-
Customer Service Representative
2 weeks ago
Staffing Remedy Kentwood, United StatesAbout the job Customer Service Representative · This is a remote position. · At Synergy customer service is our specialty. With our large diverse and rewarding database of clients, we have an opportunity ready just for you. · The ideal Customer Service Representative (CSR) is ...
-
customer service representative
2 weeks ago
Family Dollar Kentwood, United StatesFamily Dollar - 512 AVENUE G [Retail Associate / Cashier / Team Member] As a Customer Service Representative at Family Dollar, you will: Be responsible for providing exceptional service to customers; Greet customers and assist them with selection of merchandise; Complete cash reg ...
-
Customer Service Representative
4 weeks ago
Altium Packaging Kentwood, United StatesLocation Address: · 303 Frontage Road, Kentwood, Louisiana 70444 · Work Shift: · 8hr-1st Shift (United States of America) · Altium Packaging, Our Culture Differentiates Us We incorporate our Guiding Principles into all aspects and at all levels of the organization and use the ...
-
Customer Service Representative
4 weeks ago
BlueWave Solutions Osyka, United StatesCustomer Service Representative (m/f/d) · Full-time · For over 25 years, our focus has been on the world of filters. We are a family-owned medium-sized company that has been on a steady growth path since its founding and enjoys an excellent reputation in its industry. Thanks to o ...
-
customer service representative
2 weeks ago
Family Dollar McComb, United StatesFamily Dollar LASALLE ST [Retail Associate / Cashier / Team Member] As a Customer Service Representative at Family Dollar, you will: Be responsible for providing exceptional service to customers; Greet customers and assist them with selection of merchandise; Complete cash registe ...
-
customer service representative
3 weeks ago
Family Dollar Independence, United StatesFamily Dollar - 719 W RAILROAD AVE [Retail Associate / Cashier / Team Member] As a Customer Service Representative at Family Dollar, you will: Be responsible for providing exceptional service to customers; Greet customers and assist them with selection of merchandise; Complete ca ...
-
Customer Service Representative
1 week ago
Joyce Jones - State Farm Agent Hammond, United StatesJob Description · Job DescriptionPosition Overview · Successful State Farm Agent is seeking a qualified professional to join their winning team for the role of Customer Service Representative - State Farm Agent Team Member. We seek an energetic professional interested in helping ...
-
Customer Service Representative
4 weeks ago
A B May McComb, United StatesOverview: · Looking to TRADE UP to a better opportunity? Southern Air of Mississippi has an exciting opportunity for a Customer Service Representative. This position pays $14-$18 per hour with various schedule options · Why join THIS team? · Medical, Prescription, Dental, Visi ...
-
Customer Service Representative
2 weeks ago
Quipt Home Medical McComb, United StatesJob Description · Job DescriptionDescription:Quipt Home Medical is a rapidly growing leader in the provision of clinical respiratory equipment and service in the durable medical equipment industry. We are looking for driven individuals to come grow with us. · Position: Customer S ...
-
Doug Johnson - State Farm Agency Hammond, United StatesJob Description · Job DescriptionPosition Overview · Successful State Farm Agent is seeking a qualified professional to join their winning team for the role of Licensed Customer Service Representative - State Farm Agent Team Member. Active Property and Casualty license is require ...
-
customer service representative
3 weeks ago
Family Dollar Magnolia, United StatesFamily Dollar - 115 N CLARK AVENUE [Retail Associate / Cashier / Team Member] As a Customer Service Representative at Family Dollar, you will: Be responsible for providing exceptional service to customers; Greet customers and assist them with selection of merchandise; Complete ca ...
-
Guest Services Representative
3 weeks ago
Aveda Arts & Sciences Institute Hammond, United StatesJob Overview: · Aveda Arts and Sciences Institutes are seeking to hire Full Time Guest Services Representatives in our Call Center · Ideal candidates are: interested or experienced in servicing inbound and outbound calls from guests requesting to make, rebook, cancel appointments ...
-
customer service representative
6 days ago
Family Dollar Smithdale, United StatesFamily Dollar US-98 [Retail Associate / Cashier / Team Member] As a Customer Service Representative at Family Dollar, you will: Be responsible for providing exceptional service to customers; Greet customers and assist them with selection of merchandise; Complete cash register tra ...
-
customer service representative
4 days ago
Family Dollar Folsom, United StatesFamily Dollar HIGHWAY 25 [Retail Associate / Cashier / Team Member] As a Customer Service Representative at Family Dollar, you will: Be responsible for providing exceptional service to customers; Greet customers and assist them with selection of merchandise; Complete cash registe ...
-
customer service representative
4 weeks ago
Family Dollar Albany, United StatesFamily Dollar HIGHWAY 43 [Retail Associate / Cashier / Team Member] As a Customer Service Representative at Family Dollar, you will: Be responsible for providing exceptional service to customers; Greet customers and assist them with selection of merchandise; Complete cash registe ...
-
customer service representative
4 weeks ago
Family Dollar Franklinton, United StatesFamily Dollar - 727 WASHINGTON ST [Retail Associate / Cashier / Team Member] As a Customer Service Representative at Family Dollar, you will: Be responsible for providing exceptional service to customers; Greet customers and assist them with selection of merchandise; Complete cas ...
-
customer service representative
2 weeks ago
Family Dollar Hammond, United StatesFamily Dollar HWY 190 E [Retail Associate / Cashier / Team Member] As a Customer Service Representative at Family Dollar, you will: Be responsible for providing exceptional service to customers; Greet customers and assist them with selection of merchandise; Complete cash register ...
-
customer service representative
4 weeks ago
Family Dollar Summit, United StatesFamily Dollar HIGHWAY 44 NE [Retail Associate / Cashier / Team Member] As a Customer Service Representative at Family Dollar, you will: Be responsible for providing exceptional service to customers; Greet customers and assist them with selection of merchandise; Complete cash regi ...
-
dotd enforcement agent 1/2/3
2 weeks ago
Louisiana Department of State Civil Service Kentwood, United StatesDOTD ENFORCEMENT AGENT 1/2/3 -- KENTWOOD SCALES · Print ) · Apply · DOTD ENFORCEMENT AGENT 1/2/3 -- KENTWOOD SCALES · Salary · $3, $5,620.00 Monthly · Location · Kentwood, LA · Job Type · Classified · Job Number · 52/ /DEA123/ DT · Department · DOTD-Engineering & Operations · ...
-
Alexis Ducorbier - State Farm Agent Hammond, United StatesJob Description · Job DescriptionBenefits:Bonus based on performance · Health insurance · Opportunity for advancement · Paid time off · Training & development · ROLE DESCRIPTION: · Alexis Ducorbier - State Farm Agent is seeking a qualified and empathetic professional for the role ...
Customer Service Representative - Kentwood, United States - Altium Packaging
Description
Location Address:
303 Frontage Road, Kentwood, Louisiana 70444
Work Shift:
8hr-1st Shift (United States of America)
Altium Packaging, Our Culture Differentiates Us We incorporate our Guiding Principles into all aspects and at all levels of the organization and use them as a framework for decision-making.
Our Guiding Principles
Act with Integrity & in Compliance
Drive Value Creation
Be Disciplined Entrepreneurs
Focus on the Customer
Act with Humility
Treat others with Dignity and Respect
Seeking Fulfillment in your Work
As a primary contact with the customer, the Customer Service Representative will have responsibility to ensure orders are accurately entered, processed, and tracked in Altium systems.
This position will be responsible for facilitating timely shipping, including solicitation of freight quotes, compiling all shipping documents and labeling said shipments.
Role will include, but is not limited to the following:Customer satisfaction:
Answers all incoming customer calls and emails in a professional and courteous manner in 24 to 48 hrs.
Reply to customer escalations by phone within the same day and escalated to CFS as needed.
Sends customer order confirmations and manages customer communications
Liaison with customer and production
Order Management:
Promptly enters new orders into the ERP system and confirms receipt of order with customers
Enters and/or escalates pending PMG/DMG requests
Enters credit order entry (debit order only)
Communicates to plant logistics personnel of any new or changes to existing shipments
Uses the plants schedule to determine which orders are ready or will be late then notifies customers of order details via email or by phone
Email A/R to release orders on credit hold
Acts as a liaison with the quality manger and plant logistics personnel to ensure a successful return to initiate credit (if appl.)
Creates and updates customer reports in Business Objects and/or Syteline reporting
Completes RMA and manages the communication of the return
Pushes end of month inventory by contacting customers and arranges pick up with shipper
Tracks Storage and other miscellaneous fees
Continuous Improvement:
Drive NPS participation
Raise internal escalations
Validates EDI order accuracy
Attends weekly calls with CFS to discuss issues, learn about and share best practices with CSRs
Provides training to other members of the customer service team, as requested by CFS
CRM Management:
Inputs customer feedback into CRM system
Tracks service issues from opening to resolution
Manages customer contact list including adding ship-to details.
Completing structured AMR calls
Forecasting & Inventory:
Creates and updates customer reports in Business Objects and/or Syteline reporting.
Completes RMA and managing the communication of the return
QUALIFICATIONS:
The requirements listed below are minimum requirements for the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
High school or GED required. Associate degree preferred.
Three+ years of experience in order entry and customer service in a manufacturing environment to include experience with customer relationships.
Skills :
Ability to partner with internal and external customers to include plant operations.
Ability to communicate both written and verbally with all levels of external and internal customers.
Demonstrated proficient computer skills to include Office 365 (Excel, Word, Power Point) in addition to order management systems.
Ability to effectively assess situations and make appropriate decisions in a timely manner.
Ability to focus on fine details.
Strong problem-solving skills.
Ability to manage multiple priorities & meet deadlines.
Strong interpersonal skills.
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Reasonable accommodation may be made to enable individuals with disabilities who are otherwise qualified to safely perform the essential functions of the job, unless such accommodation would impose an undue hardship on the Company.
Position requires sitting, standing, walking plant floors. Up to 5% Travel.WORK ENVIRONMENT:
While performing the duties of this job, the employee is regularly exposed to moving mechanical parts in a production environment.
Work Space:
First 90 days and until transfer of knowledge is complete, CSR will be working in the plant.
After 90 days and transfer of knowledge is complete, CSR will be Hybrid: working from a plant 3 days and Work from home 2 days a week.
We Believe in Rewarding our Most Important Resource – Our People We show our commitment to Total Rewards by providing a competitive, comprehensive benefits package.
In addition to medical, dental and vision plans, company holidays and vacation days, tuition reimbursement, learning and training opportunities, bonus potential, and a 401(k) plan with company contributions, Altium Packaging locations offer rewards and recognition programs and opportunities to make a difference in the community.
EEO Statement
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.
We are the National Leader in a Stable, Growing Industry
Altium Packaging is a leading developer and manufacturer of rigid plastic packaging solutions in North America. We serve a diverse customer base in the dairy, household chemicals, food/nutraceuticals, industrial/specialty chemicals, water, pharmaceuticals, and beverage/juice segments.
With 64 rigid plastic packaging manufacturing facilities, two recycled resins facilities, and 3,000 employees, Altium Packaging has an integrated network that consistently delivers reliable and cost-effective packaging and recycled resin solutions to meet the needs of a wide range of customers.
From its state-of-the art Studio PKGTM, to the recycling technologies of Envision Plastics, to its experienced manufacturing teams across its network, Altium Packaging delivers high performance, cost-effective solutions.
