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    Specialty Healthcare Coordinator - Mesa, United States - Pacific Dental Services

    Pacific Dental Services
    Pacific Dental Services Mesa, United States

    4 weeks ago

    Default job background
    Full time
    Description

    Responsibilities

  • Models company culture, values, standards and best operational practices based on the We Believe Behavioral Framework
  • Gain a financial commitment from the patient to start the treatment as diagnosed by the Specialist
  • Achieve proficiency in PDS system and tools, skills, and talents to assist patients in making the best possible decision for their unique wants and needs
  • Prioritization of Specialty coordination and consultation; Subject Matter Expert for treatment plans that include specialty treatment
  • Proactive management of the Specialists' schedules to ensure that they are full, staggered, balanced, and productive with appropriate paperwork for treatment completed
  • Acts as a liaison for the office and specialty teams; facilitates communication, schedule considerations, consultations, treatment plan changes, and subsequent patient care with scheduling follow up appointments with specialty, GP and hygiene
  • Understand and utilize all available financial options to give patients choices to start dentistry that fits in their budget
  • Professionally overcome common patient objections to starting treatment prior to the patient arriving for their specialty appointment
  • Obtain necessary insurance pre-authorizations for patients who need this prior to completing treatment
  • Active participant in daily morning huddles, monthly team meetings and any other meetings as required
  • Thorough understanding of Specialty goals and metrics, including additional reports used for tracking key metrics and patient care
  • Demonstrates stewardship of the PDS Brand making decisions consistent with the PDS Brand framework
  • Becomes knowledgeable on the Mouth Body Connection and supports clinical excellence through comprehensive patient care
  • Maintains an appropriate professional appearance and demeanor in accordance with company policies; addresses others professionally and respectfully
  • Ensures Compliance with Company policies, as well as State, Federal and other regulatory bodies
  • Other duties and responsibilities as assigned

    • Qualifications

  • High School Diploma or general education degree (GED)
  • Travel might be required between offices

    • Preferred

  • Prior course work or on-the-job training in the fields or dentistry, insurance, or business.

    • Knowledge/Skills/Abilities

  • Knowledge of office practices, technology applications and patient insurances
  • Results Oriented (Energetic self-starter; sets realistic goals; meets commitments; persistent, prioritizes daily to achieve results)
  • Patient Advocate (flexible and adaptive; empathetic; passionate; ethical)
  • Process Focused Operator (data driven decision-maker; detailed; organized and structured; comprehensive knowledge of all operational processes; computer proficient)
  • Financial Acumen (understands profit drivers; utilizes metrics to manage; builds the financial understanding of team members
  • Influencer (active listener/observer of behavior; creates a win/win need for change)
  • Self-motivated, reliable individual capable of working independently as well as part of a team
  • Ability to multi-task effectively without compromising the quality of the work
  • Excellent interpersonal, oral and written communication skills
  • Ability to handle and maintain extreme confidentially Patient records
  • Organized, detail-oriented individual able to work in a fast-paced environment

    • Benefits

  • Medical, dental, and vision insurance
  • Paid time off
  • Tuition Reimbursement
  • 401K
  • Paid time to volunteer in your local community
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