Healthcare Coordinator - Scottsdale, United States - Solution Based Therapeutics

Description

The Registered Nurse, also referred to as HealthCare Coordinator, is responsible for coordinating the internal and external delivery of medical-related services provided to our treatment center's clients.

The Health Care Coordinator works closely with the Residential Program Manager, Clinical Director, treating psychiatrist and external providers to ensure that orders are safely and accurately initiated, documented and delivered. The Healthcare Coordinator works collaboratively with clinical staff and provides exceptional communication, accuracy, attention-to-detail, follow-up, organization and documentation of care, treatment and services.

Essential Functions and Responsibilities

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

The requirements listed must be representative of the knowledge, skills, minimum education, training, licensure, experience, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Serve as the primary Nurse for the Residential Behavioral Health Facility & Outpatient

Treatment Center.

• Maintain adherence to medical/nursing procedures that adhere to the OP and RBHF compliance with AZ Department of Health Services LIC requirements.

• Updates policy and procedures, in collaboration with the Clinical Director, as required and in

accordance with the Arizona Administrative Code.

• Implements and delivers health care management services for clients at our RBHF and OP

facilities. This includes providing feedback and supporting policy's related to medication-

management, physical health care coordination, and other medical services as required.

• Completes or provides support with the initial health assessment for all clients present for

admission.

• Provide on-site and on-call services for the RBHF

• Ensures clients who admit to the facility are supported with coordinating nursing, medical,

health-related or ancillary services, as indicated.

• Supports Infection Control practices and maintains a clean and safe environment.

• Communicates with physicians regarding changes in clients' care or presentation and facilitates follow through needs for doctor's recommendations and referrals.

• Facilitates the coordination of care for clients between hospitals and emergency departments

for new and established residents and schedules or ensures scheduling of follow-up

appointments as recommended by the doctor.

• Support with establishing care with appropriate physicians within one week of new client intake.

• Tracks clients' physician appointments, schedules appointments, and ensures proper follow up.

• Communicates with physicians to obtain proper documentation for all medical and dental

appointments.

• Coordinate lab work (blood work) as requested by clients' doctors.

• Organizes, arranges-for, and/or transports residents to medical/dental or lab work

appointments as needed.

• Coordinate with admissions team and client's family regarding healthcare needs for new intakes upon admission.

• Communicates with the residents' clinical team and families regarding insurance.

• Observes residents to monitor activities and behavior, and documents notable behaviors,

medical and medication behaviors, and rules violations. Provide one-to-one supervision for any

resident at risk.

• Communicate effectively and promptly with members of the entire treatment team via shift

reports, email, phone call, etc.

• May work evenings, weekends, and holidays as needed.

• Facilitate medication support groups for clients.

• Supervise and document dissemination of medication through daily med line and weekly

medication pick up appointments.

• Maintain the accurate documentation of the Medication Administration Record for each client.

• Document, count, and control medications, petty cash, credit card receipts.

• Basic administrative support, such as phones, faxes, correspondence via email, filing, etc.

• Crisis management and intervention within accepted behavior management principles and as

directed by clinical team.

• Fully understand and maintain policies regarding professional ethics, including appropriate

boundaries and patient confidentiality; monitor documents according to company and HIPAA

policies.

• Professionally, ethically, and compassionately relates to clients, families, referral sources and

staff at all times. Knowledge of current legal standards pertaining to professional practice,

reporting requirements, professional boundaries, and relate issues.

• Meet timeliness expectations of completing work as scheduled, demonstrating self-paced

performance and adjusting priorities as needed.

• Meet quality expectations of accuracy, completeness, and responsiveness to feedback.

• Write clear and concise statements summarizing client's feelings, presentation and response in clinically significant encounters.

• Model appropriate interpersonal relationships, emotional regulation, and boundaries.

• Model and reinforce positive behaviors of clients, and promotes social interaction by conversing with them, participating in activities with them, etc.

• Reports any immediate safety hazards to appropriate supervisory personnel or maintenance

personnel.

• Report resident abuse and neglect.

• Attend and participate in assigned and required trainings, supervisions, and weekly meetings.

• Ability to demonstrate awareness and respect for cultural, lifestyle, age, gender, and sexual

orientation diversities of clients and staff; apply knowledge of age, gender, and multi-cultural

counseling skills.

• Performs other related duties as assigned.

Minimum Qualifications

• Registered Nurse, licensed verification required

• Experience in behavioral or mental health setting preferred.

• If the employee does not have the required experience, they shall participate in a specific plan

of supervision and in-service training to perform the job.

• Experience with crisis-management and de-escalation techniques.

• Specific, required, current, and active licensure, registration, or certification must be maintained in good standing.

• Preferred candidates should have sound understanding of mental illness, co-occurring disorders and milieu therapy.

• Proficient computer skills and ability use various software programs.

• Have a valid driver's license in good standing and auto insurance.

• Successfully complete drug screen and comprehensive background check.

• Ability to multi-task in a fast-paced work environment.

• Ability to work evenings, nights and weekends as needed. Flexibility and adaptability in schedule are essential.

Physical Demands

These physical demands are representative of the physical requirements necessary for an employee to successfully perform the essential functions of the job. Reasonable accommodation can be made to enable people with disabilities to perform the described essential functions.

• The employee must occasionally lift and/or move up to 50 pounds.

• Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.

• While performing the duties of this job, the employee is regularly required to sit; use hands to

finger, handle, or feel; reach with hands and arms and talk or hear. The employee is frequently

required to walk. The employee is occasionally required to stand.

• While performing the responsibilities of the job, the employee is required to talk and hear.

Work Environment

These work environment characteristics are representative of the environment the jobholder will

encounter while performing the responsibilities of the job. Reasonable accommodations may be made to enable people with disabilities to perform the essential functions of the job.

• While performing the duties of this job, the noise level in the work environment is usually quiet to moderate.

Primary Work Schedule:

M-F 7am-3pm

With some weekend days and some on-call phone support.