- Leading or assisting customers with AOG operations
- Interfacing with the parts department for warranty parts
- Communicating with vendors and supplier-customer support personnel
- Working with the Epic Engineering team for troubleshooting and solution development
- Interface with the Sales and Marketing divisions
- Customer phone support experience of any kind
- Able to calmly assess a situation and determine the appropriate course of action or person to route call to
- Able to provide a best-in-class customer experience
- Computer skills including data entry
- Abilityto multi-task
- Neat, clean business attire and attitude
- Willingness to beon-call on a rotating schedule (Able to answer phone calls)
- Ability to read and understand blueprints, drawings, wiring diagrams and system schematics (training provided)
- Ability to read and interpret maintenance manuals (training provided)
- Experience writing and proofreading technical documents is desirable
- Mechanical skills desirable
- Willingness to learn or perform maintenance, kit-proofing, redlining documents pertaining to specific maintenance tasks
- Ability to work efficiently and effectively alone with limited direction
- Authorized to legally work in the U.S. for any company without sponsorship now or in the future
- Aviation customer service experience preferred
- FAA airframe and powerplant license is preferred
- Previousaircraft maintenance experience highly desirable
- Pilot license preferred but not required
- Experience with CRM platforms, especially HubSpot, is a plus
- Experience with Garmin avionics systems is a plus
- Experience working on Epic Aircraft is desired but not required
- Customer service position with room to grow
- Competitive wages
- On-the-job training andadvancement opportunities
- Three (3) weeks of paid time off (Includes a Paid week Off Between Christmas and New Year)
- Seven (7) paid holidays
- Discretionary year-endBonus
- 100% paidhealth, vision, and dental benefits for employees & 50% for dependents
- 401K retirement plan with a3% matchingprogram
- Pay Increasesbased on performance
- Friendly team environment and fun company events
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Customer Support Specialist - Bend, United States - Epic Aircraft
Description
Job Description
Job DescriptionWHO WE ARE
Epic Aircraft, based in beautiful Bend, Oregon, is the leading designer and manufacturer of high-performance, all composite, six-seat single-engine turboprop aircraft. We're seeking talented and creative individuals who are interested in pursuing a career in the aerospace and/or composite technology industries.
WHAT YOU'LL DO
As a member of the Customer Support Team, theCustomer Support Specialist will assist customers, aircraft operators, mechanics, and service centers with aircraft-specific support questions. The Support Specialist will ensure the customer support and service experience from time of delivery until time of trade-in is second to none.This role is critical to the Epic customer ownership experience which drives brand reputation & repeat business.This role will start in the maintenance shop to gain hands-on experience with the Epic fleet. This is agreatjob for you if you are looking for a career you can grow with.Other dutiesmay include:
WHAT YOU BRING TO THE TEAM
Desirable:
WHAT'S IN IT FOR YOU
