc. Dallas, United StatesJob Req ID: 24446 · About Supermicro: · Supermicro is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop/ Big Data, Hyperscale, HPC and IoT/Embedded customers worldwide. We are the #5 fastest growing ...
-
Service Specialist II
2 weeks ago
URS Medical Dallas, United StatesJob Description · Job DescriptionURS Medical, in collaboration with Pediatric Home Service, is a friendly and professional leader in home health industry with a singular passion for and commitment to taking care of the child. As a leader in home health care, we help kids achieve ...
-
Field Service Specialist
1 week ago
Meteor Education Dallas, United StatesJob Description · Job DescriptionJOB TITLE: Field Service Specialist · DEPARTMENT: Texas Studio · REPORTS TO: Studio Team Lead · FLSA STATUS: Non-Exempt · JOB TYPE: Hourly · COMPENSATION: $17-$20/hour · **This is a remote position. However, applicants must live in the geographic ...
-
Service Logistics Specialist
1 week ago
Super Micro Computer Inc. Dallas, United StatesJob Req ID: 24446About Supermicro:Supermicro is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop/ Big Data, Hyperscale, HPC and IoT/Embedded customers worldwide. We are the #5 fastest growing company ...
National Accounts Service Specialist - Dallas, United States - Interestate Batteries
Description
Our mission is to be a trusted workplace for team members to be their whole selves at work. A company that people love and positively impacts the lives of all whom we touch.be your best self
At Interstate Batteries, you have the chance to be excellent at work and excellent at life. We know that professional success depends on personal wellbeing.
That's why we want to enrich your life with the tools and services you need to succeed in every area of your life.
Join usPurpose of Job:
Serving as the Customer Service pillar of our Enterprise system, the Account Specialist supports all of Interstate's accounts, their local Dealers/Stores, our Account Executives/Managers, Distributor partners, and other cross-functional teams.
The Specialist role serves as a critical element to keeping our accounts functioning efficiently and ensuring all transactions and service needs are met with high standards.
Account Specialist Overview:
Qualifications:
Work Environment:
Note:
We do not accept resumes from headhunters, placement agencies, or other suppliers that have not signed a formal agreement with us.
Interstate Batteries provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sex, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws.
Interstate Batteries complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.
This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Interstate Batteries expressly prohibits any form of unlawful employee harassment based on race, color, religion, gender, sex, national origin, age, genetic information, disability, or veteran status.