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    Part Time Customer Service Representative - San Antonio, United States - EZCORP

    EZCORP
    EZCORP San Antonio, United States

    1 week ago

    Default job background
    Part time
    Description

    Address: 3611 S Gevers San Antonio, Texas 78210

    Brand: EZPawn

    Pay range is based on experience from $12.50 to $14.00.

    Job Description

    The Part-time Customer Service Representative is primarily responsible for greeting and directing customers as they enter the store. This role maintains coverage for the customer service counter and register at the entrance of the store and conducts all store transactions except loans - including sales, payments, renewals and other tasks as required by store leadership.

    Key Areas of Responsibility

    Greets all customers when they enter the store

    Provides customer service and direction to the appropriate loan counter based on the customer's needs

    Rings up 'quick' sales and payment transactions at the customer service counter

    Critical and Essential Tasks

    Greets customers and determines their business needs

    Directs customers to the appropriate loan counter

    Rings up sales and quick payment transactions

    Maintains the cleanliness and merchandising of the store

    Supports store opening and closing procedures

    Provides product information to the customers

    Completes other tasks as assigned

    Requirements

    Experience

    1 year of experience in customer facing service in a retail, financial institution or restaurant industry

    Education

    High school diploma or GED

    Competencies

    Technical & Professional Skills

    Job-Specific Knowledge, Skills, and Abilities

    • Demonstrated knowledge and experience in providing 'world class' customer service
    • Demonstrated knowledge of federal and state Pawn and PDL rules and regulations
    • Demonstrated communication and interpersonal verbal and written skills; time management and organizational skills, and attention to detail and accuracy
    • Demonstrated product knowledge
    • Demonstrated ability to function in a team-based environment
    • Demonstrated strong verbal and written communication and interpersonal skills; attention to detail and accuracy; and time management and organizational skills
    • Highly proficient in the use of MS Word, MS Excel, PowerPoint and Outlook
    • Demonstrated ability to use PC, including data input into a POS terminal
    Service Orientation

    This is a major area of importance. People who are successful in this position will be eager to help, committed to doing things right and always focused on the customer's wants and needs.

    Leadership

    Leadership skills are of major importance. Successful Team Members will possess excellent communication skills and have the ability to interpret technical information to all levels of Team Members in a positive and motivational manner and so that they can understand. An emphasis on inter-personal relationships and "results orientation" will ensure success in this position.

    Analytical Skills

    The person in this position will need to have keen analytical skills that will allow him/her to look at data and identify discrepancies and irregularities and determine the best solution to correcting the situation.

    Planning

    In order to be effective in this position, the Team Member must be able to manage multiple priorities and deadlines to better handle day-to-day and special situations.
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