- Supports and promotes the mission and values of Covenant Health Ministry.
- Answers incoming telephone calls in a professional and courteous manner and promptly responds to requests.
- Directs calls/messages to appropriate staff member/provider in compliance with clinic workflows.
- Greets patients and visitors promptly, in a courteous and helpful manner.
- Schedules and/or registers patient visits ensuring compliance with all policies, procedures and workflows.
- Collects and/or updates patient/insurance information and accurately enters into EMR.
- Oversees waiting area, coordinating patient flow, communicates delays to patients in a proactive manner and reports problems or irregularities to Lead/Specialist/Manager.
- Performs check-in/out responsibilities in a prompt, courteous and helpful manner.
- Partners with Lead/Specialist/Manager on the resolution of patient complaints.
- Collects and processes payments to EMR system, balances daily transactions and prepares daily deposit.
- Processes requests for medical records releases/transfers.
- Assists with filing/scanning/indexing.
- Performs general front office responsibilities.
- Maintains compliance with all policies, procedures, and regulatory requirements.
- Maintains a neat and orderly work environment.
- Completes all assigned/required training within defined timelines.
- Demonstrates flexibility in assisting with support/coverage within the practice network.
- Other duties as consistent with this role.
- Performs appointment scheduling, procedure and/or surgery scheduling related activities based on department including ambulatory clinics in both IMG and HOD.
- Demonstrates the ability to organize and prioritize work to expedite patient care.
-
Maintains current knowledge and adheres to all organization policies and procedures, practice/site protocols and safety and infection control policy and procedures.
-
Demonstrates a commitment to maintain competency in those activities which contribute to ongoing professional development and those required by department/organization policy.
- High school diploma or GED preferred.
- Prior medical front office and reception experience preferred.
- Electronic Medical Record (EMR) experience preferred.
- Experience with Microsoft Office suite (i.e., Word, Outlook, Excel) preferred.
-
Member Services Representative
1 week ago
Community Healthcare CU, Inc. Manchester, United States_Teller/Member Service Representative _ · - Represent the Credit Union to members in a courteous and professional manner and provide prompt, efficient, and accurate service in the processing of transactions. · - Respond to members' requests, problems, and complaints and/or direct ...
-
Customer Service Representative
1 week ago
Nova Biomedical Billerica, United StatesNova Biomedical is hiring a **Customer Service Representative** at our Lexington Rd, **Billerica, MA** Facility. The hours are **9:30 A.M - 6:00 P.M. **This position will be responsible for processing and managing customer orders and returns (RMAs) providing delivery dates, issui ...
-
Member Service Representative
1 week ago
LOWELL COMMUNITY HEALTH CENTER Lowell, United StatesThe Member Service Representative (MSR) will serve as the primary contact for new and established members and customers accessing services at _Lowell CHC_. This is an onsite member facing role and part of the member services department. The MSR will greet, welcome and assist memb ...
-
Customer Service Representative
6 days ago
GXO Logistics Manchester, United States**Logistics at full potential.** · At GXO, we're constantly looking for talented individuals at all levels who can deliver the caliber of service our company requires. You know that a positive work environment creates happy employees, which boosts productivity and dedication. On ...
-
Member Service Representative
1 week ago
Jeanne Darc Credit Union Lowell, United StatesJeanne D'Arc Credit Union offers competitive wages, excellent benefits, a pleasant working environment, and the opportunity for career growth and advancement. We count on our valued workforce to be professional, provide exceptional member service and to help our members make smar ...
-
On-site Service Representative
4 days ago
Grainger Concord, United States Part time**Work Location Type**:Onsite** · As a leading industrial distributor with operations primarily in North America, Japan and the United Kingdom, We Keep The World Working by serving more than 4.5 million customers worldwide with products delivered through innovative technology and ...
-
Customer Service Representative
1 week ago
Home Care Specialist Inc Concord, United StatesAs a Customer Service Representative at Home Care Specialists one will be responsible for the verification of insurance coverage, processing of medical documentation and the scheduling of delivery for a full spectrum of durable medical equipment. In this role individuals will be ...
-
Food Service Representative
1 week ago
Emerson Hospital Concord, United States Full time**Job Summary** · Reporting to the Operations Manager or designee, the Meal Service Representative provides customers (patients and cafeteria) with high quality service. · **Job Functions**: · Accurately assembles patient trays to provide maximum patient safety. · Delivers patien ...
-
Member Services Representative
2 days ago
Planet Fitness - Taymax Group Concord, United States Part timeConcord · 3375 Port Chicago Hwy, Concord, CA , United States of America · Pay : $ $16.50 · It's fun to work in a company where people truly BELIEVE in what they're doing · - We're committed to bringing passion and customer focus to the business._ · We are looking for a Member Ser ...
-
Customer Service Representative
3 days ago
MTM Insurance Associates, LLC North Andover, United States**About us** · MTM Insurance Associates, LLC is a thriving independent insurance agency located in North Andover, MA. We pride ourselves on designing personal and commercial lines policies to meet the unique needs of our customers. · Job Overview: · We are seeking a highly motiva ...
-
Customer Service Representative
5 days ago
AutoFair Automotive Group Manchester, United States**Benefits**: · - World-class training and professional development · - Growth opportunities for career advancement · - Employee vehicle purchase plans · - Discounts on products and services · - Flexible Work Schedule · - Health and wellness · **Responsibilities**: · - Answer cus ...
-
Meter Service Representative
2 days ago
National Grid Lowell, United Statespay: $21.46 per hour · **Key Accountabilities**: · - All meter reading (Pedestrian, AMR, soft off and on) · - Physical offs · - ERT changes · - Leak Survey and Leak Surveillance (including leak classification) · - Field collections · - Wires down standby · - Assist on two-person ...
-
Customer Service Representative
8 hours ago
AutoFair Automotive Group Merrimack, United States**Benefits**: · - Flexible work schedule · - Aggressive & Rewarding Compensation Package · - Medical, Dental, Vision, Life and Disability · - 401 K Plan with company match · - Paid vacation · - World-class training and professional development · - Growth opportunities for career ...
-
Customer Service Representative
4 days ago
Amerivet Gardner, United StatesWe are seeking a dedicated and compassionate Veterinary Receptionist to join our team. As a Veterinary Receptionist, you will play a crucial role in providing exceptional customer service and support to our clients and their beloved pets. We are a small animal general practice th ...
-
Customer Service Representative
6 days ago
New England College Henniker, United StatesThe primary objective of this temporary position is to support the Office of Student Financial Services by providing excellent customer service to NEC students and families regarding billing, financial aid and payments. The position will run from April to August 30, 2024.**Essent ...
-
Customer Service Representative
1 week ago
Emerson Hospital Concord, United States**Job Summary** · Reporting to the Customer Service Supervisor, the position handles all inquiries from patients and must be responded to in a courteous and timely manner. Responsible to work with patients on various diets and assist them in a nutritious meal selection. · **Minim ...
-
customer service representative
4 days ago
Inovar Packaging Milford, United StatesJob Description · Job DescriptionJob Title: Customer Service Representative. · Industry: Label Print Manufacturing · Job Summary: · We have an exciting opportunity available to join our Customer Service Team. The Customer Service Representative will work closely with an assigned ...
-
Customer Service Representative
2 weeks ago
Redwood Ventures South Ashburnham, MA, United States Freelance**Your-Entry** supports well-known partner companies in the telecommunications and energy industries with their personnel search for personal customer consulting. We offer everyone the opportunity to enter the sales field · **We need your talent - Start now in sales** · **Your ch ...
-
Customer Service Representative
6 days ago
TALENIQUE INC Amherst, United StatesJob description · This company is a manufacturer of custom thermoset resin castings utilizing epoxy, urethane and silicone materials designed for highly dependable performance in hundreds of demanding applications and environments. This company creates components for a wide rang ...
-
Field Service Representative
1 week ago
Crimson Ventures Concord, United StatesThe owner-managed Prowind Group has been specializing in national and international project development of renewable energy systems since its founding year of 2000. To date, the Prowind Group has successfully completed projects with a total capacity of over 300 megawatts. · To st ...
patient service representative - Milford, NH , USA, United States - St Mary's Health System
Description
Summary Responsible for activities associated with administrative practice operations. Provides excellent customer service to patients and family members both in person and over the telephone. Works as a team member serving as liaison between the patient, clinical support staff and provider. Essential Duties and Responsibilities Supports and promotes the mission and values of Covenant Health Ministry. Answers incoming telephone calls in a professional and courteous manner and promptly responds to requests. Directs calls/messages to appropriate staff member/provider in compliance with clinic workflows. Greets patients and visitors promptly, in a courteous and helpful manner.Schedules and/or registers patient visits ensuring compliance with all policies, procedures and workflows.# Collects and/or updates patient/insurance information and accurately enters into EMR.
Oversees waiting area, coordinating patient flow, communicates delays to patients in a proactive manner and reports problems or irregularities to Lead/Specialist/Manager.# Performs check-in/out responsibilities in a prompt, courteous and helpful manner.
Partners with Lead/Specialist/Manager on the resolution of patient complaints. Collects and processes payments to EMR system, balances daily transactions and prepares daily deposit. Processes requests for medical records releases/transfers. Assists with filing/scanning/indexing. Performs general front office responsibilities. Maintains compliance with all policies, procedures, and regulatory requirements.### Maintains a neat and orderly work environment. Completes all assigned/required training within defined timelines. Demonstrates flexibility in assisting with support/coverage within the practice network. Other duties as consistent with this role.Department-Specific Duties and Responsibilities Performs appointment scheduling, procedure and/or surgery scheduling related activities based on department including ambulatory clinics in both IMG and HOD.
Job Requirements Job Knowledge and Skills Demonstrates the ability to organize and prioritize work to expedite patient care.Maintains current knowledge and adheres to all organization policies and procedures, practice/site protocols and safety and infection control policy and procedures.
Demonstrates a commitment to maintain competency in those activities which contribute to ongoing professional development and those required by department/organization policy.
Education and Experience High school diploma or GED preferred.# Prior medical front office and reception experience preferred. Electronic Medical Record (EMR) experience preferred. Experience with Microsoft Office suite (i.e., Word, Outlook, Excel) preferred.An equivalent combination of education and experience which provides proficiency in the areas of responsibility listed above may be substituted for the above education and experience requirements.
Working Conditions/Physical Demands Must possess the physical and mental abilities to perform the tasks normally associated with this position that involves a combination of sitting, standing, walking, bending, stooping, and reaching.
Occasional lifting/carrying up to 25 lbs.# Some stress related to high level of responsibility for quality care.Americans with Disabilities Statement Must be able to perform all essential functions of this position with reasonable accommodation if disabled.
########################################################################################################################################################### # The above statements are intended to describe the general nature and level of work being performed.#
They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.
# Covenant Health reserves the right to modify position duties at any time, to reflect process improvements and business necessity.########################################################################################################################################################### # Standard of Business Conduct Every St Joseph Hospital employee is required to abide by the Standards of Conduct and to report any activity that appears to violate the Standards of Conduct.
Covenant Health Mission Statement We are a Catholic health ministry, providing healing and care for the whole person, in service to all in our communities.
Our Core Values:
Compassion We show respect, caring and sensitivity towards all, honoring the dignity of each person, especially the poor, vulnerable and suffering.# Integrity We promote justice and ethical behavior, and responsibly steward our human, financial and environmental resources.# Collaboration We work in partnership, dialogue and shared purpose to create healthy communities.# Excellence We deliver all services with the highest level of quality, while seeking creative innovation.# We are an equal opportunity, affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, disability status, gender, sexual orientation, ancestry, protected veteran status, national origin, genetic information or any other legally protected status.
SummaryResponsible for activities associated with administrative practice operations. Provides excellent customer service to patients and family members both in person and over the telephone. Works as a team member serving as liaison between the patient, clinical support staff and provider.
Essential Duties and Responsibilities
Job Knowledge and Skills
An equivalent combination of education and experience which provides proficiency in the areas of responsibility listed above may be substituted for the above education and experience requirements.
Working Conditions/Physical Demands
Must possess the physical and mental abilities to perform the tasks normally associated with this position that involves a combination of sitting, standing, walking, bending, stooping, and reaching.
Americans with Disabilities Statement
Must be able to perform all essential functions of this position with reasonable accommodation if disabled.
The above statements are intended to describe the general nature and level of work being performed.
They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.
Covenant Health reserves the right to modify position duties at any time, to reflect process improvements and business necessity.Standard of Business Conduct
Every St Joseph Hospital employee is required to abide by the Standards of Conduct and to report any activity that appears to violate the Standards of Conduct.
We are a Catholic health ministry, providing healing and care for the whole person, in service to all in our communities.
Our Core Values:
Compassion
We show respect, caring and sensitivity towards all, honoring the dignity of each person, especially the poor, vulnerable and suffering.
We promote justice and ethical behavior, and responsibly steward our human, financial and environmental resources.
Collaboration
We work in partnership, dialogue and shared purpose to create healthy communities.
Excellence
We deliver all services with the highest level of quality, while seeking creative innovation.
We are an equal opportunity, affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, disability status, gender, sexual orientation, ancestry, protected veteran status, national origin, genetic information or any other legally protected status.