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    Technical Support Specialist - Phoenix, United States - Compri Consulting

    Compri Consulting
    Compri Consulting Phoenix, United States

    3 weeks ago

    Default job background
    Technology / Internet
    Description

    Corporate Technical Support – Remote but must live in AZ

    Duration – 6-12 months

    Pay - $25/hr

    Day to day

    • Provides technical support by applying basic understanding of computer systems, products, and services.
    • Helps maintain information technology service, functionality and user satisfaction by answering questions and/or resolving routine problems.
    • Provides technical support by applying basic understanding of computer systems, products and services in one of the following areas: help desk, PC/desktop systems or computer operations.
    • Supports business operations by providing technical support and delivering reliable high-performance applications and technical services.
    • Monitors and controls systems, applications or equipment.
    • Resolves issues regarding operations, including installations, setups, error messages, on-line transactions, system status or downtime procedures.
    • Ensures user satisfaction by diagnosing and quickly resolving issues using established guidelines.
    • Takes the necessary steps to recognize, research, isolate and resolve problems.
    • Escalates more complex problems as appropriate.
    • Maintains service and proper systems function by interacting with network services, software systems engineering, applications development or other information systems contacts to identify and resolve problems.
    • Provides accurate documentation of issues and activity by maintaining a trouble shooting tracking log.
    • Provides accurate accountability and shift transition.

    Experience/Education/Skills

    • Minimum 12 to 18 months related experience in area of specialty.
    • Proven customer service experience.

    Education

    • High School degree or equivalent certification.
    • College level course work in Computer Science, Data Processing or related field.

    Skills

    • Basic proficiency in Microsoft Office Suite.
    • May require intermediate proficiency in a particular application or applications.
    • May require technical skills in any combination of the following areas: Networks transmitting Voice/Data/Fax and LAN/WAN communications, TCP/IP or VSAT; SCAT, LYNX, Peoplesoft, CPM, Goldmine; A+, Net+.
    • May require familiarity with telecommunications, PC, mainframe or other information systems equipment.

    Compri values diversity and provides equal employment opportunities to all employees and applicants for employment. Compri prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

    Compri Consulting has been excelling in IT solutions since 1992. We firmly believe in the importance and value of people and personal relationships. Our organized and unique approach has yielded quality results time after time. For additional Compri job opportunities, please check out

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