Customer Service Representative - McComb, United States - Quipt Home Medical

Quipt Home Medical McComb, United States

1 week ago

Description

Job Description

Job DescriptionDescription:

Quipt Home Medical is a rapidly growing leader in the provision of clinical respiratory equipment and service in the durable medical equipment industry. We are looking for driven individuals to come grow with us.

Position: Customer Service Representative

Position Reports To: Branch Manager/CSR Director

Branch: Thrift Home Medical, a subsidiary of Quipt Home Medical

Position Summary

As a Customer Service Representative, you are a direct point of contact for any patient, care giver, referral source, or commercial account that contacts Care Medical either in person, over the telephone or via the internet, to provide equipment and/or services. All CSSs are able to interact with customers to provide information in response to inquiries about products or services and to handle and resolve any complaints. A CSS is to receive, qualify, and process, according to procedure, all customer orders in a timely, efficient, accurate, and courteous manner. A CSS is often involved in investigating and responding to customer inquiries regarding shipments, products, deliveries and complaints.

Let's start with what's important to you. The Benefits.....

Medical Insurance- multiple plans to choose from
Dental & Vision Insurance
Short Term Disability & Long Term Disability Options
Life Insurance
Generous PTO plan
Paid Holidays
401K
401K match
Competitive Pay

Essential Responsibilities:

Have a comprehensive understanding of the following:

All products we carry
Companywide Policies, Procedures, Standards, Specifications, Guidelines and Training Programs
Basic Brightree Functions
Proper Intake Procedures
Insurance Verification and Eligibility
CMN Requirements and Prior Authorizations
Documentation Requirements of the Equipment
Patient's Financial Responsibilities (Deductible, Co-Insurance, Co-Pay, ABN/Upgrade)
Difference Between Verbal, Written and WOPD orders
Complaint Resolution Procedures
Answers the telephone using the company's professional greeting and taking complete, accurate and detailed messages. Transfers callers to appropriate person or voice mail number.
Greets all visitors coming on their arrival. Ensure that they are properly directed to the appropriate personnel who might assist them.
Distributes mail daily and monitors the fax machine for incoming transmissions. Distributes correspondence to appropriate personnel or mailbox depending on the priority of the correspondence.
Qualify orders by identifying the customer's diagnosis and insurance coverage and ensure verification of the necessary insurance reimbursement information to process the third party billing when appropriate. Informs customers of financial responsibility.
Inputs customers' orders or changes into the computer system timely. Processes work order and necessary paperwork as well as prescriptions for physicians.
Arranges for convenient customer delivery/pickup time with patient and/or caregivers. Conveys orders to Clinical Specialists and/or delivery personnel.
Handles customer complaints courteously using appropriate techniques, problem solving skills and follow-up logs.
Audits, confirms and files all deliveries, pick-up or exchange paperwork daily. Reviews various edit reports to assure accuracy.
Tracks active rentals, automatic reorders, and concentrator maintenance, processing in a timely as per policy and procedure.
Obtains appropriate prior authorization number and time frame from appropriate third party payer. Logs information into database.
Obtains verbal and written orders from physicians, discharge planners and other healthcare professionals as needed.
Ensure that all assigned procedures, including but not limited to, billing, posting, insurance, denials, inquiries, orders, and paperwork are processed in an accurate and timely manner.
All patient files and information are maintained and current at all times.
Participates in company training programs
Demonstrates excellent oral and written communication skills with referrals, handling complaints and qualifying orders.
Timely filing of all necessary paperwork into patient charts.
Assist in working various computer reports for quality assurance.
Instruct the customer or caregiver in the proper and safe use of all equipment delivered in the store and provide each customer with the appropriate PIC sheet or other instructional material. Obtain required signatures and provide customers with a copy of the signed Delivery and Customer Information Checklists.
Strict adherence to all company policies and procedures.
Performs schedules hours, staggered shifts in accordance to the needs of the company.
Perform all above duties in other company locations when required.
May perform other duties not specifically listed in this position description as assigned by supervisor.
Continually strive to develop your knowledge and skills in all areas of your job.

Requirements:

Position Qualifications

High School Diploma or equivalent
Previous experience in a Clerical or Customer Service environment
Knowledge of Microsoft Office (Word, Excel) etc.
Proficient general office skills (typing, computer, fax, filing, multiple phone line)
Neat personal appearance with pleasing manner and interpersonal skills · Strong communication skills with capacity to make independent decisions · Medicare/Medicaid and insurance billing, bookkeeping or medical office experience preferred

Continuing Education

As designated by management to include company in services and off-site training programs as appropriate to industry and position.

FLSA Status

Non-Exempt

Licenses, etc.

None

customer service representative

1 week ago

Family Dollar McComb, United States

Family Dollar LASALLE ST [Retail Associate / Cashier / Team Member] As a Customer Service Representative at Family Dollar, you will: Be responsible for providing exceptional service to customers; Greet customers and assist them with selection of merchandise; Complete cash registe ...
Customer Service Representative

3 weeks ago

A B May McComb, United States

Overview: · Looking to TRADE UP to a better opportunity? Southern Air of Mississippi has an exciting opportunity for a Customer Service Representative. This position pays $14-$18 per hour with various schedule options · Why join THIS team? · Medical, Prescription, Dental, Visi ...
Customer Service Representative

3 weeks ago

BlueWave Solutions Osyka, United States

Customer Service Representative (m/f/d) · Full-time · For over 25 years, our focus has been on the world of filters. We are a family-owned medium-sized company that has been on a steady growth path since its founding and enjoys an excellent reputation in its industry. Thanks to o ...
customer service representative

3 weeks ago

Family Dollar Summit, United States

Family Dollar HIGHWAY 44 NE [Retail Associate / Cashier / Team Member] As a Customer Service Representative at Family Dollar, you will: Be responsible for providing exceptional service to customers; Greet customers and assist them with selection of merchandise; Complete cash regi ...
customer service representative

2 weeks ago

Family Dollar Magnolia, United States

Family Dollar - 115 N CLARK AVENUE [Retail Associate / Cashier / Team Member] As a Customer Service Representative at Family Dollar, you will: Be responsible for providing exceptional service to customers; Greet customers and assist them with selection of merchandise; Complete ca ...
customer service representative

1 day ago

Family Dollar Bogue Chitto, United States

Family Dollar US HIGHWAY 51 SE [Retail Associate / Cashier / Team Member] As a Customer Service Representative at Family Dollar, you will: Be responsible for providing exceptional service to customers; Greet customers and assist them with selection of merchandise; Complete cash r ...
customer service representative

1 day ago

Family Dollar Smithdale, United States

Family Dollar US-98 [Retail Associate / Cashier / Team Member] As a Customer Service Representative at Family Dollar, you will: Be responsible for providing exceptional service to customers; Greet customers and assist them with selection of merchandise; Complete cash register tra ...
Customer Service Representative

1 week ago

Staffing Remedy Kentwood, United States

About the job Customer Service Representative · This is a remote position. · At Synergy customer service is our specialty. With our large diverse and rewarding database of clients, we have an opportunity ready just for you. · The ideal Customer Service Representative (CSR) is ...
customer service representative

2 weeks ago

Family Dollar Brookhaven, United States

Family Dollar - 934 JACKSON LIBERTY DR. SW [Retail Associate / Cashier / Team Member] As a Customer Service Representative at Family Dollar, you will: Be responsible for providing exceptional service to customers; Greet customers and assist them with selection of merchandise; Com ...
customer service representative

3 weeks ago

Family Dollar Monticello, United States

Family Dollar - 713 EAST BROAD STREET [Retail Associate / Cashier / Team Member] As a Customer Service Representative at Family Dollar, you will: Be responsible for providing exceptional service to customers; Greet customers and assist them with selection of merchandise; Complete ...
customer service representative

1 week ago

Family Dollar Meadville, United States

Family Dollar - 163 MAIN STREET E [Retail Associate / Cashier / Team Member] As a Customer Service Representative at Family Dollar, you will: Be responsible for providing exceptional service to customers; Greet customers and assist them with selection of merchandise; Complete cas ...
customer service representative

1 week ago

Family Dollar Kentwood, United States

Family Dollar - 512 AVENUE G [Retail Associate / Cashier / Team Member] As a Customer Service Representative at Family Dollar, you will: Be responsible for providing exceptional service to customers; Greet customers and assist them with selection of merchandise; Complete cash reg ...
Customer Service Representative

6 days ago

Havepurpose Brookhaven, United States Full time

**Customer Service Representative - Full Time** · **Location:** Brookhaven, MS, US, 39601 **Company:** Purpose Financial * Competitive Wages · Bonus Potential · Life/Health Benefits · 401(k) Savings Plan · Educational Assistance · Paid Vacation/Holidays · Great Schedules ...
Customer Service Representative

3 weeks ago

Altium Packaging Kentwood, United States

Location Address: · 303 Frontage Road, Kentwood, Louisiana 70444 · Work Shift: · 8hr-1st Shift (United States of America) · Altium Packaging, Our Culture Differentiates Us We incorporate our Guiding Principles into all aspects and at all levels of the organization and use the ...
Customer Service Representative

2 weeks ago

Altium Packaging Kentwood, United States

Location Address: · 303 Frontage Road, Kentwood, Louisiana 70444 · Work Shift: · 8hr-1st Shift (United States of America) · Altium Packaging, Our Culture Differentiates Us We incorporate our Guiding Principles into all aspects and at all levels of the organization and use them as ...
Server - Quick Service Restaurant

1 week ago

Buffalo Services McComb, United States

Job Description · Job DescriptionServer for a Quick Service Restaurant · We are looking for a highly motivated individual to join our team Your responsibilities will consist of, but not limited to: · Welcoming customers · Register transactions on a POS system · Cash handling · Cl ...
Team Member

1 week ago

Tractor Supply Mccomb, United States

Overall Job Summary · This position is responsible for interacting with customers and team members, supporting selling initiatives and performing assigned tasks, while providing legendary customer service. · Essential Duties and Responsibilities (Min 5%) · * Maintain regular and ...
Team Member

1 week ago

Tractor Supply Company McComb, United States

Team Member (Cashier/Sales Associate/Retail) · $ $13.60/ hour · **Overall Job Summary** · This position is responsible for interacting with customers and team members, supporting selling initiatives and performing assigned tasks, while providing legendary customer service. · **Es ...
Server - Quick Service Restaurant

3 weeks ago

Buffalo Services McComb, United States

Server for a Quick Service Restaurant · We are looking for a highly motivated individual to join our team Your responsibilities will consist of, but not limited to: · Welcoming customers · Register transactions on a POS system · Cash handling · Cleaning around registers · S ...
Part Time Nabisco Retail Merchandiser/Stocker

2 weeks ago

Mondelez International McComb, United States Part time

Job Description · Join our Mission to Lead the Future of Snacking at Mondelēz International · Part Time Nabisco Retail Merchandiser · Join our team of Part Time Nabisco Merchandiser and fulfill the merchandising needs of our customers through communication & relationship building ...