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    Clinical Assistant- SouthPark - Charlotte, NC, United States - CHARLOTTE EYE EAR NOSE AND THROAT ASSOCIATES P A

    CHARLOTTE EYE EAR NOSE AND THROAT ASSOCIATES P A
    CHARLOTTE EYE EAR NOSE AND THROAT ASSOCIATES P A Charlotte, NC, United States

    3 weeks ago

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    Description

    The Clinical Assistant provides clinical and administrative to Providers to collaboratively ensure the delivery of high quality and compassionate care to CEENTA's patients.

    Obtain and document past medical and surgical histories, chief complaint, history of present illness (HPI), and vital signs
    Reconcile and document patient medications and allergies in the EHR system
    Assist the Provider with patient examination, treatment, and in-office procedures as needed
    Respond to patient questions and prescription refill requests via phone or in the EHR messaging system
    Manage Provider schedule(s) in the EHR system, which includes scheduling patients for appointments and in-office procedures
    Schedule patient surgeries
    Index lab reports, procedure and office notes, and outside documentation pertinent to patient care from the document management system to the EHR system
    Perform clinical room turnover/set-up and equipment sterilization
    Assist with the training and onboarding of new staff
    Maintain stock of office, clinical and clinic specific supplies and order from appropriate vendor as needed
    Ability to react calmly and effectively in emergency situations.
    Exceptional oral and writing skills.
    Ability to examine documents for accuracy and completeness.

    Clinical Knowledge Possessesthe appropriate clinical knowledge to provide safe and high-quality care to patients within the applicable scope of practice.

    Building Patient Loyalty Effectivelymeeting patient needs; building productive patient relationships; Communication Clearlyconveying information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the message.

    The broad knowledge base of Otolaryngology practice, knowledge of acute practice based on skill level and scope of practice.


    Otolaryngology Knowledge:
    Knowledge of medical equipment and instruments.
    Annual Scope Training
    Training Period
    Corporate Epic training, 6-8 weeks of on-the-job training with current CEENTA staff and Operations Manager. Check-ins and audits to evaluate competency during and after completion of training based on specific role.

    Our mission is to be the premier eye, ear, nose, and throat group providing comprehensive, quality, and ethical healthcare to all in the Carolinas; to provide a favorable environment for the delivery of healthcare; and to provide for the wellbeing of the physicians and the employees of Charlotte Eye Ear Nose & Throat Associates, P.A.

    The Clinical Assistant directly impacts CEENTA's ability to achieve its mission as they play an integral role in patient care delivery by providing by providing administrative and clinical support to the Providers.

    Education
    High school diploma or equivalent required.

    Graduate of a medical assisting program accredited by the Commission on Accreditation of Allied Health Education Programs (CAAHEP) or the Accrediting Bureau of Health Education Schools (ABHES) orsuccessful completion of one of the 3 other approved routes as defined by the American Medical Technologists ( graduate of an accredited program for an equivalent certificationpreferred.

    One to two years' experience as a medical assistant in in primary care or otolaryngology preferred.
    Certificates, Licenses, Registrations

    CurrentCertified Medical Assistant (CMA)certification from the Certifying Board of the American Association of Medical Assistants (AAM) ORRegistered Medical Assistant (RMA)certification from American Medical Technologists (AMT)or equivalent certification/licensurepreferred.

    Current Licensed Practice Nurse from the NC or SC Board of Nursing. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
    The ClinicalAssistantfunctions in amulti-specialty clinic with high patient volume.

    This role may be exposed to contagious or infectious diseases, and therefore, may be required to wear personal protective equipment at times.

    This position routinely uses standard medical office equipment as well as standard medicaldiagnosticequipment.
    Supervision

    This position reports to the Operations Manager as well as the Operations Supervisor when applicable, with clinical oversight from the Provider.

    Hours are subject to variation based upon clinic needs.
    Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
    Occasionally assists with moving or position wheel-chair bound patients, clinical equipment; up to 300lbs and office supplies up to 30 pounds
    walk; sit in front of a computer; and reach with hands and arms to assist patients and/or providers/staff
    Travel
    Occasional travel to other CEENTA clinic locations may be required.

    A typical day for the Clinical Assistant involves collaborating with and providing clinical and administrative support to the Provider to ensure the delivery of high quality, compassionate patient care.

    Theyobtain and document past medical and surgical histories, chief complaint, history of present illness (HPI), and vital signs and reconcile patient medications and allergies in the EHR system.

    They assist the Provider with patient examinations, treatments, and in-office procedures, cleaning and sterilizing rooms and equipment after each encounter.

    They perform an array of administrative duties, which includeorderingsupplies, stockingrooms,scheduling appointments,surgeries, andin-office procedures, responding topatientmessages and prescription refill requests,indexingfaxes and otherdocuments, and monitoringwork queuesin the EHR system.



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