Ophthalmic Assistant- Dr. Cervantes; Steele Creek, Fort Mill, and SouthPark - Charlotte, NC, United States - CHARLOTTE EYE EAR NOSE AND THROAT ASSOCIATES P A

Description

The Ophthalmic Technician provides clinical and administrative support to the Provider to collaboratively ensure the delivery of high quality, compassionate care to CEENTA's patients.

Obtain and document past medical and surgical histories, chief complaint, history of present illness (HPI) and vital signs.
Reconcile and document patient medications and allergies in the EHR system.

Perform preliminary ophthalmic work-up, including but not limited to: Visual Assessment, Confrontational Visual Field Testing, Pupil Assessment, Tonometry, Keratometry, Ocular Motility Testing, Glare Testing, Refractometry, Pachymetry, Lensometry, Slit Lamp Examination, Ishihara (Color) Plate Testing, Stereo Testing, Amsler Grid, Schirmer Testing.

Perform specialty testing including but not limited to OCT, Visual Fields, Topography, Biometry and Pentacam
Assist the Provider with patient examination, treatment and in-office procedures as needed.
Respond to patient questions and prescription refill requests via phone or the EHR messaging system.
Manage Provider schedule(s) in the EHR system, which includes scheduling patients for appointments, and in-office procedures.
Schedule patient surgeries.

Index lab reports, procedure and office notes and outside documentation pertinent to patient care from the document management system to the EHR system.

Perform clinical room turnover/set-up and equipment sterilization.
Maintain stock of office, clinical and clinic specific supplies and order from appropriate vendor when needed.
Assist with the training/onboarding of new staff and apprentices.
Ability to react calmly and effectively in emergency situations.
Exceptional oral and writing skills.
Ability to examine documents for accuracy and completeness.

Clinical Knowledge Possessesthe appropriate clinical knowledge to provide safe and high-quality care to patients within the applicable scope of practice.

Building Patient Loyalty Effectivelymeeting patient needs; building productive patient relationships; Communication Clearlyconveying information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the message.

Knowledge of medical equipment and instruments.
Training Period
Corporate Epic training, 6-8 weeks of on-the-job training with current CEENTA staff and Operations Manager. Check-ins and audits to evaluate competency during and after completion of training based on specific role.

Our mission is to be the premier eye, ear, nose, and throat group providing comprehensive, quality, and ethical healthcare to all in the Carolinas; to provide a favorable environment for the delivery of healthcare; and to provide for the wellbeing of the physicians and the employees of Charlotte Eye Ear Nose & Throat Associates, P.A.

The Certified Ophthalmic Technician directly impacts CEENTA's ability to achieve its mission as they play an integral role in patient care delivery, providing administrative and clinical support to the Providers.

Education
High school diploma or equivalent required.

Graduate of an International Council of Accreditation (ICA) accredited clinical training program OR completion of an International Joint Commission on Allied Health Personnel in Ophthalmology (IJCAHPO) or American Academy of Ophthalmology (AAO) independent study course preferred.

One to two years' experience as a clinical technician in an Ophthalmology or Optometry practice preferred.
Certificates, Licenses, Registrations
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The Certified Ophthalmic Assistant functions in a multi-specialty clinic with high patient volume.

This role may be exposed to contagious or infectious diseases, and therefore, may be required to wear personal protective equipment at times.

This position routinely uses standard medical office equipment as well as standard medical diagnostic equipment. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Supervision

This position reports to the Operations Manager as well as the Operations Supervisor when applicable, with clinical oversight from the Provider.

This is a non-exempt position with core hours Monday Friday, 8:00am 5:00pm. Hours are subject to variation based upon clinic needs.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
walk; sit in front of a computer; and reach with hands and arms to assist patients and/or providers/staff
Occasionally assists with moving or position wheel-chair bound patients, clinical equipment; up to 300lbs and office supplies up to 30 pounds
Travel
Travel to other CEENTA clinic locations may be required.

A typical day for the Ophthalmic Assistant involves collaborating with and providing clinical and administrative support to the Provider to ensure the delivery of high quality, compassionate patient care.

They obtain and document past medical and surgical histories, chief complaint, history of present illness (HPI), and vital signs and reconcile patient medications and allergies in the EHR system.

The Ophthalmic Assistant completes the preliminary portion of the exam including drop instillation, visual assessment, confrontational visual field testing, pupil assessment, tonometry, glare testing, refractometry, pachymetry, and lensometry, slit lamp examination, Ishihara (color) plate testing, stereo testing, Amsler Grid, Schirmer testing.

They assist the Provider with patient examinations, treatments, and in-office procedures, cleaning and sterilizing rooms and equipment after each encounter.

They perform an array of administrative duties, which include ordering supplies, stocking rooms, scheduling appointments, surgeries, and in-office procedures, responding to patient messages and prescription refill requests, indexing faxes and other documents, and monitoring work queues in the EHR system.