-
Guest Services Agent
1 week ago
PM Hotel Group Raleigh, United StatesThe Sheraton Raleigh Hotel, located in Downtown Raleigh, nestled in the entertainment district, is actively looking for our next exceptional Guest Services Agent. All associates are offered an array of benefits, and competitive wages, based on eligib Guest Service, Agent, Guest, ...
-
Guest Services Agent
1 week ago
PM Hotel Group Raleigh, United StatesThe Sheraton Raleigh Hotel, located in Downtown Raleigh, nestled in the entertainment district, is actively looking for our next exceptional Guest Services Agent. · All associates are offered an array of benefits, and competitive wages, based on eligibility, including: · * Medica ...
-
Guest Services Agent
1 week ago
PM Hotel Group Raleigh, United StatesThe Sheraton Raleigh Hotel, located in Downtown Raleigh, nestled in the entertainment district, is actively looking for our next exceptional Guest Services Agent. · All associates are offered an array of benefits, and competitive wages, based on eligibility, including: · Medica ...
-
Guest Services Agent
1 week ago
PM Hotel Group Raleigh, United StatesThe Sheraton Raleigh Hotel, located in Downtown Raleigh, nestled in the entertainment district, is actively looking for our next exceptional Guest Services Agent. · All associates are offered an array of benefits, and competitive wages, based on eligibility, including: · Medica ...
-
Guest Services Agent
1 week ago
PM Hotel Group Raleigh, United States Full timeJob Details · Description · The Sheraton Raleigh Hotel, located in Downtown Raleigh, nestled in the entertainment district, is actively looking for our next exceptional Guest Services Agent. · All associates are offered an array of benefits, and competitive wages, based on elig ...
-
Customer Service/Agent
2 days ago
Independent Insurance Agents of North Carolina Raleigh, United StatesWho we are:We are an independent property/casualty insurance agency starting our thirtieth year in Raleigh, NC. Our staff is a tight group with seventy combined years of experience. Our number one goal is to be the best advocate we can be for our clients. We partner with non-prof ...
-
Guest Service Agent| Full time
3 days ago
Pyramid Global Hospitality Raleigh, United States Full timeProperty · About Us · At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commit ...
-
Senior Real Estate Services Agent
1 week ago
HDR Raleigh, United StatesAbout Us · At HDR, we specialize in engineering, architecture, environmental and construction services. While we are most well-known for adding beauty and structure to communities through high-performance buildings and smart infrastructure, we provide much more than that. We cre ...
-
Guest Service Agent| Full time
4 days ago
The StateView Hotel Raleigh, United States Full timeAbout Us: · At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a P ...
-
Guest Service Agent/Night Auditor
1 week ago
CARPS LLC Raleigh, United States Part timeJob Details · Level · Experienced · Job Location · NC - Raleigh, NC · Job Category · Hospitality - Hotel · Description · The critical function of any hotel is to provide a reliable, comfortable, accurate, trouble-free experience in sleeping accommodations. The GSA must und ...
-
Guest Service Agent/Night Auditor
1 week ago
RALLOT 1 LLC Raleigh, United StatesJob Details · Level · Experienced · Job Location · NC - Raleigh, NC · Description · The critical function of any hotel is to provide a reliable, comfortable, accurate, trouble-free experience in sleeping accommodations. The GSA must understand how the standards of our hotel, ...
-
Guest Services Agent
4 days ago
Wyndham Hotels & Resorts Cary, United States** Guest Services Agent** · Location: Cary, NC, US, 27518 · Property Name: La Quinta by Wyndham Raleigh - Cary Req Id: 18781 · La Quinta by Wyndham is now seeking a Guest Services Agent to join our team at the La Quinta by Wyndham Raleigh - Cary location in Cary , North Caroli ...
-
Remote Customer Service Agents
5 days ago
Get 2 Travel Llc Knightdale, United StatesJob Description · Job DescriptionLooking for experienced travel agents and reliable customer service agents that can work from home. Must have own computer, internet and landline phone. Must pass background check and training. Training provided. · Bilingual a plus · Company Descr ...
-
Guest Services Agent
4 days ago
Wyndham Hotels & Resorts Durham, United States** Guest Services Agent** · Location: Durham, NC, US, 27713 · Property Name: La Quinta by Wyndham Raleigh-Durham Southpoint Req Id: 15692 · La Quinta by Wyndham is now seeking a Guest Services Agent to join our team at the La Quinta by Wyndham Raleigh-Durham Southpoint locatio ...
-
Ramp Service/Ground Service Agents
3 days ago
Dnata Morrisville, United StatesOverview · dnata is hiring Ground Service Agents at RDU Airport · Pay Rate $15.50/hr. · Part time 12:30pm-4:30pm · (Monday, Tuesday, Thursday, Friday, and Saturday work days; Wednesday and Sunday off) · * Weekly pay, 401K, paid time off, paid training and company uniforms * · We ...
-
Customer Service Agent
1 week ago
Paymentshield Limited Durham, United States**Job Details** · **Description** · Assist, direct and monitor all persons entering and leaving the facility property. · Keep accurate log books, as required. · Direct emergency personnel arriving on facility property and maintain flow of traffic during emergencies, such as f ...
-
Ground Service Agent Supervisor
1 week ago
dnata Morrisville, United StatesOverview · dnata is hiring a Ground Service Agent Supervisor at RDU Airport · Pay Rate $21.00/hr · * Weekly pay, 401K, paid time off, paid training and company uniforms * · We are "Reconnecting a Better World" through our best-in-class team of dedicated, passionate, and highly tr ...
-
Ramp Service Lead Agent RDU
3 days ago
TREGO DUGAN AVIATION of GRAND ISLAND, Inc. Morrisville, United StatesTrego / Dugan Aviation has an Airline Ground Handling opportunity at the Manchester-Boston Regional Airport (RDU) for a lead ramp agent. · Lead Airline Ramp Agent Must have a Valid Driver's License · Must pass a 10 year background check and pre-employment drug test. · Availab ...
-
Chris Mervin State Farm Insurance Agency Cary, United StatesJob Description · Job DescriptionAre you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you State Farm agents market only State Farm insurance ...
-
Receptionist - State Farm Agent Team Member
1 week ago
Amanda Hagood - State Farm Agent Raleigh, United StatesPosition Overview · Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you State Farm agents market only State Farm insurance and financia ...
Guest Services Agent - Raleigh, United States - Wyndham Hotels & Resorts
Description
** Guest Services Agent**
Location: Raleigh, NC, US, 27612
Property Name: La Quinta by Wyndham Raleigh - Crabtree Req Id: 16635
La Quinta by Wyndham is now seeking a Guest Services Agent to join our team at the La Quinta by Wyndham Raleigh - Crabtree location in Raleigh , North Carolina .
**Job Summary**
The Guest Service Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.
**Education & Experience**
College course work in related field helpful.
Experience in a hotel or a related field preferred.
High School diploma or equivalent required.
Computer experience required.
Customer Services experience preferred.
**Physical Requirements**
Flexible and long hours sometimes required.
Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
Ability to stand during entire shift.
**General Requirements**
Maintain a warm and friendly demeanor at all times.
Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
Must be able to multitask and prioritize departmental functions to meet deadlines.
Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
Attend all hotel required meetings and trainings.
Maintain regular attendance in compliance with Wyndham Hotels & Resorts Standards, as required by scheduling, which will vary according to the needs of the hotel.
Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
Comply with Wyndham Hotels & Resorts Standards and regulations to encourage safe and efficient hotel operations.
Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
Must be able to cross-train in other hotel related areas.
Must be able to maintain confidentiality of information.
Must be able to show initiative, including anticipating guest or operational needs.
Perform other duties as requested by management.
**Fundamental Requirements**
Greet and welcome all guests approaching the Front Desk in accordance with Wyndham standards.
Maintain proper operation of the PBX console and ensure that all hotel standards are met (if applicable).
Answer guest inquires about hotel services, facilities and hours of operation in a timely manner.
Ensure logging and delivery of packages, mail and messages to guests and meeting rooms.
Review Front Office log and Trace File daily.
Answer inquires from guests regarding restaurants, transportation, entertainment, etc.
Follow all cash handling and credit policies.
Be aware of all rates, packages and special promotions as listed in the Red Book.
Be familiar with all in-house groups.
Be aware of closed out and restricted dates.
Obtain all necessary information when taking room reservations and follow the rate-quoting scenario.
Be familiar with hospitality terminology.
Have knowledge of emergency procedures and assist as needed.
Handle check-ins and checkouts in a friendly, efficient and courteous manner.
Use proper two-way radio etiquette at all times when communicating with other employees.
Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.
Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner.
Be able to complete a bucket check, room rate verification report, and housekeeping report.
Balance and prepare individual paperwork for closing of shift according to hotel standards.
Maintain and market promotions and guest programs.
Maintain a clean work area.
Assist guests with safe deposit boxes.
**COMPANY OVERVIEW:**
Wyndham Hotels & Resorts is the largest hotel franchisor in the world and a leading hotel management company. We stand 20 brands strong across 9,000 hotels in more than 80 countries, and we offer the most diverse collection of hotel experiences in the world. Our iconic brands, united by the richest and simplest rewards program in the business, make hotel travel possible for all.
Our hotel owners are the stewards of our brands, and together, we champion everyday travelers. We believe guests deserve great experiences, and our robust portfoliodistinguished by our leading economy and midscale brandsdelivers just that.
We are AmericInn by Wyndham, Baymont by Wyndham, Days Inn by Wyndham, Dazzler by Wyndham, Dolce Hotels and Resorts by Wyndham, Esplendor Boutique Hotels by Wyndham, Hawthorn Suites by Wyndham, Howard Johnson by Wyndham, La Quinta Inns & Suites, Microtel by Wyndham, Ramada Encore by Wyndham, Ramada Worldwide by Wyndham, Super 8 by Wyndham, The Trademark Collection by Wyndham, Travelodge by Wyndham, TRYP by Wyndham, Wingate by Wyndham, Wyndham Garden, Wyndham Grand and Wyndham Hotels and Resorts.
Headquartered in Parsippany, N.J. with offices around the globe in London, Shanghai, Buenos Aires, Dubai and more, Wyndham Hotels & Resorts employs approximately 15,000 team members worldwide.
Our Company is an Equal Employment Opportunity Employer.
**Job Location:** La Quinta by Wyndham Raleigh - Crabtree , 2211 Summit Park Lane , Raleigh , North Carolina 27612
**Employment Status:** Full-time
