Customer Service Agent - Durham, United States - Paymentshield Limited
Description
**Job Details**
**Description**
Assist, direct and monitor all persons entering and leaving the facility property.
Keep accurate log books, as required.
Direct emergency personnel arriving on facility property and maintain flow of traffic during emergencies, such as fire drills.
Communicate incoming admissions, visits and deliveries to appropriate staff.
Monitor parking area to ensure that no loitering or misconduct takes place, monitor lobby area and do frequent sweeps of the entire facility.
Interact with staff and patients in a professional manner at all times.
Report any suspicious behavior to the CEO and/or leadership.
**OTHER FUNCTIONS:**
Perform other functions and tasks as assigned.
**Description**
General purpose platform session cookie, used by sites written with Miscrosoft .NET based technologies. Usually used to maintain an anonymised user session by the server.
Location Durham, North Carolina, United States of America Category Other
***Overview of Role***
*We are looking for a Customer Service Representative who is passionate about customer service, is self-motivated and driven to succeed. If you naturally take accountability and ownership of situations and keep the customer at the heart of what they do, then this could be the role for you.*
*Providing excellent customer service by:*
*Deepening relationships by effectively handling direct enquiries from all of our customers whether policyholders, Brokers or Letting Agents through various contact channels*
*Taking a pro-active approach to customer retention, using questioning skills and understanding customer needs.*
*Resolving customer dissatisfaction at first point of contact.*
*Understanding and adhering to all regulatory requirements and following the business process and procedures.*
*Deliver right first-time service excellence by ensuring you maintain a sound understanding of Paymentshields products and services.*
***What were looking for:***
*An individual who is self-motivated and has a strong desire to meet and exceed targets and customer expectations.*
*Has the ability to communicate effectively to internal and external customers.*
*Excellent listening and problem-solving skills, by being able to quickly identify and acknowledge issues, and attempting to resolve them quickly.*
*Flexibility in supporting colleagues and the business to achieve common goals.*
*Representatives who are enthusiastic, and who can recognise when customers & colleagues need empathy & compassion.*
*Someone who enjoys learning new skills and different ways of working.*
***Our Benefits***
A fantastic working environment
Salary of 17,290
26 days holiday (plus bank holidays or time in lieu)
Contributory pension scheme
Income Protection
Life Assurance
Break out areas (see COVID Declaration)
Free on-site parking (See COVID Declaration)
Local discounts
A wide range of voluntary benefits including private medical insurance, option to buy or sell holidays and discounted gym membership.
Due to the recent COVID-19 pandemic, Paymentshield is operating its Customer Service function by way of a Virtual Contact Centre this is to ensure the safety of all our employees and their families.
No plans have been made yet to return to the base of operations in Southport or to keep remote working in place following the release of all lockdown measures. The business continues to evaluate all options during this time.
The role will be offered initially as Home Working and may be subject to working from home on a permanent basis or on-site at Paymentshield House. Therefore, may not be suitable for those whose preference is office based only during this time.
**Ardonagh Privacy Statement**
The following explains how we The Ardonagh Group (Controllers) intend to use the information you provide in your application, along with your rights, our reasons for requesting it and who will have access to it.
As defined by the General Data Protection Regulation (GDPR) Towergate, 55 Bishopsgate, London is the **Data Controller** and ultimately responsible for ensuring the data you provide is kept secure, processed correctly and that you understand your legal rights in relation to the data you provide.
The recruitment software we use via this website is supplied by Net-Worx Ltd (trading as networx) and they are defined as a Data Processor under the GDPR. They will only process your data in accordance with our instructions.
networx can be contacted at: The Engine House, Wharfebank Business Centre, Ilkley Rd, Otley LS21 3JP.
The Data Protection Officer for networx is Rob Baker and can be contacted at
**Fair Processing Notice (Job applicants and recruitment)**
The privacy and security of your information is important to us. This notice applies to individuals seeking employment or engagement with us. It explains who we are, the types of information we collect, how we use it, who we share it with and how long we keep it. It also informs you of certain rights you have regarding your personal information under current data protection law. You can find out more about data protection from the Information Commissioners Officer here:
The Ardonagh Group of companies is the Data Controller of the information you provide us and is registered with the Information Commissioners Office.
For general data protection queries you can contact us by email to or in writing to The Data Protection Officer, care of the office of the Chief Information Officer, The Ardonagh Group, 1 Minster Court, 1 Minster Court, Billingsgate, London EC3R 7AA. lease advise us of as much detail as possible to comply with your request.
For further information about The Ardonagh Group of companies please visit .
We and other Ardonagh Group companies on our behalf will collect information about you. Information will include your name, telephone number, email address, postal address, date of birth and other details. For example, this may include your employment history, references, ID, evidence of right to work, education and qualifications, current and expected remuneration, benefits expectations, interview notes, psychometric test results or companies house checks (depending on role), as well as any other information you choose to provide us with in support of your application (e.g. letters of introduction).
Information collated about you as part of your application and recruitment process may be provided by you or, in some cases, by an agent you have authorised to do so on your behalf. We may also obtain information from external sources such as referees and publicly available sources.
We may also use CCTV at our offices and calls made with our staff may be recorded, all of which may include information about you.
Sometimes we may need to request and collect particularly sensitive information about you. This might include information in relation to your health or medical records but certain other information is also deemed to be particularly sensitive. More information can be found at: Where we need this information we will obtain your explicit consent unless this is not required by law or the information is required to protect your health.
You may have already provided explicit consent for this information to be shared with us for the purpose of a job application via a recruitment agency or through someone you have authorised to act on your behalf.
**How we use your information**
We keep and process information about you for job application and recruitment purposes. This includes using information about you to enable us to assess or shortlist candidates, comply with any legal requirements, pursue the legitimate interests of The Ardonagh Group