- Delegating and directing service tasks, monitoring the progress of current projects, and managing team members to ensure the team's objectives and goals are met.
- Are the face of Wolf River Community Bank's assigned branch location and are responsible for providing exceptional customer service while handling all front-line client needs and ensuring compliance with all Retail policies and procedures. The SM serves as the Universal Banker for new accounts and Head Teller.
- Provide WOW experiences both internally and externally to support the servicing of customers including both retail and business customers, and deposits and lending.
- Manage your team's development through on-going coaching, training, and performance feedback including the Bank's performance review process.
- Handling customer complaints or concerns quickly and professionally to maintain good customer relationships and ensure a WOW customer experience.
- Assisting with or performing administrative tasks, such as managing and updating invoices, processing new orders, and tracking inventory.
- Monitoring department issues and client complaints to create methods to lessen recurring issues.
- Auditing work and customer service to ensure the company's high standards, efficiency, and productivity goals are met.
- Responsible for training new employees that join the Bank.
- Maintaining a strong working knowledge of industry regulations, restrictions, and laws, ensuring the company's adherence to these regulations, and remaining current on the industry's standards and new innovations, materials, tools, and processes.
- Drive to support Branch profitability and growth
- As a leader in the organization, this role is responsible for being a steward to the Banks' core values as well as driving excellence, delivering tangible and consistent results, a hunger for knowledge and an ability to cultivate growth in others.
- A bachelor's degree in business, administration, or related field OR commensurate amount of on-the-job experience in a related role.
- 3-5 years of experience in Retail Banking or a supervisory role is required.
- Strong Banking industry knowledge.
- Excellent leadership, communication, sales, and customer service skills.
- Computer literacy and good organizational skills.
- Strong creative thinking and problem-solving skills.
- Ability to communicate effectively at many levels of the organization including the delivery of key information and training.
- Ability to use sound judgment, utilizing Bank procedures and policies when making decisions.
- Ability to act with integrity, professionalism, and confidence.
- Proficient in MS Office suite of products (Outlook, Excel, Word, PowerPoint).
-
Service Advisor/service Manager
1 week ago
Vanderloop Equipment, Inc. Brillion, United States**Benefits**: · - 401(k) · - 401(k) matching · - Flexible schedule · - Health insurance · - Life insurance · - Paid time off · Day range: · - Monday to Friday · - Weekends as needed · Shift: · - Day shift · Work Location: In person ...
-
Service Delivery Manager
1 week ago
HawkPoint Technologies Appleton, United StatesWhat a bunch of nerds, right? Perhaps in the 1980s but today everyone has a computer in their pocket and their personal data is shared amongst cyber-criminals like hors d'evours at a cocktail party. Businesses move at a lightning pace and are driven by technology solutions. Anyon ...
-
Convention Services Manager
3 weeks ago
Oshkosh Waterfront Hotel Oshkosh, United StatesThe purpose of this position is to direct the day-to-day operations of the hotel and convention center banquet and catering departments. This individual oversees all banquet and set-up/audio visual team members in the execution and service of in-house and off-site catered events. ...
-
Guest Services Manager
1 week ago
Pizza Ranch Oshkosh, United States**Who We Are** · Pizza Ranch Inc., started as a single location in Hull, Iowa in 1981. Pizza Ranch is in the category of a fast casual restaurant. Our unique concepts specialize in pizza, chicken, salad and dessert buffet, as well as delivery and take out. Our franchise has grown ...
-
Customer Service Manager
3 days ago
Crimson Technologies Omro, United StatesTo strengthen our claims department in Munich, Hamburg or Cologne, we are currently looking for a full-time Customer Service Manager - Claims Department (m/f/d) to join our team. Are you looking for an exciting role in the insurance world as the first point of contact for custome ...
-
Head of Project Management Service
3 days ago
Neptune Enterprises Menasha, WI, United States FreelanceTenneT is growing to achieve its strategic goals: We are tackling the transformation of the energy supply. We are making the energy transition happen Join us - through a job that truly makes a difference We are looking for a passionate **Lead Project Management Service (m/w/d)** ...
-
Deputy Nursing Director
3 weeks ago
NebulaWorks Hortonville, United StatesAt our organization, the focus is on people - as users of our diverse range of services as well as employees. Do you make the lives of your fellow human beings a little better every day with your work? Then you are in the right place at the Paritätischer Wohlfahrtsverband Nieders ...
-
Salesperson/Cashier (female/male/diverse)
3 weeks ago
Apex Solutions Hortonville, United StatesJob Description: · Salesperson / Cashier / Part-time / Entry-level (m/f/d) · At our 1,450 stores in Germany, France, Czech Republic, and Austria, our employees work every day to contribute to NORMA's 50 years of success. As the face of our company, you will have direct contact wi ...
-
Commercial Employee
3 days ago
Horizon Group Hortonville, WI, United States FreelanceThe PRO CONSULT Management and System Consulting GmbH is a 100% subsidiary of BTC Business Technology Consulting AG with over 80 employees at 4 locations in Germany and one in Austria. With extensive industry experience of over 20 years, we see ourselves as a competent partner fo ...
-
Behavioral Services Manager: Full-time
5 days ago
Oshkosh Area Humane Society Oshkosh, United States Full timeThe Oshkosh Area Humane Society, Inc. (OAHS) is an Equal Opportunity Employer. · This staff member is responsible for supporting the behavioral wellbeing of all species of animals in the care of the Oshkosh Area Humane Society. This is done by assessing the needs for behavioral i ...
-
Nexus Technologies Hobart Bay, United StatesYour passion is customer development and you enjoy creating new opportunities together with the customer? - Then become an Account Manager (m/f/d) at Hobart Bay · What you will do: · Hobart Bay is a young and energetic company that offers flexible HR solutions for clients in vari ...
-
Full-time Team Assistant
3 days ago
SilverLinx New London, WI, United States FreelanceWith over 4,000 successfully completed consulting projects, the Steinbeis Center of Management and Technology (SCMT) has a long-standing and well-founded expertise in management and technology. With innovative solutions, the bundling of expert knowledge from various disciplines, ...
-
Full-time Social Worker Wanted"
3 days ago
Crimson Technologies New London, WI, United States FreelanceSince 2011, Progressiv2 GmbH has been a service provider in the social sector based in Saarlouis. The main focus of our work is in the field of integration assistance. Our clients include particularly challenging individuals who have not been adequately supported by the existing ...
-
Employment Agent
3 days ago
Eclipse Technologies New London, WI, United States FreelanceYour work environment · The Federal Employment Agency, together with local authorities, operates around 300 job centers nationwide. The main tasks of the job centers are to provide benefits and to facilitate employment and training opportunities. Our clients often face complex ch ...
-
Caregivers for person between 86
3 days ago
beBee Handyman New London, WI, United States FreelanceI am in need of an Elder Care service with the following characteristics in New London, WI:Who is the service for? · An elderly person (not dependent) · What type of pathologies does the person have? · They do not have any type of pathology or illness · What is the age range of t ...
-
Skyline Enterprises Navarino, United StatesAbout the Company · We are a revenue engineering platform that combines AI data insights, process excellence, and talent development seamlessly into our clients' CRM. We enable sales teams to discover and unlock their untapped revenue potential, making B2B sales in the constructi ...
-
Guest Services Assistant Department Manager
3 weeks ago
Festival Foods New London, United StatesJob Summary: · Job Title: Guest Services Assistant Department Manager · FLSA Status: Hourly · Reports To: Guest Services Manager · Provides assistance to the Guest Services Manager by working closely with all Guest Services associates in an effort to ensure all company polici ...
-
Guest Services Assistant Department Manager
4 weeks ago
Festival Foods New London, United StatesJob Summary · Job Title: Guest Services Assistant Department Manager · FLSA Status: Hourly · Reports To: Guest Services Manager · Provides assistance to the Guest Services Manager by working closely with all Guest Services associates in an effort to ensure all company policies an ...
-
Service Manager
6 days ago
Bergstrom Appleton, United States** Service Manager** · **Job Category****:** Administrative-Service **Requisition Number****:** SERVI005061 Showing 1 location **Job Details** · **Description** · **** · ****Service Manager**** · **Bergstrom Lexus of Appleton** · DRIVE YOUR CAREER FORWARD AT BERGSTROM AUTOM ...
-
Administrative Assistant
1 week ago
Go Fast Manufacturing Shiocton, United StatesGo Fast MFG, LLC is committed to quality and unparalleled customer service in all aspects of our business. As part of the team, we hope you will discover that the pursuit of excellence is a rewarding aspect of your career here. Go Fast MFG, LLC we design, fabricate, and build equ ...
Retail Service Manager - Hortonville, United States - Wolf River Community Bank
2 weeks ago
Description
Calling all visionary leaders As our Retail Service Manager, you're not just managing a branch retail department - you're orchestrating an unparalleled customer experience that seamlessly blends retail and banking services. Your mission? To set the gold standard in customer care, crafting long-lasting relationships that go beyond transactions. You'll be the guardian of industry know-how, staying ahead of the curve with a deep understanding of industry standards, banking products, and services. Plus, you'll be at the helm of a talented team, driving excellence through exceptional leadership skills. Get ready to redefine the banking experience, one interaction at a time.We are looking to fill this new position to the bank
POSITION SUMMARY
The Retail Service Manager is responsible for managing our branch retail department and handling customer service interactions including both retail and business. The service manager's responsibilities include providing the highest level of customer service, developing lasting customer relationships, and managing an assigned team. The service manager maintains a strong working knowledge of industry standards and practices as well as the Bank's products and services.
To be successful as a Retail Service Manager, you should display a strong sales-minded attitude as well as excellent leadership skills. You should also be able to develop and maintain strong, positive relationships with customers and third-party vendors.
WHAT YOU'LL DO:
