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    Escalations Representative- Salt Lake City, UT - AppleOne

    AppleOne
    AppleOne Salt Lake City, United States

    4 weeks ago

    AppleOne background
    Description

    Job Description

    Job DescriptionFortune 500 Company in the banking sector is looking for an Escalations representative to play a pivotal role in managing escalated customer complaints across various lines of business (LOBs). Your primary responsibility will be to meticulously research, review, and resolve customer complaints, ensuring a satisfactory outcome while upholding positive relationships with clients and stakeholders.


    Key Responsibilities:

    • Support internal and external customers with inquiries and complaints regarding financial products and services
    • Seek ways to determine appropriate course of action, conduct investigative steps to identify the issues, and process complex transactions online.
    • Perform moderately complex initiatives to resolve client issues and review complaints for regulatory and non-regulatory flags, and classify risks appropriately to ensure customer issues are addressed while maintaining compliance with internal company requirements and standards.
    • Serve as an intermediary between parties to resolve disputed matters, negotiates, and enact settlements accordingly

    Required Skills and Qualifications:

    • 6-12 months of experience in customer service, preferably within the financial sector.
    • Experience assisting clients with services is essential.
    • Strong organizational skills with the ability to multitask effectively.
    • Proficiency in researching solutions and conducting fact-finding investigations.
    • Familiarity with brokerage support and affluent clientele is advantageous.
    • Ability to work independently while also collaborating with internal teams and external partners.
    • Excellent communication and interpersonal skills, with a customer-centric approach.

    This role offers a unique opportunity to work with affluent clients within our private banking division, handling cases that require special attention and expertise.

    If you are a detail-oriented individual with a passion for providing exceptional customer service in the financial industry, we encourage you to apply and become part of our dynamic escalations team.

    #8824

    AppleOne is proud to be an Equal Opportunity Employer.

    We believe in people, and we are committed to working with people of all backgrounds and connecting them with clients and companies who share our goals of diversity and inclusiveness.

    All qualified applicants will receive consideration for employment without regard to race, religion, ancestry, color, national origin, age, gender identity or expression, genetic information, marital status, medical condition, disability, protected veteran status, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable federal, state, or local laws.

    The Know Your Rights poster is available here:

    The pay transparency policy is available here:


    For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

    We are committed to working with and providing reasonable accommodations to individuals with disabilities.

    If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

    AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.

    https:
    //e- DescriptionFounder and CEO, Janice Bryant Howroyd, is a North Carolina native who left her hometown in 1976 armed with $1500.

    Since then, she has dedicated her efforts to building an organization that is committed to keeping the humanity in Human Resources and Strategic, Inclusive Procurement.

    Mrs.

    Howroyd's commitment to excellence has grown ActOne Group to 33 countries, with over 17,000 clients and more than 2,800 employees.

    The largest woman-minority-owned workforce management company founded in the US, ActOne Group professionals bring expertise in delivering corporate HR initiatives to local and global markets.

    Mrs.

    Howroyd was selected by former President Barack Obama to serve as a White House appointee and continues to serve under the current administration as an Ambassador of Energy.

    Mrs. Howroyd gives generously through funding and advocacy for STEM education, particularly for women and minorities.

    Mrs. Howroyd leads her teams to build business success based on the ability to connect great companies with outstanding talent. Her passion for education, mentorship, and self-empowerment initiatives have earned her many professional and philanthropic recognitions. She is a sought–after speaker and media subject matter expert in her fields.

    Her book, The Art of Work:

    How to Make Work, Work for You, is available on

    Company Description

    Founder and CEO, Janice Bryant Howroyd, is a North Carolina native who left her hometown in 1976 armed with $1500.

    Since then, she has dedicated her efforts to building an organization that is committed to keeping the humanity in Human Resources and Strategic, Inclusive Procurement.

    \r
    \r
    Mrs.

    Howroyd's commitment to excellence has grown ActOne Group to 33 countries, with over 17,000 clients and more than 2,800 employees.

    The largest woman-minority-owned workforce management company founded in the US, ActOne Group professionals bring expertise in delivering corporate HR initiatives to local and global markets.

    \r
    \r
    Mrs.

    Howroyd was selected by former President Barack Obama to serve as a White House appointee and continues to serve under the current administration as an Ambassador of Energy.

    Mrs. Howroyd gives generously through funding and advocacy for STEM education, particularly for women and minorities.\r
    \r
    Mrs. Howroyd leads her teams to build business success based on the ability to connect great companies with outstanding talent. Her passion for education, mentorship, and self-empowerment initiatives have earned her many professional and philanthropic recognitions. She is a sought–after speaker and media subject matter expert in her fields.

    Her book, The Art of Work:
    How to Make Work, Work for You, is available on
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