Jobs
>
Kinston

    Customer Service Rep - Kinston, United States - Field Controls

    Field Controls
    Field Controls Kinston, United States

    6 days ago

    Default job background
    Description
    General Description:

    Employee works in a direct customer service environment with both outward facing responsibilities to support channel partners (Representative Agencies, Distributors, Contractors, and Homeowners) and inward facing responsibilities to provide internal customer service support to Engineering, Operations, Quality, Finance, Administration, and Technical Staff.

    Basic Responsibilities include
    • Work in customer service department interpreting, responding to, editing, and entering orders.
    • Requires basic to extensive knowledge of applications, sales policies and order entry procedures to support a diversified industrial business.
    • Coordinates pricing of special items and materials with estimates. Verifies shipping dates based on backlog, if required.
    • Responds to customer problems, complaints, or conflicts by making decisions regarding these when possible. Consistently uses a professional, tactful, respective demeanor, and good phone skills to resolve concerns.
    • Demonstrates computer skills (proficiency in Microsoft Office, Excel, and preferably PowerPoint)
    Essential Job Functions:
    • Entering order. Follow SOPs and work instructions
    • Answer multi-line phone system and route calls to appropriate person.
    • Assist customers with order or product problems when possible or locate appropriate resource to assist.
    • Learn new accounts set-up process and coordinate with accounting when appropriate.
    • Issue RGA (Return Goods Authorization) and follow through to resolve issue when appropriate.
    • Contribute and/or manage administrative duties as assigned to include literature requests, marketing facilitation, database updates, product samples shipping, filing, etc.
    • Support company's Representative Network (outside agencies managing territories).
    • Assist "Inside Sales" with direct sales & marketing functions and projects.
    • Other duties as assigned
    Required Education and Qualifications:
    • Competent to strong computer skills including Microsoft Office products, particularly Excel spreadsheet management.
    • Background in distribution and/or OEM businesses and procedures covering; pricing and discounting, conditions of sales, customers, shipping instructions, and similar information.
    • Good technical acumen to help clarify terminology, supply missing or misstated information, correct discrepancies in data, and write orders to facilitate and expedite order processing.
    • Prefer individual with industrial/technical products experience in large SKU environments.
    • Microsoft D365 experience preferred.
    • High School graduate, some college
    Skills and Specifications:
    • Organized and detailed.
    • Able to multi-task with multiple interruptions
    • Excellent communication, phone skills
    • Reliable
    • Able to sort and manage multiple inputs from customers, plant staff, technical, and sales staff while still providing high quality customer service.
    • Self-starter.
  • The Heico Companies

    Customer Service Rep

    6 days ago

    The Heico Companies Kinston, United States

    Job Description · General Description: · Employee works in a direct customer service environment with both outward facing responsibilities to support channel partners (Representative Agencies, Distributors, Contractors, and Homeowners) and inward facing responsibilities to provid ...

  • The Heico Companies

    Customer Service Rep

    2 weeks ago

    The Heico Companies Kinston, United States

    Job Description · General Description: · Employee works in a direct customer service environment with both outward facing responsibilities to support channel partners (Representative Agencies, Distributors, Contractors, and Homeowners) and inward facing responsibilities to provid ...

  • Domino's Pizza LLC

    Customer Service Rep(05535)

    1 week ago

    Domino's Pizza LLC Kinston, United States

    Imagine yourself with a job withflexible hours, competitive pay, a fun environment, did we mentionflexible hours? We're already imagining you in that job, right now. We're imagining that because right now we're looking for. Customer Service Represent Customer Service, Service, Re ...

  • Domino's Pizza LLC

    Customer Service Rep(05532)

    1 week ago

    Domino's Pizza LLC Goldsboro, United States

    Company Description · Job Description · Qualified applicants will be able to communicate and work well with others, · and be able to interact with customers in a professional, courteous and · cheerful manner. Position will at times also require duties including but not · limi ...

  • Domino's Pizza LLC

    Customer Service Rep(04462)

    1 week ago

    Domino's Pizza LLC Ayden, United States

    Company Description · Job Description · You must be 16 years of age or older. · General job duties for all team members. · Operate all equipment. · Stock ingredients from delivery area to storage, work area, walk-in cooler. · Prepare product. · Receive and process telephone ...

  • Domino's Pizza LLC

    Customer Service Rep(05530)

    1 week ago

    Domino's Pizza LLC Greenville, United States

    Company Description · Job Description · ABOUT THE JOB · Imagine yourself with a job with · flexible hours, competitive pay, a fun environment, did we mention · flexible hours? We're already imagining you in that job, right now. · We're imagining that because right now we're l ...

  • Planet Fitness Inc.

    weekday overnight member service rep

    1 week ago

    Planet Fitness Inc. Winterville, NC, United States

    Position: Member Services Representative - Overnight · Reports to: General Manager (GM)/ Assistant Manager (AM) · Department: Operations · Purpose: Execute club operations overnight in a designated location, ensuring club is operating in compliance with Excel and Planet Fitness p ...

  • Heico Companies Llc

    Regional Sales Manager

    1 week ago

    Heico Companies Llc Kinston, United States

    Location: · Regional Sales Manager in Kinston, NC at FIELD CONTROLS, LLC **Location:** · **Experience:** · Not Specified **Job Description** · Responsibilities: · Maximize independent rep coverage in the Territory · + Understand landscape of existing rep organizations opera ...

  • Field Controls

    Regional Sales Manager

    5 days ago

    Field Controls Kinston, United States

    Responsibilities: · Maximize independent rep coverage in the TerritoryUnderstand landscape of existing rep organizations operating in the Territory · Upgrade existing reps as necessary · Fill empty geography within the Territory with reps that meet our criteria · Prioritize HVAC ...

  • Camping World

    NC Team Lead

    1 week ago

    Camping World Greenville, United States

    It's fun to work in a company where people truly BELIEVE in what they are doing · _We're committed to bringing passion and customer focus to the business._ · Camping World is seeking a BG Team Lead for our growing team. · The Call Center Trainer is required to design, develop, fa ...

  • Advance Mechanical Inc

    HVAC Sales Representative

    1 week ago

    Advance Mechanical Inc Greenville, United States

    Advance Mechanical, Inc. is currently hiring for a full-time HVAC Sales Representative to provide top-notch customer service while addressing client needs and closing deals in the Greenville, NC area. This sales rep position earns a competitive commission-based salary of $50,000- ...

  • Prolec-GE Waukesha,Inc

    Test Engineer

    3 days ago

    Prolec-GE Waukesha,Inc Goldsboro, United States

    Job Description · Job DescriptionJOB SUMMARY · The Test Engineer has responsibility for the design, installation, maintenance, calibration, repair and operation of the testing equipment. Also has responsibility for training related to test equipment and electrical safety. · PRINC ...